3 hours waiting for a 5-minute unload — management failure
I arrived on time at 8:00 AM and was instructed to remove the straps and wait.
After waiting for about two hours, I went inside to ask how busy the receiving team was.
There were no trucks ahead of me and no active unloading taking place. I was the only driver waiting, and it was clear that the employees were not busy. They were sitting and talking, with no sense of urgency.
When I asked how much longer it would take, the response was dismissive. I was told that if I didn’t want to wait, I could take my load and leave.
After more than 3 hours total, unloading finally started. Several employees stood and watched while one person unloaded the truck.
The unloading itself took about 5 minutes.
This experience suggests a work culture where long waits for drivers are considered normal, even when there is no workload and the actual task takes only minutes.
Being present seems to be treated as work, regardless of productivity. There is no urgency, no respect for drivers’ time, and no accountability.
