I had a great experience with Property Solutions Group, and I’d particularly like to mention Tom and Finn. They were fantastic throughout the whole process, with great communication and a real foc... Mehr ansehen
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Das sagen Bewerter
Tracy Mifsud from Property Solutions has been absolutely brilliant throughout our purchasing process. She has gone out of her way on numerous occasions to help and support us, even guiding us through... Mehr ansehen
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I live on the other side of the world, which makes things a tiny bit more challenging. Shannon Quinn has been outstanding keeping updated regularly over night - any issues are dealt with super quickly... Mehr ansehen
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PSG is smart, efficient, and fast. PSG is all those things thanks to its people. My account is handled by Tom Mattock who is Head of Management Relationships. Tom is all of the foregoing, that is, he... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
A single source of property services to the legal industry
Kontaktinformationen
Suite 3 and 4 Flight House, CO6 2NS, Earls Colne, Vereinigtes Königreich
- 0808 164 6390
- hello@propertysolutionsgroup.co.uk
- propertysolutionsgroup.co.uk
4,8
Hervorragend
154 Bewertungen
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Professional team and company
Im so grateful to Tom, Harriot, Alison and Tracy for their kindness, patience and professionalism. I'd recommend this company any day. One particular aspect i really appreciate from all of you is the way you have kept us informed from start to finish, prompt replies to emails etc, answering questions. You have made the whole process a lot less stressful
So thank you very much to each and every one of you, plus other members of the team I've heard from over the past year and a half.
I highly recommend this company as they have a superb team working for them
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for taking the time to share such a thoughtful review. We’re genuinely delighted to hear that your experience with us has been so positive.
Tom, Harriot, Alison and Tracy, along with the rest of our team, will be thrilled to know their kindness, patience and professionalism made a real difference throughout your journey. Keeping clients informed, responding promptly and making the process as smooth and stress‑free as possible are all things we care deeply about, so it’s wonderful to know this came through.
Your recommendation means a great deal to all of us. It’s been a pleasure supporting you over the past year and a half, and we truly appreciate your trust.
Property Solutions Group
We used Property Solutions to completely renovate a property
We used Property Solutions to completely clear and then renovate a property which had been allowed to deteriorate over several years and was in a terrible condition before the work began. The requirement was to clear all of the house contents and then carrying out a full re-wire and a complete re-plastering of all walls and ceilings. Once this was completed, the property was to be fully re-painted, and a new central heating system, a new kitchen and a new bathroom fitted, along with new carpets and laminate flooring throughout. In all, a considerable amount of work which took a total of eight months to complete. Harriet, our contact at Property Solutions was always friendly, helpful and totally professional throughout the whole process, eventually arranging a meeting for us to view the completed work.
Although our first impression on entering the house was very good, we were surprised to find a team of painters still working there. As a result, we felt rather obliged to hurry the viewing so as not to get in the way of work that should already have been completed. Despite that, our first impression was that the house was now bright and clean with brand new fittings – a massive improvement over its original condition.
However, we returned for a more thorough inspection about two weeks later and discovered many, many snags. The paintwork finish was extremely poor, plastering in some areas had not been finished properly, the carpet in one of the bedrooms had been very poorly laid and appliances in the kitchen (the cooker, extractor hood and a socket for a washing machine) had not been wired in – despite the insistence by a contractor to Property Solutions that they had been! The list of issues went on and on. Doors that wouldn't close, a stairwell banister completely missing and a water leak from one of the new radiators etc. etc. All relatively minor snags, but disappointing non the less. Having said all of this, we understand that with any major renovation work, things do get missed, but the measure of a company is what they do about it when things go wrong and to be fair, Property solutions took prompt action (thanks to Barry who worked directly with the contractor) to work through the extensive list of snags, completing 95% to our complete satisfaction.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you for taking the time to leave such a detailed and balanced review. We truly appreciate your trust in us with such a significant renovation project, and we’re pleased to hear that the transformation of the property made a strong first impression.
Harriet will be delighted to know her support throughout the process was helpful, and we’re equally glad that Barry’s involvement ensured the snagging list was worked through promptly and to your satisfaction.
We’re very sorry that you encountered so many issues during your follow‑up inspection. While, as you noted, snags can occur with a renovation of this scale, the standard of finish you initially found, particularly with the paintwork, plastering, flooring and incomplete electrical connections, was not what we aim to deliver. Your feedback is invaluable in helping us strengthen our quality checks so that future clients experience a smoother handover.
We’re grateful for your patience while the team resolved the problems, and we’re pleased that the vast majority were completed to your satisfaction. Thank you again for your honesty and for recognising the efforts of the team.
Kind regards - Property Solutions Group
Maddy was just great nothing to much…
Maddy was just great nothing to much trouble at all thankyou so much for all your help x mrs Turner
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for your kind words, Mrs Turner.
We’re delighted to hear that Maddy was able to help and made your experience such a positive one, she’ll be thrilled to see your feedback. Providing attentive and supportive service is something we really value, so it’s wonderful to know this came across.
We truly appreciate you taking the time to share your experience. Kind Regards, Property Solutions Group
As a first-time buyer
As a first-time buyer, I found the whole process quite daunting at first, but Property Solutions Group made it much easier. They were incredibly helpful throughout and always took the time to answer all of my questions clearly and patiently.
A special thank you to Joshua Burr, who was supportive whenever I needed guidance, particularly when I raised questions regarding the fee structure. His help made the experience far less stressful and much more straightforward.
I’m very grateful for the support I received and would happily recommend Property Solutions Group to other buyers.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you for sharing your experience. We’re delighted to hear that, as a first-time buyer, Property Solutions Group was able to make what can often feel like a daunting process much more manageable for you.
It’s especially great to know that the team took the time to answer your questions clearly and provide the support you needed along the way. We’re also pleased to hear that Joshua Burr was able to assist you with guidance when you had questions about the fee structure and help make the experience less stressful.
Your feedback means a lot, and we truly appreciate you taking the time to recommend Property Solutions Group to other buyers. Congratulations on your purchase, and we wish you all the very best in your new home.
Property Purchase
We dealt with a young lady named Maddy Evan’s who was most helpful. A great asset to Property Solutions
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you for your kind review! We’re delighted to hear about your positive experience with Maddy. She truly is a valued member of our team, and we’re glad she was able to assist you so helpfully. We’ll be sure to pass along your lovely feedback to her. Thanks again for choosing Property Solutions Group!
Excellent service
They took action with care,patience and efficiency, over a long period. Beyond what would be expected.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much of for your kind words. We’re delighted to hear that the team was able to provide service with care, patience, and efficiency over the entire process. Going above and beyond for our clients is always our goal.
We really appreciate you taking the time to share your experience.
Property Solutions Group
Dealt with Jake Leland
Dealt with Jake Leland, very professional and easy to work along side. Very quick with his responses and never kept us waiting, always had answers to hand!
Made the process of buying a house very smooth and reassuring!
Thank you once again Jake you was great!!
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for the kind words. We’re thrilled to hear that Jake was able to make your house buying experience smooth and reassuring. It’s always our aim to provide professional, prompt, and helpful service, and we’re delighted that Jake delivered on that.
We really appreciate you taking the time to share your experience and will pass you thanks on to Jake.
Property Solutions Group
I would like to say that Grace and Vicky were so helpful.
I would like to say that Grace, who was helping me regarding the sale of my cousin's house, was extremely helpful and professional, and I felt very fortunate to be dealing with such a helpful member of your team. I would also like to thank Vicky, who was also extremely supportive and kind, when she came to allow me access to the house, prior to it being put on the market. This was a very sad time for me and for the rest of our family, and Vicky's support made it easier than it would otherwise have been. Many thanks and best wishes to both Grace and Vicky.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for your thoughtful review. We’re truly grateful for your kind words about Grace and Vicky - it means a lot to know their support made a difference during such a difficult time. We’re proud to have Grace on our team and will be sure to pass on your thanks to Vicky as well. Wishing you and your family all the very best.
Absolutely delighted with service and…
Absolutely delighted with service and professionalism of all at PSG, especially Alison, who worked tirelessly to progress the sale of our home to a very satisfactory conclusion. I Would highly recommend anyone wishing to sell their property, hassle free, to give PSG a try as I'm certain you will receive 100% focus and satisfaction from their amazing team.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Hi Peter,
Thank you so much for your kind words and generous feedback. We’re absolutely delighted to hear that you were pleased with the service and professionalism you received from the team-especially Alison, who truly went above and beyond to ensure your sale progressed smoothly.
It means a great deal to us that you felt supported throughout the process. Property transactions can be complex, and we’re proud that our team was able to make it feel hassle-free and deliver a result you’re happy with.
Your recommendation is sincerely appreciated, and we’re grateful you chose PSG to guide you through such an important milestone. Wishing you all the very best in your next chapter and if we can ever assist again, we’d be honoured to do so.
Warm regards, Craig Plimmer
Awful experience awful operatives
This company is an example of profiting from poverty. They work by employing contractors on a self employed basis. I don't think skill comes into. My last review was flagged as I used the person's name however positive review with peoples names stay a self example of manipulation.
Operatives did absolutely nothing made lots of assesments and judgements the operative was aggressive maybe triggered by the colour of my skin and where so rude even in the carpark shouting and using my name. Tried to complain directly to the company they ignored me. With plenty of other businesses out there I just don't know why anyone would need to or want to use this one. South Yorkshire
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Hi Alisha,
Thank you for your feedback. We take these concerns seriously and want to clarify again that your comments relate to a contractor-not Property Solutions Group (PSG) directly.
PSG was asked to assist the estate in sourcing quotes for required works. We provided several options, and the contractor was selected by the estate-not by PSG. We did not manage or oversee the contractor’s conduct, nor were we involved in their operational decisions.
Your review includes serious allegations, including claims of discriminatory behaviour. We find these deeply troubling and want to be clear: PSG is proud to be an inclusive organisation, with a team from diverse backgrounds. Any suggestion of discrimination by our staff is unfounded and unfair.
We understand how distressing it can be to feel mistreated, and if you have a formal complaint regarding the contractor, we are more than willing to support you in raising it with the appropriate parties. Should the concerns be substantiated, we would advocate for their removal from future engagements we assist with. You’re welcome to contact me directly-I’ll do what I can to help and escalate the matter to the contractor’s owner.
Regarding your previous review: it was not removed because you named the contractor, but because it related to another business entirely and did not meet Trustpilot’s guidelines for relevance.
We respectfully ask that reviews reflect PSG’s actual role in this matter. Misrepresenting our involvement risks unfairly damaging the reputation of a team that was not responsible for the conduct described.
We remain committed to fairness, professionalism, and respectful engagement in all our work. Please feel free to reach out to me directly at craig.plimmer@psgroup.uk.com if you’d like to discuss this further.
Kind regards, Craig Plimmer
Great work & stressfree from Jake
We were supported & helped hugely by Jake from the very beginning of our , sometimes difficult journey in purchasing our new home. With his friendly, professional & problem solving manner we were able to get through a few difficulties with him guidance & knowledge. He is a great asset to the company.
Highly recommend Jake.
Many thanks for the work you put in.
Sean & Charlene
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Hi Sean & Charlene,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Jake was able to support you through the ups and downs of your home-buying journey. His calm, solution-focused approach is exactly what we aim for, and it’s fantastic to see that reflected in your feedback.
We’ll be sure to pass this on to Jake-he’ll be delighted to know he made a real difference. Wishing you both every happiness in your new home.
Warm regards,
I will never go with these again …
Yes you dealt with my parents esatate yes, and sold at stupid price and we was nevrr spoken to about how you dealt with this sale , has when i spoke with a agent we were never allowed to be told anythink had always go back to you in which we wasnt up dated at all never for replies, you dealt with the house under our noses , sorry if you dnt like my review but there is no lies here at all.
You was dealing with my mums estate so yes this involves you do dnt try make it this doesn't involve you has it does. I'm allowed a opinion and this is true to my knowledge .
And yea i was with you , you dealt with our inheritance zoe thn passes to joah a bloody junior in training ...I will never go with these again nothink but trouble, very rude in emails , offered go in talk wouldn't allow , my mum been passed away nearly 3 years my sister can't get her inheritance they said she has tell thm in writing what she wants for my mum paid good money to these people when she was alive 😢 they made many mistakes on way undercut our inheritance so had wait longer to be rectified no remorse from these people all can say is stay clear if inheritance your dealing with .
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Hi Gail,
Thank you for taking the time to share your thoughts again. I understand this has been a deeply emotional and frustrating experience for you and your family, and I’m genuinely sorry for the distress it has caused.
However, I must respectfully reiterate that Property Solutions Group (PSG) was not responsible for managing your mother’s estate or the inheritance process. Our involvement was limited to the sale of the property, which we carried out at no cost to your family and strictly in accordance with the instructions provided to us.
To clarify, PSG does not reduce property prices independently. Price adjustments are only considered when a property receives little or no interest, and even then, we can only act on formal instruction from the executor of the estate-whether that be a Trust, solicitor, charity, yourself, or your sister. We follow the direction of whomever your mother legally appointed to oversee her affairs.
Matters relating to inheritance, communication with Zoe and Joah, and any delays or decisions regarding your sister’s entitlement are entirely outside PSG’s remit. These are handled by the trust company, and we’ve previously encouraged you to direct those concerns to them so your family can make progress.
I understand you feel let down, and I’m sorry that your experience with the wider process has been so difficult. However, continuing to direct these frustrations toward PSG misrepresents our role and unfairly damages the reputation of a team that was not involved in the issues you’ve described.
We’ve responded to your concerns multiple times and offered support where possible. At this stage, we must respectfully step back. If you wish to pursue this further, I recommend contacting the trust company directly. Should you choose to respond to my email, I will gladly support you in reaching the relevant party.
Wishing you and your family peace and resolution.
Kind regards, Craig Plimmer
Home Orchard
Joshua was such a magnificent help to me as I started my property buy journey! I couldn't have been given anyone better to help me through all the questions and anything IT that I needed a bit of encouragement with - Josh, is a real Gem! Nothing I asked was too much trouble for him. Josh provided me with Outstanding customer service, truly Exceptional! Sorry, it has taken me this long to write my review. The 10th June is a memorable date to me - as I received the phonecall from Josh, letting me know my property offer had been gladly accepted! The best day ever! Joshua, you helped me in such a calm and confident way, that I felt taken care of every step of the way. I am so grateful to you, so friendly and cheerful in your approach with me, that I felt truly blessed. A Huge thank you to you, Joshua! Well done!
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for your kind words. We're delighted to hear how much Joshua supported you throughout your property journey. That 10th of June moment sounds truly special, and we're proud to have been part of it. We'll be sure to pass on your thanks-he’ll be thrilled to know he made such a difference. Wishing you all the best in your new home.
Josh was very accommodating
Josh was very accommodating, patient and kept calm where he could have been snappy. So thank you for working through a few complications and looking for solutions!
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for your kind words about Josh. We're thrilled to hear he was accommodating and patient throughout your experience. He's a valued member of our team, and it's great to see his calm and solution-focused approach making a difference. We really appreciate you taking the time to share this, and we're always here if you need anything else.
I’ve been looked after by Jake who was…
I’ve been looked after by Jake who was very professional with the service he was providing, his prompt replies and assistance in any queries got the ball rolling a lot quicker for me
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you for sharing your experience with Jake. We're so pleased to hear he provided professional service and was quick to respond and assist with your queries. It's great to know he helped move things along smoothly for you. We’ll be sure to pass on your kind words-thanks again for taking the time to leave this review.
A professional and efficient service.
Having been let down and abandoned by a previous estate agent, it has been heartening to have the energetic and proactive service provided by Tom Mattock, aided by Rebecca and Alison. Communication has been frequent, useful and friendly and problems have been solved in a practical and realistic way to achieve a successful sale.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you for your kind feedback. We're so pleased that Tom, Rebecca, and Alison were able to provide the proactive support and clear communication you needed after a difficult start elsewhere. We're delighted the sale was a success and wish you all the best moving forward.
The dream team
Property Solution Group is truly a standout company, and working with them has been an absolute pleasure. Gary and Barry are incredibly engaging individuals who bring a wealth of expertise, energy, and professionalism to every project. Their passion for their work is evident in every interaction, making collaborations seamless and enjoyable.
The entire team at Property Solution Group is exceptional—dedicated, knowledgeable, and committed to excellence in all that they do. Their approach fosters a supportive and efficient working environment, where partners feel valued and appreciated. They don’t just meet expectations; they exceed them, making every aspect of the process a dream to be part of.
If you're looking for a company that combines expertise with a genuinely positive and engaging approach, Property Solution Group is the perfect choice. Highly recommended!
Cindy MD at Just Clear
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Hi Cindy,
Wow — thank you so much for the amazing feedback! It honestly means a lot to us.
It’s been such a pleasure working with you and the Just Clear team. We’re big believers in doing things the right way and with great people, so getting that recognition from someone we truly enjoy working with is really appreciated.
Gary, Barry, and everyone here were over the moon when we saw your message. Thanks again for the support — we’re looking forward to many more great projects together!
All the best,
Excellent service from Maddy!
From the very beginning of the process, Maddy at Property Solutions Group has been absolutely amazing. She made what could have been a stressful experience feel smooth and manageable. Her communication has been excellent throughout — always responsive, friendly, and clear. She kept me updated every step of the way and was always on top of everything, making sure things moved forward quickly and efficiently.
Maddy’s professionalism, warmth, and dedication truly stood out. It’s rare to come across someone who genuinely cares and goes the extra mile for their clients, but she absolutely did. I’m incredibly grateful for her support and would highly recommend her (and the company) to anyone looking to buy a property. Thank you again, Maddy — you’ve been a star!!!
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for your kind words and thoughtful review! We’re absolutely thrilled to hear that your experience with Maddy was such a positive one.
We know how important it is to feel supported and informed during such a big moment, and we’re so glad Maddy could help make the process smooth and stress-free for you. We'll be sure to pass along your lovely feedback — it’ll mean the world to her.
Thank you again for choosing us, and for taking the time to share your experience. Wishing you all the best in your new home!
Joshua burr has been brilliant
Joshua burr has been brilliant, to deal with throughout the progress of purchasing a property..
his communication has been brilliant 2nd to none he is very reliable. Highly recommend. Very professional, brilliant.
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for your kind words and positive feedback! We are really glad we could support you throughout your property purchase and help make the process as smooth as possible. It was a pleasure working with you, and we truly appreciate your recommendation. Wishing you all the best in your new home!
From all @ PSG
The outstanding Jake Leland
My neighbours highly recommended the Property Solutions Group to me saying they were the best! As I'm a repeat customer now (will be selling a 4th property with them next month) I can certainly confirm with them, I too have found Jake Leland to be simply a phenomenal agent his outstanding service is second to none. I felt in safe hands and looked after from day one with Tracy Mifsud constantly working behind the scenes pushing through with even the most difficult of situations.
THANK-YOU!!
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Property Solutions Group
Thank you so much for your kind words and continued trust in the Property Solutions Group! It means the world to us to hear that your neighbors’ recommendation has led to such a positive experience. We’re thrilled to have had the opportunity to work with you on multiple properties, and we’re especially grateful for your praise of Jake Leland and Tracy Mifsud — they truly go above and beyond to ensure our clients feel supported every step of the way. We look forward to working with you again on your next sale and appreciate your ongoing confidence in our team!
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