I must express my disappointment with…
I must express my disappointment with the quality control (QC) of the watch I recently purchased. It was supposed to be a new watch, but it arrived in a condition resembling that of a used one.
The watch came with numerous small scratches on the inner buckle, and there was a significant, deep scratch running through the buckle logo. The bezel produced an unusual sound when turned, which was quite concerning.
The luminosity of the watch was extremely poor, barely visible in low light. But the most alarming issue was the loud noise the movement made whenever I moved or shook my hand. This is not what I expected from a new watch.
My experience with their customer service was equally disappointing. Instead of addressing the issue directly, they suggested that I either get the watch fixed locally or send it back for inspection. This is not the kind of post-purchase service I expected.
Quality control should have identified and addressed these issues before the watch reached me. If not, it begs the question, what is the purpose of having a QC department in the first place? This has been a rather disheartening experience.








