Avelon Live-In Care  Bewertungen 

Absolutely terrible company treated my Gran really badly. Some of them wouldn't get her out of bed for exercise so she went down hill quite quickly. One of the ladies wouldn't do the shopping or leave the house or even cook meals for her. She fed her sandwiches and junk food. So my mother had to step in and order deliveries but hard when we lived far away. One of the carers didn't give her much company and stayed in the other rooms. She had a few falls and was left unchanged after accidents. One night she was left on the floor for a long time and the supposed carer didn't press the alarm for help and waited for an ambulance which was a long time. A neighbour was who could have gone in to help wasn't alerted. The company itself fobbed us off with excuses and demanded money for a full month 2 weeks after we had to move her in to a home because of there poor care. After moving her in to the home close by she improved dramatically.

Edit regarding the reply.
Although your procedures maybe in place it doesn't mean they are carried out in the homes of the elderly.
September to December no complaints. The first carer she had was great she always made good home cooked meals and got her exercise routine in place and improved her mobility.
But that didn't continue with the next carer.
She was only there a week and my Gran had a fall not the carers fault but ended up in hospital. So that carer left.
The 3rd carer she had after her hospital vist wasn't very good. My Gran spent nearly 3 months in her front room and was only taken out when my mother visited. The carer frequently went out and said as her sleep was interrupted she was having an extra hour break. She went out and left my Gran by her self not able to use the camode for long periods of time. She was unable to cook properly so ended up with odd meals unlike odd meals unlike she was used to. She was convinced my Gran had covid so kept away from her in the house and spent most of her time doing personal study in the dinning.
It was about this time we realised my Gran was very unhappy and lonely so needed to re address her care situation and looked at putting her in a home.
The carer she recived in the last 4 weeks didn't want to leave the house. So was unable to do the shopping and ordered in Mc Donald's delivery's and my Gran was only ever offered sandwiches. Appently the carer also fell down the stairs twice not sure the reasons for this.
The bed was left unmade and general house keeping was poor. Brought to light when my mother noticed about 20 milk bottles were dirty so not collected by the milk man and left on the door step.
Not all complaints were brought forward at the time as it all happened quite quickly. But was all brought up apon reciveing final bill and the main reason for having to end the carer.
Regarding the alarm it wasn't pressed as the neighbour would have attended and got her off of the floor! She was left there for the ambulance to arrive.

Promedica has lovely care workers, we have only had great experience with them. The ladies supporting our family member have been caring and attentive, always made sure the house was also clean and tidy. Mediation has alwaysbeen given to J. on time and the right dosage. I can just highly recommend this agency to anyone who needs full time care in their home.

I enquired about a franchise with this business, the gentleman called me and I told him I would call him back in one minute, he then replies saying along the lines''we would speak another time'' I was suprised because I said I would call him back in 1 minute.
I since called him back about 3 times, he never picked my calls or returned my calls. Absolute red flag. He called me on number ending 7285

When our mother was diagnosed with cancer, we faced uncertainty about the level of care she would require. Given that my brother works full time and I live abroad, we decided to enlist the support of Promedica24. Fortunately, my mother has, thus far, only required relatively light assistance, after five months of support she has returned to living independently.

During a period when she had a live-in caregiver, my mother fell seriously ill, and the caregiver provided attentive care until her full recovery. The onboarding process with Promedica24 was highly professional and thorough, and our communication with Mark, Lorraine and the team was excellent.

With Promedica24, our family finds reassurance in knowing that if my mother ever requires full-time care, it is just one phone call away.

Vanessa, Daughter, Dorset December 2023.

Dear P24 I wanted to take a moment to express my deep appreciation for the incredible experience I've had working as a live-in carer with your company.

From the moment I joined your team, I felt genuinely valued and supported. Your commitment to providing a comfortable and nurturing environment for both carers and clients is truly commendable. I couldn't be happier to be a part of this wonderful community.

I'd like to highlight one particular instance that has left me truly impressed. The way your company handled the situation of sending a suitable second carer to complement our team was nothing short of amazing. The seamless transition and the careful consideration that went into the selection process were evident. I believe this has strengthened our ability to provide the best care possible to our clients, and it has been a testament to your dedication to excellence.

Your company's commitment to maintaining a harmonious and efficient team is a significant factor in our success. The positive impact of this decision is undeniable, and it has greatly enriched the experience of being a live-in carer.

Once again, thank you for the opportunity to be a part of your team and for making my work here so fulfilling. I look forward to many more successful endeavors together.

Warmest regards,
Urszula Krzeczkowska

Great company that really does care. Professional dedicated Carers that are led by experienced and professional Care Managers.
Would recommended

Promedica24 have cared for our mother, now in her nineties, in her own home for the past three years. It has been a lifeline for our mum, who has dementia, enabling her to have the very best care and stay in familiar surroundings. We are so grateful for the amazing service we have had from carers such as Mirela, Danuta and Kasia, who have all been outstanding, and so incredibly patient and kind. They became almost a part of our family. They always anticipated our mother's needs and preferences, and also cooked delicious and healthy meals for her, read and sang with her, and took her for daily walks when she was still mobile. Alas her mobility has now declined so that she needs the facilities of a care home, but the years with ProMedica have been a peaceful and happy chapter in her later life. Gary and Katrina on the management side were always helpful and sympathetic when we had any questions or needed advice. We would not hesitate to recommend this company.

Promedica24 provided us with a carer to look after my father towards the end of his terminal cancer. The carer was genuinely so kind and concerned for Dad and she definitely made the end of his life more bearable. Dad and the carer became good friends and the atmosphere in our house was significantly lifted even though it was a very hard time for everyone.
We didn’t have any experience with 24 hour care and Dad was particularly apprehensive at first, but the level of care he required was rapidly increasing and we were determined to keep him in his home as long as possible. Promedica24 helped us understand the procedure, expectations, requirements, etc from the very beginning and we felt confident in our decision after the first meeting.
As a family, we strongly believe that Dad’s carer came to us at our darkest time and helped all of us in her own way.
We were devastated when we lost Dad, but we take great comfort in knowing we made the right decision for him regarding care.
In a situation like ours, I would strongly recommend 24 hour care through Promedica24.

The care, support and professionalism I’ve received from Promedica24 has been exemplary and I would have no hesitation in recommending John, Sam and the team. I was particularly blessed with my carer Agnes who fitted in splendidly and whose kindness and attention to detail in following the clinicians instructions was superb.

We cannot thank Promedica enough. We worked very hard to keep my mother with MND at home until the end of her life. A previous care company had also tried extremely hard to meet mums needs, but within 18 months we had been through 33 live in carers (2:1 package), and this had been distressing and frustrating for everyone involved. Promedica helped us put together a very bespoke 3:1 live in care package which enabled us to support mum successfully at home to the end of her life, and we can’t thank the wonderful and very professional Ruth and Josephine in particular enough. Our very sIncere thanks also goes to Nassim, Marie, and Portia without whom the package would not have been possible. Katrina and Gary were both absolutely key to ensuring the package we built was robust enough to support mum and the complexities of her care. A huge thank you to everyone - the support provided by Promedica has been excellent.

Gary at Promedica was helpful and speedy in finding a carer for my mum who has Vascular Dementia, whilst we awaited a vacancy in a local Lancashire care home. Hope, the carer was a real delight, she was very capable, caring, big hearted and efficient. In addition she’s a great cook! My mum has now gone into a care home, and I know we will all miss Hope!
The family’s thanks to all concerned.

Tony 72 year old male suffers with a rarer type of dementia (Picks dementia).
It can be difficult to care for Tony at times because Tony is prone to shouting and not cooperating.
We the family found it difficult to find suitable care for Tony.
After talking with Gary Derbyshire (Gary runs the North West division) and the Promedica team we found Priscilla . Priscilla is excellent in looking after Tony and formed a great and trusting relationship.
We realise that it takes time to get the right person to look after someone with difficult care needs .
We thank Gary, Katrina and the team for finding a excellent caring in Priscilla.
Priscilla works alongside our excellent P.A. Ann.
Times are good at present for Tony.

Mick and Peter Brothers of Tony

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Some may have had a good experience with Promedica 24 - me and my family didn't. We had to take care more of the carer than my mother who we had organised the care for as they weren't really up to the job (fed this back).
Charged for the carer whilst they were not in the home for 3 weeks after being told I would only pay for the period of care. When I complained this was handled poorly and I was referred to the contract without consideration of goodwill or all the pressure involved in caring for someone.
I am a carer and work in healthcare and in hindsight I encourage you to contact the social care dept at your local council as they will have providers they work with and may be able to advise you further.

I'd like to thank you so much. It was a relief to know that my father will be supported over the festive while I needed to go back to NL and the other agencies are short with staff.
Whole process since signing the contract till having carer in home was quick, efficient and reassuring. Promedica knows what to do, no doubts.

We have been using Promedica for live in care for my father since April, and the third carer, Bartek, is absolutely outstanding. He uses great intelligence and thoughtfulness in looking after my father, who has dementia and is not always an easy person. Besides his daily care, the highlight has been when Bart found my father in a confused state one morning, and immediately called emergency services, stressing the urgency of the situation. Dad was rushed to hospital and had suffered a stroke. It is without question Bart’s prompt action which probably saved my father’s life, and we are extremely grateful to him.

Everything is brilliant, . Thank you Promedica team.

The Promedica team supported our mum for over 12 months. Me and my brother were looking for right care for a long time and we feel very lucky that we found promedica. From the very beginning everything was clearly explained to us and friendly care manager assessed needs of our mum, who was 87 at that time. All the Carers that were taking care of her and supporting us were lovely, they were supportive, caring and always there. Thank you!

Dear Promedica Team, Thank you for everything what you have done for our mum and for us. We are going through the rough time now as mum sadly pased away, but we know she was in the safe hands till the end. Thank you.

My partner and I decided to engage Promedica24 to provide Live-in care for my Mum in October 2018 on the recommendation of a good friend who had been using their services for her Father for some time.

Mum had always told us that she wanted to continue to live in her home for as long as possible so our decision to move to Live-in care for Mum seemed the best option when, due to her memory-related dementia, she started to become increasingly anxious between her four daily pop-in care visits. She worried that she had been abandoned and that no one would come back to see her. I was working overseas at this time and, although I spoke to Mum several times each day and visited her every fortnight, the reassurance of knowing an experienced and empathetic care worker was with her day and night would prove to be a tremendous relief to us all.

Once the contract was set up, Promedica24 were soon able to identify the most appropriate and experienced carers for Mum’s needs and, for the almost four years they provided care for Mum, we were fortunate to have four marvellous care workers who returned multiple times for repeat contracts. The continuity of familiar faces provided invaluable reassurance for Mum and allowed us all to build excellent, collaborative relationships.

Throughout the time we worked with Promedica24 we found their management team to be extremely professional, approachable and responsive. They invest in the ongoing training of their Care Workers and work hard to find the most suitable Care Workers for their clients. If problems arise, as they did for us on a couple of occasions over the four years of working together, there is a clear escalation process that enables the situation to be resolved as quickly as possible.

Having Live-in care provided me with the additional benefit that I was able continue to see Mum every week throughout the whole COVID pandemic. Several friends of mine whose parents were in Care Homes could not visit them at all for well over a year and really noticed the huge detrimental impact this had on the emotional well being of their loved ones over this time. So that provided extra reinforcement, if we needed it, of our original decision to go down the Live-in care route.

But perhaps the biggest reinforcement of our decision to use Live-in care came at the end of Mum’s life this summer when, due to a sudden deterioration in her condition, she had to be moved into a local Care Home for a period emergency respite care. This was intended to be a short-term solution to allow for additional care and equipment to be arranged to allow her to return home. While the Care Home staff were very supportive it was extremely clear to us that the level of care able to be provided by a dedicated live-in carer for a client suffering from dementia is far superior to that provided by Care Home workers who are inevitably more stretched having to support and care for multiple residents. Sadly Mum’s condition continued to deteriorate rapidly and she passed away just three weeks later before she had chance to return home.

During this last difficult phase of Mum’s life, Promedica24, continued to provide much-needed support and flexibility for which we are extremely grateful.

I have no doubt that the quality of care provided by Promedica24 Live-in Care Workers enhanced Mum’s quality of life considerably over her last four years and, of course, it allowed her to continue to live in her own familiar and comforting surroundings for as long as practically possible. I would have no hesitation in recommending live-in care as an option or Promedica24 as an excellent provider of these services.

Louise, Bournemouth September 2022

If it were possible to give negative stars I would. Horrific, appalling experience. Provided an untrained, inexperienced and deceitful carer to look after our 92 year old mum. In short, the carer (?) gave incorrect meds which resulted in multiple falls that were not reported - she never recovered and consequently passed away. Wiltshire Council MASH investigated and involved CQC. Excuse after excuse from Promedica, an apology but no admittance of fault. We can only hope something comes of it and no other family has to suffer due to such negligence. Should have lost their licence.
UPDATE: If you check CQC website, Promedica24 are no longer registered with them. But they still maintain on their website that they are.
Footnote.
Regarding the response below. Promedica 24 UK Ltd are no longer regisrered with the CQC . They are using another branch Promedica 24 (Lancashire) Ltd, which are still registered. They have so may subsidiary branches is is a minefield. We are waiting response from Ombudsman to see what action was taken.