Appalling Customer Service and Business Practices... *AVOID THIS COMPANY*
If I could give this 'company' minus stars, I would do so.
I have numerous health conditions that need monitoring and as I don't like the smart watches, I thought the ring would be the perfect solution for checking my stats.
I ordered and received the ring in December 2024, and loved it! It was brilliant to be able to see my vitals just by looking in the app on my phone without having to do several separate checks. *Note* - the checks were for my own reference and were not used for official medical purposes.
But then, it all went horribly wrong...
The ring stopped charging at the beginning of May 2025 and the gemstones started to fall out. I didn't wear it in the shower so it never got wet!
I contacted the company via e-mail on May 21 2025, explaining in detail what the problem was and politely asked for either a replacement or a refund. Much like the rest of the reviews here, I got no response.
I have not been able to reach the company by telephone, despite several attempts.
I also reached out to the company on Facebook, but my comments were deleted.
I e-mailed them again on May 28, June 16 and again today, June 18 2025. Again, no response.
Both PayPal and my bank have been unable to assist me in getting a refund as it has gone over the 30 days from receiving the ring and it was not faulty within those 30 days.
I have been advised to write this 'review' to try and stop others finding themselves in the same situation we are in and in the hope that the company reads these reviews and feels some shame.
As this company is based in the States, (I am in the UK), I have also been advised to file a complaint with the Federal Trade Commission (FTC). I am currently collating all my information, correspondence etc, ready to begin this process. The FTC uses these complaints to track patterns of fraud and unfair company business practices which can lead to formal investigations. Given the amount of bad reviews I have discovered online from customers like me/us, I hope these complaints go further.
From someone with quite serious health conditions who thought this item would be a benefit to me, I am now left with a lump of pretty metal that does absolutely nothing. And I paid £103 GBP for this privilege - I bought the more expensive Diamora ring.
Their website states:
"One year warranty
FREE Replacement. The smart ring is made of lightweight, skin-friendly and high-strength titanium, ensuring excellent workmanship and durability. Non-man-made damages within one year, we provide free NEW ring."
I would suggest spending a bit more money and buying from a reputable company and avoid Pulserive at all costs.
18. Juni 2025
Bewertung ohne vorherige Einladung