Hello,
We are disappointed to see that you have continued updating and reposting variations of this review after our previous response.
Our decision to discontinue services was made after several interactions that fell outside the scope of the professional massage services our company provides. The wellbeing, safety, and comfort of our therapists are extremely important to us, particularly as they travel to clients’ homes to provide treatments. For that reason, when situations arise that place therapists in uncomfortable or inappropriate circumstances, we reserve the right to stop providing services.
In your update you stated that someone “robbed” you. However, the message you previously sent to us described a situation involving an independent therapist who was not connected to our company. For transparency, we are including the relevant section of your own message with personal details removed:
“Hi. I hope you’re well. I want to report to you an independent masseuse I saw a few days ago who may try and register with you. Her real name is [name removed]. She uses some aliases… I booked her for a legit massage… Towards the end she mentioned she did ‘tantric’… due to curiosity I gave her this extra money… she said she had an emergency and left… I know this isn’t your problem but this does affect you… I am so embarrassed that I was this stupid. I won’t be using mobile massage again as a result.”
As your own message confirms, this interaction was arranged independently and was not a booking made through our business, therefore it is not something we were involved in or responsible for.
You also stated that you were “robbed”. In the message you sent, you included the individual’s full name and contact details. In situations where someone genuinely believes a crime has taken place, it would normally be reported to the appropriate authorities. As far as we are aware, no such action was taken, which makes it difficult for us to understand the basis of the allegation being presented here.
You also suggested in your review that our mention of GDPR must have come from “ChatGPT”. To clarify, businesses operating in the UK are required to understand and comply with data protection regulations, including the General Data Protection Regulation (2016). Awareness of these regulations is a basic requirement when running a professional business and does not require the use of any external tools.
We have also noticed that your review profile contains a number of one-star reviews for similar and different businesses, including one directed at Trustpilot itself, also provided us a different name and appears here with another name.
While everyone is entitled to share their opinion, this pattern makes constructive engagement challenging.
Additionally, we note that the review has been repeatedly deleted, reposted, and updated multiple times. Responding to the same claims repeatedly is difficult while we are focused on supporting our therapists and serving genuine customers.
We respect your right to leave a review and therefore will leave this response available so that readers can see the full context. Our company remains committed to providing professional massage services to clients seeking legitimate treatments, while ensuring that our therapists feel safe, respected, and comfortable at all times.
Kind regards,
Purple Mighty Mobile Massage London
