PrettyLittleThing Bewertungen 

Ordered coats from Debenhams that were delivered by and have to be returned to PLT. The order reference does not work on returns portal and cannot get a response from customer services despite trying on several different platforms. Notifying you I wish to cancel my contract under Consumer Rights Act and return the goods. I see I am not the only one.

I haven't received my order despite Evri marking it as delivered, strange considering it was to be delivered tona locker yet they haven't sent collection details for the locker. Ie Qr code, pin number! This was to be delivered 'next day' delivery, ordered on 23rd November and still not got it. Was told to wait til 4th December and contact them again. Contacted again yesterday and had no response, no response from Evri either. Customer service is non existent, but they can post plenty on socials advertising competitions! Yes give away everyones money that yous have for orders they have not received!

“The Consumer Rights Act 2015 says that services must be provided with reasonable care and skill."

The above has not be adhered to so basically breaking the law!

Does their customer service exist?! I have a return that hasn’t been processed properly and have been charged for items I’ve sent back and no longer own. I’ve tried to contact all week with no response. It’s appalling. Will never been shopping here again

tried contacting support multiple times over a month ago and still haven’t had a response. I’m missing an item- it never arrived- and two of the gym sets I ordered were completely see through which I only found out after wearing them in public! Utterly humiliating and unacceptable! Tried contacting using Whatsapp multiple times, SMS multiple times, Facebook Messenger and email and I’ve still heard nothing back! Abysmal.

I paid for next day delivery as I needed the outfit for the next day. I ordered this wednesday & never came. When tracking it using the facebook site today, it said that my parcel hadn’t been shipped yet & was not out for delivery. major piss take as what is the point of paying for next day delivery ????? sort it out !

If I could choose 0 stars I would.

I have been waiting for over two weeks for information about three refunds.
I’ve emailed and messaged on every single platform they offer and all I am sent to is an AI bot who repeats the same useless information which is also incorrect to me asking me to wait until a certain date to contact them.

I waited until said date and contacted them, again on multiple times and yet again I’m passed onto a AI bot a not a human customer service advisor.

I can’t seem to get through to anyone, there is no number, there’s not an online chat you can go onto to speak to a human. They are seemingly ignoring everyone looking at their social media comments

Im out of pocket for clothes I’ve returned within my time frame, yet PLT can’t stick to their own terms and conditions and refund you within their time frames.

I’m sure I’ll be chasing for another day in a row because nobody seems to want to help you or refund you.

It may have to be raised with the bank at this point.

Add two orders minutes apart. One is still missing, tracking is unavailable now. The second came. But with items wrongly sized or made. Plus with an item sent out in the completely wrong size to what I ordered. Have to pay to return when they’ve made the mistake. And they won’t reply to emails nor messages. I’ve only ever ordered once before here during Covid. Safe to say it’s best to stay clear lol

Every time I buy from here. It’s very difficult actually impossible to get issues resolved in every case where my item has not been delivered. Frauds !!!

Absolutely appalling refund times! I returned my item over 3 weeks ago, had an email to say they received my item yet I’ve still not been refunded. They are happy to take our money straight away, 3 weeks it’s an absolute joke to wait and I’m still waiting. Tried contacting customer care and it’s pretty much non existent. Also shocked how they sneak a 1.99 fee on the order. I will not be buying anything from here again.

Ordered a dress for my birthday event and paid NDD for it to never turn up. Told I couldn’t get a refund until I waited 2 WEEKS for it to arrive. Evri confirmed it was lost and they still wouldn’t refund me. Now it’s been over the 2 weeks they’re ignoring me! Basically stole my money

App is a complete joke, move like it has a bug. Placed an order last night immediately realised that I had an old address in there. 1st no option like other brands to update with in 10mins, limited customer service options. Ended up speaking with AI over WhatsApp, told me cannot make amendments, cannot cancel. I must visit the old property and try collect the parcel. An hopefully have faith that they new owners will send back if anything. Baring in mind this parcel still hasn’t been shipped or ready for delivery yet. Couldn’t make sense of AI and it stated it was passing the query over to a human, 16+ hours later still haven’t heard from them.

They stated item was not in the package, which it was and had to pay for this item. Still awaiting items on next day delivery , that i cannot get any respond from them. Customer service so bad. Waiting on refunds that still not received in weeks, so have klarna on my back asking we're is the refund. Very stressing

Have taken over 200 pound out of my account yet received only 1 out of the 4 items ordered don’t respond to any complaints only way to make complaints are through insta and facebook overall a load of bull shit do not order from them

Worst customer service I have ever received

Closed my account due to high returns - due to poor quality and sizing issues I do return but cannot believe it was closed because of this without warning.

Was given £30 gift voucher they then refused to refund me - was from my friends for my birthday.

Technically stole £30 from us and it’s not in there terms and conditions to do this.

Currently under further investigation

Absalutly 0 customer service. Parcel did not arrive and cannot diapute.
Only way to contact is through facebook or instergram where tgey dont respond. No way to complain.

Placed an order and paid extra for unlimited next day delivery, my order didn't arrive the next day so I messaged them and it turns out they've used standard shipping to ship out my order even though I paid extra for next day. I used to buy all my clothes from here and when they rebranded I stopped. Decided to give them a try again and was just reminded why I stopped ordering from them in the first place. The sizing of the clothes is all over the shop and the delivery service is awful. Won't be ordering again.

Ordered an advent calendar for the kids. PLT cancelled the order the next day and raised the price 25%. I contacted support who said they were out of stock ... they weren't they just increase their price. Contacted support who helpfully responded with "I can see where you are coming from" .... no apology, no attempt to resolve, looks like a firm designed to target young people with some dubious businenss practices.

1 star is too much for them. I will never be ordering from PLT again. Corrupt, lying greedy company with zero customer service.

Would give zero stars if I could, returned two items together in same parcel, only got refunded for one, which took over 3 weeks. Their customer service said they have checked CCTV and state other item was not returned. But conveniently will not provide me with this evidence. Dress was inside the shoe box and they would have had to pick the dress up to check shoes were also in the box. PLT are a scam of a company and I will not use them again. Absolute disgrace, AVOID AT ALL COSTS

Order not delivered next day AGAIN!
This has happened multiple times now.
It's so shocking they will happily take your money but not 'deliver' quite literally!
Then when I message the Facebook I was asked for my order number THREE TIMES (I had given it the first time they asked!)
For them to give me an update that I can already see on evri website they just sent over the copied transcript from evri's site, so cheers for that completely unhelpful advise!
Parcel meant to be delivered on 20/11 and they've told me to wait till 1/12.
Evri keep saying out for delivery and then no update or sorry we can't deliver it

Everything will be going back if it ever arrives! and I am making a promise to myself to NEVER again buy from these robbing *****