prAna Bewertungen 

Placed an order for two pair of pants. One of the pair of pants was the wrong item---wrong style, wrong color, wrong size. Not even close. Called customer service. They refuse to send me out the correct pants. I must reorder them, including paying for them AGAIN! WTF? They did send me a postage paid envelope. Once I print out the label, buy an envelope, package the incorrect pants up, and drive 10 miles to a mail drop off, and fingers crossed they receive them, will I get a refund. After expressing my utter dissatisfaction with a supervisor, whom I had to wait on hold for 30 minutes to talk to, I was sent a 50% off coupon to go toward my purchase . Considering I will now have to pay $8.00 shipping on these, and I previously had a 20% off coupon, it's hardly any gesture on prAna's part for their screw up. I am forever done with this company and will make it a point go out of my way to share my experience with others.

I ordered a pair of shorts from the prana website. After a few days I checked the tracking information and noticed that it said that the shipping label had been printed but the item had not been received by the carrier. I checked again a few days later and found the same information. Today, 10 days after the order was placed, I saw the same, label printed but item not received by carrier. I called prana customer service and the person trying to help me, after taking a long time to check on the item, confirmed what I had reported and said they had to wait 13 days before they could initiate a missing item investigation. When I complained that that was too long and they should either reimburse me or ship the item promptly, they said no, they have to wait 13 days and after that they would update me on the status of the investigation every 3-5 days, with no end point on when they could resolve the issue. I asked to speak to a supervisor and, after a 10 minute hold and then a five minute conversation, I got the exact same response. I find it unacceptable and so different from my experience with other online retailers. I’m never buying from them again.

I own five pairs of prAna Stretch Zion Slim Pants II because I genuinely like the fit and design. Unfortunately, one pair developed a cracked waistband button during normal use. The pants are less than three years old, so I contacted prAna under their 3-year warranty.
prAna accepted the warranty return, but their only remedy is a merchandise credit for the exact amount I originally paid: $46.93. They will not repair the defective button, will not replace the pants, and will not provide enough credit to purchase the current equivalent model.
That is the part I find unacceptable.
The pants themselves are otherwise in excellent condition. The failure is limited to the waistband button, which uses an unusual design that is difficult to replace. I also found multiple other customer reports describing similar button failures on the Stretch Zion II line. I own five pairs, so naturally I am now concerned about the same problem occurring with the others.
prAna has since discontinued the Stretch Zion Slim Pant II, and the current Stretch Zion Slim Pant uses a different closure design. I cannot claim to know why prAna changed the design, but the repeated reports of failures with the previous button certainly raise questions about its durability.
I am not asking prAna to give me more cash than I paid. I simply believe that when a product develops a covered manufacturing defect within the warranty period, the warranty should leave the customer with a functioning equivalent product. Requiring me to surrender the defective pants for $46.93 in store credit, then pay significantly more money to replace them, does not accomplish that.
Customer service was polite, but the warranty policy itself is disappointing and, in my opinion, does not meaningfully stand behind the product.
I like prAna products enough to have purchased five pairs of these pants. This experience has made me much less confident in buying another pair.

Terrible. Will never buy prana again after my experience.

Every time I call I get a recording that says they're in a company meeting. I paid $83.?? for the item - a pair of pants. It did not fit well. It was button only, no zipper. I had to leave that I wanted to return the item in a contact form from their website. It said it would take 10-14 days to hear back from them? Every other company has a return button and it's easy to process. I am charged $8 which they deduct from my original payment, only using the price of the pants $78.40 so my refund is $70.40. I guess the tax and S&H isn't included in the refund? Lousy customer service and no ease of use on the website.

Firstly, I love the pants and clothing. Very satisfied. Secondly, I'd like to commend their customer service team, especially Liv. My expectations were exceeded when the rep was able to reference a style number from 5-year old pants to find exactly what I bought (and loved) and recommend a more updated style. Professional, sharp, effective and nice to work with.

Prana uses OnTrac for delivery - worst delivery service , no updates,missing items etc. Prana will make you wait a week for an investigation then resend with OnTrac it’s like Groundhog Day - no more Prana orders if they continue to use OnTrac, it’s that bad of a delivery service

Feel robbed. I returned 4 items, but only received a refund for 2. I called customer service expecting a quick correction. Someone said they would contact the warehouse, making it sound like “the warehouse” was another entity entirely. They promised an email follow up which I never received. Several days later I emailed customer service who promised to follow up and then I got no further response. Several days after that I used customer service chat and was told they would not issue a full refund. I absolutely returned all 4 items. They have a problem with their return process and are abusing customers. Have never encountered this with online shopping before.

Pants are comfortable. I bought 3 pair may 8. Unfortunately it’s been hot so haven’t worn them. On my second wearing on a trip out of the country the pants began pilling and have a snag on the pants leg. I shared with Prana who said that’s normal wear. I think pants from Sears are more durable than prAna. Buyer beware.

Bought two pair of Prana Zion men's pants. Nice pants, ...however, last belt loop is smaller than the rest and presents constant source of frustration trying to thread standard 1.5 inch belt with buckle thru that loop. Poor design? Don't understand the reason. Really detracts from otherwise great product.

I purchased Mojo Shorts from prAna in 2021 under what was, at the time, a clearly advertised lifetime warranty. That warranty was a big reason I trusted the brand and spent hundreds of dollars on their products.

In 2025, when a small hole developed in the shorts — despite following their care instructions — I submitted a warranty claim. Their response? First, they denied it by citing a new 3-year warranty that didn’t exist when I bought the product. When I pointed that out, they changed the excuse to “normal wear and tear.”

No offer to repair. No replacement. No store credit. Just canned responses, a closed case I couldn’t reply to, and zero accountability.

I’ve now filed complaints with the BBB, the California Attorney General, and the FTC. prAna’s actions show a clear pattern: shifting excuses to avoid honoring their own promises, and making it as difficult as possible for customers to get help.

Between this experience and what I’ve seen in other negative BBB and Trustpilot reviews, a pattern emerges: prAna is no longer the kind of company that stands behind its products or values its customers.

Avoid them unless you’re okay with your “lifetime” warranty lasting only as long as it’s convenient for them.

Done with this company. Every single shirt ($$) I have purchased from them through the years is hopelessly stained—stains that do not come out. This is from simple everyday wear, nothing unusual or even involving work like gardening.
Their pricey products do not withstand the test of time. My most recent purchase I wore only twice and it’s ruined. I have wasted a lot of money on overpriced items. I have never had this issue with other, less expensive clothing. Thoroughly disappointed.

Have to put a 1 star otherwise I would not have given any!
Ordered some pants from Prana which were delivered to the wrong address and therefore never received. I contacted Prana customer service and only received an obviously AI or electronic generated response saying that my case was closed.
I recommend NOT TO SHOP AT PRANA as there customer service is non-existent.

Quality of product is poor
Customer service is very poor

Went to the Sawgrass location for the first time and the customer service was stellar! Chris was so kind and patient while I got excited about the different items to try on. He held onto the extra items and answered all my questions about the clothing and location. I hope to see him and the Sawgrass location stay!

I ordered a product on Nov. 15th. It's now Dec. 13th, and I haven't received anything. I called today to follow up and learned that the product is on backorder and will be shipped on Jan. 11th. So sad because I could have accessed so many Black Friday deals and already been wearing the product! Not an ounce of proactivity from prAna! And they really didn't seem to care.

Just because I ordered a product does not mean I want to receive your catalog. It's rude and wasteful. It went straight into the recycling bin.

I was told my item was shipped June 26, was told to wait. I waited and never received my item. Contacted CS again and was told to wait longer while they investigated. Um, shouldn’t they have already done that? That’s the point of a tracking company, right? I’m glad I waited until something was deeply discounted before buying from what already seemed to be, a sketchy company advertised on social media. They are exactly that.

10 years ago I bought 2 pairs of pants from them. 10 years of rock climbing later and 1 of these is still in good shape.

Bought 2 more pairs recently and these came apart in less than 2 weeks under the same treatment. My guess is they shifted their manufacturing to a cheaper country and use cheaper materials while they've kept the same high prices.

Just avoid.

If I could give zero stars I would. $90 pants tore in ONE day of hiking. Spoke to 3 customer service agents and all said the warranty only covers THEIR defects. Which is crazy they even have to say it covers their defects, but what about the actual quality of their products? Essentially, their $90 Koen pants are one day wear. I would never buy anything from here again.