The packaging then sent to me took a while and when I got it it was just a plastic bag. Which meant on receipt of receiving my phone it was cracked and my offer was reduced drastically. After reading... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This was a positive experience. I had some issues with the label but I called customer service and it was easily resolved. They were helpful and communicated clearly and professionally. I also got a g... Mehr ansehen
I accepted the price for my phone and opted to print my own label, went to royal mail through Preloved link printing label wouldn't work. So waited about 5 days for posting envelope from Preloved. Onc... Mehr ansehen
Always reliable and a pleasure to buy from! I’ve purchased tech products from Matt and have consistently received quality items at great value. A trustworthy seller I’m happy to recommend and will con... Mehr ansehen
Unternehmensdetails
Über Preloved Tech
Vom Unternehmen geschrieben
Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
Kontaktinformationen
Unit 1d, Ni Park, Newport, TF10 9LH, Shropshire, Vereinigtes Königreich
- 01952 790698
- sales@prelovedtech.co.uk
- prelovedtech.co.uk
4,4
Hervorragend
510 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Reliable and Efficient
Great to deal with. Kept informed of progress & prompt processing of transaction.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved Tech
Thanks for your review and great to hear you enjoyed a positive experience. please feel free to come back to our site when you next have some tech to sell or recycle.
Kind regards
PLT Customer Service
Easy to use and money paid promptly
27. Februar 2025
Fast payment quick turnaround sold for…
Fast payment quick turnaround sold for the highest price I could get higher than big companies
Thank you
7. März 2025
Bewertung ohne vorherige Einladung
It was great and quick.
20. Februar 2025
Super quick service great price for my…
Super quick service great price for my phone very happy well recommended
20. Februar 2025
Excellent service
20. Februar 2025
Highly recommended
Having used this service before, I had no hesitation in using them again. The whole process could not be easier, the driver who collected was super helpful and I am confident that the services is fully GDPR compliant and the items recycled.
Highly recommended.
19. Februar 2025
Bewertung ohne vorherige Einladung
Very happy with service I received
Pleasure to do business with. Price agreed and quick payment.
4. Februar 2025
Very Disappointing Experience
Order ref: CR23812
On the 16/01/25. I agreed to sell my iPhone SE 2020 to Pre Loved Tech for £45
On the 31/01/25I received an email from Preloved Tech confirming my phone had arrived and was being scheduled to be checked. .
On the 04/02/25 I received another email from Preloved Tech to say: "Our checks found the device has moderate signs of use including some wear to the screen as shown in the attached photo" PreLoved Tech downgraded my phone to 'poor' with a new valuation of £30 offered. I declined.
The photo of alleged scratches was very suspicious looking more like deliberate, swirling scribble a child would do rather than scratches from normal use. The scratches are not visible to the naked eye either mine, or the family and friends who have also looked at the phone since its return.
Being retired, my iPhone had only reasonable use being used for calls and SMS only. It was sent to Preloved Tech in its original box complete with a leather, Apple iphone SE case and unused earphones. Under no circumstance would I describe the condition of my phone as being 'poor'.
My experience with PreLoved Tech was a waste of time, definitely not 'quick and easy' and very disappointing.
Not recommended
NB:Preloved Tech did return my phone, as requested, promptly and at their cost.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved Tech
Hello Derek,
Thank you for posting your honest review, we do encourage customers to be completely transparent with their feedback as this helps us improve as a business.
Id like to draw some clarity to this review for balance. To be frank, you have been very accurate with your review. We did indeed need to downgrade your device from 'Good' to 'Poor' after our assessment due to the condition of the screen. We do take high resolution images, under test lighting conditions, this is so we can accurately feedback the condition of customer devices should there be any need to adjust pricing.
Due to the scratches, we would have to change the screen in order for the device to be resold at top price, and as a business who sells high quality refurbished equipment this is what we would have done. The cost of the screen would have been £25 + VAT, however to be as fair as possible we downgraded your device by £15 due to the condition as we felt this was fair.
Our service is completely non-committal, and as you can see from our 95% 5-star feedback, the vast majority of customers enjoy a very positive experience. If a customer refuses the regraded price we offer to send their device back within 24 hours at our expense. Which we did on this occasion at our expense.
When a customer requests their devices to be returned, our business loses money. We cover the costs to get your device shipped to us, tested, and shipped back if asked too. Its in our best interest to be open, honest and fair throughout the whole process so we all sales are successful and we have a device to refurbish and resell.
If you take some time to read through our feedback, 95% of customers have an excellent experience, even when sales don't go through. hats because we are a totally transparent business, which is unique in this industry.
I hope this reply has given you some clarity and i can only apologise that on this occasion the sale if your device didn't go how you would have liked. I do hope you will give us another try sometime in the future and good luck selling your device through other avenues.
Matt
Super service and we got what you said…
Super service and we got what you said you would give
4. Februar 2025
They did what they said they would do…
They did what they said they would do very efficiently and there was no hassle money paid prompt
1. Februar 2025
Paid the price promised with no…
Paid the price promised with no haggling and a very easy process
23. Januar 2025
The total easiness of it from ordering…
The total easiness of it from ordering a package to sending it off and receiving my money. I would totally recommend this service
27. Januar 2025
A good price for my old phone
A good price for my old phone. An envelope for posting provided. Very good service.
15. Januar 2025
Good service and great communication.
13. Januar 2025
Absolutely pleasure to use this…
Absolutely pleasure to use this company. From beginning to end it was simple process and communication was excellent. Swift prompt service and money received quickly once item accessed.
Highly recommended
13. Januar 2025
Very clear instructions
Very clear instructions, great comms during transaction and fast payment. Couldn't have done better.
8. Januar 2025
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