The packaging then sent to me took a while and when I got it it was just a plastic bag. Which meant on receipt of receiving my phone it was cracked and my offer was reduced drastically. After reading... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was a positive experience. I had some issues with the label but I called customer service and it was easily resolved. They were helpful and communicated clearly and professionally. I also got a g... Mehr ansehen
I accepted the price for my phone and opted to print my own label, went to royal mail through Preloved link printing label wouldn't work. So waited about 5 days for posting envelope from Preloved. Onc... Mehr ansehen
Always reliable and a pleasure to buy from! I’ve purchased tech products from Matt and have consistently received quality items at great value. A trustworthy seller I’m happy to recommend and will con... Mehr ansehen
Unternehmensdetails
Über Preloved Tech
Vom Unternehmen geschrieben
Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
Kontaktinformationen
Unit 1d, Ni Park, Newport, TF10 9LH, Shropshire, Vereinigtes Königreich
- 01952 790698
- sales@prelovedtech.co.uk
- prelovedtech.co.uk
4,4
Hervorragend
510 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Highly recommend.
Highly recommend.
Made an offer on games console, tested it, paid exactly what they offered immediately.
Great company and will use again
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved Tech
Thank you for a lovely review and glad you had a positive experience using our service. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk
Gave me a price and stuck to it
Gave me a price and stuck to it, sent return envelope quickly and payed straight away so happy with the service
21. August 2025
Antwort von Preloved Tech
Thank you for your kind review and it's good to read you had a positive experience selling your device too us. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk
Antwort von Preloved Tech
Thank you for your review, glad your experience was a positive one. Looking forward to welcoming you back when you next have a device to sell and recycle - prelovedtech.co.uk
Efficient service-fast quote and money…
Efficient service-fast quote and money was transferred as agreed
14. August 2025
Antwort von Preloved Tech
Thank you for your kind review and it's good to read you had a positive experience selling your device too us. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk
Worked for me!
8. August 2025
Antwort von Preloved Tech
Thank you for your kind review, glad you had a positive experience using our service. We'll work even hard to get that 4-star up to a 5-star when you return to sell some tech. Thank you.
Deliberate Damage
Sent my phone, it had 2 scratches to the screen when sent & I took plenty of photos to document this. It was packaged in bubble wrap, to the point you couldn't feel the phone inside to prevent damage. I was taking no risks.
Received an email stating the screen had multiple scratches to it, and they reduced the value by £100. The scratches 100% look deliberate, and they have certainly damaged my screen to be able to offer me a lower price. I am absolutely livid - I have requested they return the phone, but they have damaged it now so much I will not get the agreed value from another company.
Wish I had read more reviews before sending. AVOID at all costs
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved Tech
Hello Kayleigh,
Thanks for the review, we do encourage customers to leave their honest feedback.
For clarity, the screen of your iPhone 14 Pro had multiple scratches. These were clearly shown in photos provided when the device was unpacked, for complete transparency. We have extremely high standards, and the screen did require replacement in order for us to resell it as a quality refurbished device, and this did mean we needed to revise the offer price provided to you.
Our revised values are based on the work required to repair the device to meet our high resell standards, and we understand that sometimes these may not be accepted. In those situations, we offer to send customer devices back completely free of charge within 24 hours.
Contrary to your claim, we do not 'deliberately damage devices' so we can pay less. Firstly, this is an unethical practice that would not see our business trade for long, secondly to do so would not make any financial business sense as we would then have to cover the increased repair costs. That claim makes no sense at all, so we just wanted to correct that statement.
As a business we have maintained a minimum of 95% 5-Star status on Trustpilot consistently for over 6 years because of our extremely high standards and ethical practices. Please feel free to review all of our past feedback, which have only attracted 3% 1-star. We do appreciate that every now and then a sale may not go to plan and some customers may not be happy with their revised offer. But we are fair and honest with every customer and allow freedom of choice to accept or decline revised offers.
Suffice to say your device has been sent back to you today as promised and we can only apologise that we weren't able to help process your sale on this occasion.
Preloved Tech Customer Services
Good communication but major price downgrade
Positive - good communication, phone was returned promptly at their expense when I rejected their downgraded offer.
Negative - they cut down an initial quote from £131 to £40 because of an allegedly faulty video microphone. I tested on return and it was working fine.
If there was a problem when they received it it was obviously quite easy to fix. Regardless, this is a pretty minor flaw to claim a 70% reduction. Perhaps this is just the business model of these companies nowadays - I used to get full price quoted and now I get this kind of thing.
Edit: to respond to the reply. I don't doubt the honesty of their communication. I do doubt that the video microphone was seriously faulty as I tested it and it was working fine, thus it wouldn't have needed a £90 (or more) repair to be in good condition!
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved Tech
Hello Simon,
Thanks for your review, and I apologise that your experience with this order hasn't gone the way you may have wished.
To review the situation for more clarity:
After detailed testing of your device using industry leading diagnostic software, we identified that one of the internal microphones was faulty and due to the nature of the required repair we did have to downgrade the offer made.
We ensured the diagnostic report was shared with you to show this was a genuine fault, picked up by one of the industries best software testing platforms, in an effort to be as transparent as possible, as we only downgrade offers when faults are found, in a very clear and honest way.
As with all of our offers, you are free to accept or decline, and if declined we send your device back completely free of charge the next day. Which was the case here.
Although you didn't agree with the revised offer, we provided honest and clear communication, validated our offer with diagnostic test results and when you declined we sent your device back completely free of charge the very next day.
We are not a company who offers high prices online then downgrade our customers phones after testing. This is dishonest and not a way we choose to do business. Because of our commitment to customer satisfaction and transparent business practices, we consistently maintain over 95% 5-star Trustpilot customer feedback, a statistic we are extremely proud of and represents how we conduct our businesses on a daily basis and will continue to do so moving forward.
All in all, despite the price not being accepted, we feel we have offered a very good level of service which is our aim with every order.
Thank you
Nicki
Efficient service and fair price
Efficient service and fair price. Received price originally promised for phone within 24hours of confirming the offer.
7. Juli 2025
Brilliant process
Brilliant process and prompt payment for phones, free postage and good price for old phones
24. Juni 2025
Very happy
They took a little longer to send out the prepaid returns envelope and to analyse the returned device but I have been very happy with the service and the price paid.
I would recommend and use this company again.
20. Juni 2025
Very smooth transition after I found…
Very smooth transition after I found their email in my spam
20. Juni 2025
Never received my payment
5. Juni 2025
Antwort von Preloved Tech
Helena,
Whilst we appreciate your review, we have matched up your email address with our database payment system and can confirm you were paid in full for your order on 6th June 2025.
My customer services team will forward a payment confirmation screenshot to your email address showing the payment in full was made to the bank account provided by yourself when you submitted the order.
Once you have received our email, we will appreciate it if this review to be amended accordingly to a more factual review highlighting the quality of service provided where we have processed your order on time, and in full.
Thanks
PLT Customer Services.
Quick process and fair payment.
4. Juni 2025
This company great to deal with very…
This company great to deal with very straight forward and prompt.
10. Juni 2025
They gave me a price and they paid me…
They gave me a price and they paid me that said price, they did not reduce it by 75% of the original offer like another company I used
10. Juni 2025
Trustworthy
The selling process was straightforward and I felt that I had been offered a fair price for my iPhone, without any need to haggle. I would have no hesitation in recommending this company
6. Juni 2025
Very straight forward instructions and…
Very straight forward instructions and fast turnaround. Money paid promptly.
27. Mai 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.