Ordered from these guys MANY MANY MANY times, always been A*! There was a problem (manufacturing issue) with the kits i had ordered and i contacted Fasih at the shop to make them aware. Thei... Mehr ansehen
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Das sagen Bewerter
I ignored the bad reviews and just went for it. Messaged via WhatsApp to see if my cigs was available before purchasing. Kind guy who replied. Ordered on the 14th April and they've arrived the 16th Ap... Mehr ansehen
Paid for Royal Mail Tracked 24 delivery but didn't receive the item until 4 days later. Checked tracking and Royal Mail hadn't been given the parcel, meaning it hadn't been posted by Power Vape Shop... Mehr ansehen
Unternehmen hat geantwortet
Bought two al fakher vapes. After 20 days of no updates the finally replied to my mail saying the vapes where disposed of at customs. They offered me a coupon and free disposables on my next purchase... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Power Vape Shop is a UK-based vape retailer offering a wide selection of high-quality vaping products at affordable prices, both online (Shipping all over the UK & Europe) and in-store (Preston). We serve customers across the UK and Europe with premium legal big puff disposable vapes, e-liquids, vape kits, coils, and accessories from leading brands. Whether you’re shopping through our easy-to-use website or visiting us in person, we’re committed to delivering a smooth, reliable, and satisfying experience. Our products are 100% authentic, carefully sourced, and regularly updated to include the latest legal and compliant vape options; including reusable pod systems and refillable disposables suitable for post-ban UK regulations. With fast shipping, responsive customer service, and a dedication to your satisfaction, Power Vape Shop is here to meet all your vaping needs , without breaking the bank.
Kontaktinformationen
135 Fishergate, Preston PR1 2AH, UK, PR1 2AH, Preston, Vereinigtes Königreich
- +44 7444 092168
- Contact@powervapeshop.co.uk
- powervapeshop.co.uk
3,2
Akzeptabel
71 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Avoid at all costs they are scammers…
Avoid at all costs they are scammers ordered vapes on1st may and two weeks later still didn’t have any vapes contacted them multiple times and they always had some excuse so requested a refund otherwise I would take a legal action scammers
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Dianka,
We’re truly sorry to hear about this and understand your frustration. This is not the experience we want any of our customers to have.
Please send us a quick email at contact@powervapeshop.co.uk with your order details and best contact number. A member of our team will call you as soon as possible to look into this and resolve the issue.
We’d really appreciate the chance to make this right.
Team Power Vape Shop
Preston
Avoid at all costs it’s a scam
Avoid at all costs it’s a scam
Contacted my bank to refund me my money
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Smith,
We’re really sorry to hear about your experience, and we completely understand your frustration.
Please email us at contact@powervapeshop.co.uk with your best contact number, and one of our team members will give you a call to offer suitable compensation for the inconvenience caused.
We truly value our customers and would appreciate the opportunity to make this right.
Team Power Vape Shop
Preston
AVOID AT ALL COST'S
AVOID AT ALL COST'S, TAKING PAYMENT WHEN ITEMS NOT IN STOCK!!!!
Ordered on 2nd May 2025 AM, informed 2-3 business days for delivery!! When i emailed them on 7th May, I was told they are awaiting stock, and delivery by end of week. Emailed again on the 12th May for update - NO RESPONSE, another email sent on 13th May, they finally responded on 14th May to say will be another week before delivery!!
IF YOU DON'T HAVE IT IN STOCK WHY TAKE ORDERS!!!!
Demanded an immediate refund and informed bank of potential 'scam', lets see how quickly the refund hits my account!!!
AVOID AVOID AVOID
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Jemma,
We’re genuinely sorry for the inconvenience you’ve experienced, and we completely understand your frustration regarding the delays and communication gaps.
We’d really like the opportunity to make this right. Please email us at contact@powervapeshop.co.uk with your best contact number, and a member of our team will call you to discuss a suitable compensation for the trouble caused.
Thank you for your patience, and again, our sincere apologies for the experience.
Team Power Vape Shop
Preston
Wrong 1st impression
So my 1st impression wasn’t the best with my 1st order as it took a week to arrive but I gave them the second chance as I ordered over the weekend I’m glad I did ordered 2nd time £70 order unfortunately 3 items was out of stock which should be (updated on website)but even with that they was quick to replace the 3 missing which was the ivg5500 I’ve placed another order which i received today as I spoke to my postman and explained about the parcel to insure i received it due to Royal Mail not delivering or taking vape deliveries because of the battery’s within the vapes the only issue I now come across is if I don’t get Royal Mail I have to pay £6 delivery for dpd which is expensive If id like to order every week or 2 I’m hoping there may be a new option for dpd delivery if u spend a certain amount like they have for rm, power vape staff seem happy enough to help with any issues etc when i have any inquiries or questions with stock or delivery or dispatch only thing id say to work on is the writing and language of your reply’s with more info rather than being 1 sentence but apart from that which isnt a massive issue for me just would maybe help them for customer service:)
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Jodie,
Thanks so much for your honest feedback and for giving us another chance, we really appreciate it!
We’re glad your recent orders went more smoothly and appreciate your patience with the stock issue. We're working on improving stock visibility and will definitely take your suggestion about DPD delivery into account.
Also, thank you for the constructive note about our replies. We’ll make sure to be clearer and informative going forward.
Thanks again for your support and for sticking with us!
Team Power Vape Shop
Preston
Scammers and liars
Scammers, email me saying my flavor choice was out of stock and asked me to choose from a list that they provided, a very limited list!. I asked for a refund instead but they ignored it several times so decided to ask for something else (A choice of 5 other things) but they also said it was out of stock! I asked for a refunds several more times but was ignored. I eventually exchanged for £60 worth of e-liquid of a really cheap brand I didn’t want. I would never order from here again. Most of what they advertise is not stocked. Furthermore the chat function for help doesn’t work and the website does not allow filtering etc.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi,
We’re really sorry to hear about your experience and the inconvenience caused. That’s definitely not the service we aim to provide.
Please email us at contact@powervapeshop.co.uk with your best contact number, and a member of our team will give you a call to make this right and offer compensation for the trouble caused.
We appreciate your feedback and would truly value the chance to resolve this properly.
— Power Vape Shop Team
Service apre vente nul
Service apre vente nul
Je comande des puff sur le site y’a marquer disponible et une semaine apre je reçoit un mail comme quoi il sont en rupture de stock je leur renvoit un mail pour demander le remboursement et là aucune réponse fuirait ce sit des gros voleur
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Bonjour,
Nous sommes sincèrement désolés pour cette expérience. Nous comprenons à quel point cela peut être frustrant de commander un produit affiché comme disponible, puis d'apprendre qu'il est en rupture de stock.
Ce n’est pas le service que nous souhaitons offrir à nos clients. Merci de nous envoyer un e-mail à contact@powervapeshop.co.uk avec un bref résumé de votre commande et votre numéro de téléphone, et un membre de notre équipe vous appellera dès que possible pour résoudre cela et vous proposer un geste commercial pour le désagrément.
Merci de nous avoir fait part de votre retour — nous aimerions vraiment avoir l’occasion de corriger cela.
— L’équipe Power Vape Shop
Scammers!
Scammers, email me saying my flavor choice was out of stock and asked me to choose from a list that they provided, a very limited list!. I asked for a refund instead but they told me that they could actually fulfill my original order Weeks later and now I can't even get an email reply of them. I have received nothing and I'm having to go through the bank to get my money back.
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Amy,
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologise for the delay and the lack of proper communication.
Please send us an email at contact@powervapeshop.co.uk with a quick summary of the issue and your best contact number. A member of our team will give you a call as soon as possible to address the situation and offer appropriate compensation for the inconvenience caused.
We genuinely appreciate your feedback and would like the chance to make things right.
— Power Vape Shop Team
Been vaping for years and can tell when…
Been vaping for years and can tell when something's a knockoff, but these guys sell vapes that are definitely authentic. My brother got the same one as me from a different shop and his died after a week. Mine's still going strong after 2 weeks of heavy use. No leaking issues either.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Thanks so much, Sam, for your feedback! We’re glad to hear your vape is holding up well, authentic quality is exactly what we aim for. Feel free to check back with us when you’re ready for your next order!
— Power Vape Shop Team
Their support team is amazing
Their support team is amazing! The guy actually knew what he was talking about and didn't just copy paste some generic answer. I'll definitely be purchasing from them again
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Mariah,
Thanks for the kind words! We're really glad our team could help and we’ll be happy to have you shop with us again soon!
— Power Vape Shop Team
Got.
Got my vape super fast! Ordered Monday morning and it was at my door Tuesday. Really happy with how quick they sorted everything out. Good packaging too - nothing broken.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Jack,
Thanks for the great review! We're glad your order arrived quickly and safely. Looking forward to your next one!
— Power Vape Shop Team
You scam me
You scam me. I pay with my last dollars that I desperately needed to feed my sick son suffering from illness. You waste my time that I spend on sending emails wich you barley responding to and towards the end just completely ignoring me. Because of you I have suffered economicly, physically and mentally to a point where I suffered panic attacks. The worst part is that you never refunded me, said sorry or even acknowledge your mistake. I feel truly sorry for your future customers if you have any. Thanks to revolut bank I got my money back from these scammers.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Dimitrios,
We’re truly sorry to hear what you’ve been going through, and we deeply regret that your experience with us added to your stress during such a difficult time. No customer should ever feel ignored or unsupported, and we sincerely apologise for the lack of proper communication and resolution on our part.
While we’re grateful for every customer who chooses to shop with us, your health and family must always come first. Please—vapes, cigarettes, alcohol, games, or any kind of entertainment should never come before your wellbeing or the needs of your loved ones, especially in a time of crisis.
If there's any way we can support you further, even just to talk or help in a small way, please don’t hesitate to reach out to us at contact@powervapeshop.co.uk. We're not just here to sell products—we genuinely care about the people who trust us.
Wishing you and your son strength and healing,
— Power Vape Shop Team
The best shop in town
The best shop in town! They have the best Vape brands and the prices are very reasonable! Nice shop
12. März 2025
Bewertung ohne vorherige Einladung
Scammers
Bought two al fakher vapes. After 20 days of no updates the finally replied to my mail saying the vapes where disposed of at customs. They offered me a coupon and free disposables on my next purchase but wont give my money back.
Now they have stopped answering me completely. Utterly embarrassing and unprofessional. Bunch of scammers
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Mhd,
We’re truly sorry to hear about your experience, and we completely understand how upsetting and frustrating this must have been.
Please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number. A member of our team will give you a call as soon as possible to discuss this further and find a way to make it right.
We take these situations seriously and would genuinely appreciate the opportunity to resolve this properly and offer compensation for the inconvenience caused.
— Power Vape Shop Team
Very very bad shop/ gave me wrong order
Very very bad shop. I ordered 10x al fakher dual modes vapes. But I got the old version with very bad taste. I emailed them several times saying I would like a refund. They told me that I would receive the goods I ordered, but nothing arrived for several weeks. They no longer respond to my emails either.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Sinan,
We’re truly sorry to hear about your experience and for the mix-up with your order. We completely understand your frustration, especially with the delay and lack of follow-up.
Please email us again at contact@powervapeshop.co.uk with your best contact number, and one of our team members will call you as soon as possible to resolve the issue and offer compensation for the inconvenience caused.
We really appreciate your feedback and would like the chance to make things right.
— Power Vape Shop Team
Terrible Terrible Terrible
!!!Stay well clear!!!!
I've have been given the run around now for two weeks and no further forward, items not in stock, vapes leaking, sent the wrong order, won't replace.
!!!Stay well clear!!!
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Ryan,
We’re really sorry to hear about the experience you’ve had, it’s completely understandable that you’re frustrated. From receiving the wrong items to issues with leaking products and stock delays, this is far from the service we aim to provide.
Please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number. A member of our team will call you as soon as possible to address the issues and offer a resolution, including compensation for the inconvenience caused.
We’d really like the opportunity to make this right.
— Power Vape Shop Team
Very bad customer service,have been…
Very bad customer service,have been repeatedly been given the run around, bought 4 eliquids 4 weeks ago and received wrong order, contacted seller to tell them and was told they would sort it, they told to keep the wrong order and they would refund me my money except for the postage because they didn't have the originalutemsi ordered in stock , i offered to return the wrong order if they sent me a return postage label, they said not to worry and keep item or they would send the items i ordered but a different nicotine strength,after multiple phonecalls andtext messages still haven't received a refund 3 weeks.
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Imot,
We’re really sorry to hear about your experience and the ongoing inconvenience. This isn’t the level of service we aim to provide, and we apologise for the confusion and delays around your refund.
Please email us at contact@powervapeshop.co.uk with a quick summary of the issue and your best contact number. One of our team members will call you as soon as possible to resolve this and ensure you're properly refunded or compensated.
Thank you for your patience, we’d really appreciate the opportunity to make things right.
— Power Vape Shop Team
Bought some of the viral Dubai…
Bought some of the viral Dubai chocolate for gifts for Christmas for my partner and her mom. Bought two bars that were quite expensive but I was happy to pay as it’s hard to get here in the UK. Both came and one was fine and the other was damaged. I sent them an email asking what they could do to rectify the issue, after a few days I had a response saying sorry for the issue we can offer you 10% off your next purchase. I wrote back immediately saying I appreciate your offer but it hasn’t solved the issue of the damaged bar. They never responded. They wernt interested. I rang the shop twice, on both occasions I was told it wasn’t very good and they would get in touch with head office to see what they could do for me. They never responded either. All I was told was it was mentioned in the company WhatsApp about my issue and I was just to be parred off with 10% and never seem to be bothered. Honest opinion from me is I wouldn’t bother with them. If you ever have any issues they won’t resolve for you. SAVE YOUR MONEY OR SPEND IT SOMEWHERE RLSE!!!
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Aaron,
We’re really sorry to hear that your experience didn’t meet expectations, especially when the order was meant to be a thoughtful gift for your partner and her mother. We completely understand your disappointment and appreciate you reaching out to let us know.
We’d like to clarify that our Dubai chocolates are authentic and directly imported from Fix in Dubai. Due to the nature of these products, we’ve clearly noted on our product page that:
“We take great care to ensure your chocolate arrives in perfect condition by using the best possible delivery service. However, we are not responsible for any damage that may occur during transit. Damaged items are not eligible for refunds.”
This is because chocolates, being 100% real, are highly sensitive to temperature and handling during long-distance shipping. Even though we use frozen gel packs and protective packaging, minor damage such as melting or cracking can occasionally occur and is considered natural for this kind of product.
While we do offer refunds or replacements for most damaged products, this specific item is an exception due to its delicate nature. That’s why we initially offered you a 10% discount on your next order as a gesture of goodwill.
That said, we regret not following up more promptly after your second message, we agree that you deserved a clearer and more timely response. Your feedback has been taken seriously and we will make sure it’s used to improve our communication moving forward.
Thank you again for your honesty, and we’re truly sorry for any inconvenience caused.
— Power Vape Shop Team
Perfect seller
Perfect seller, fast shipment, top quality products. Thank you from The Netherlands.
15. November 2024
Bewertung ohne vorherige Einladung
Terrible
What a farce, I ordered 2 vapes and paid for DPD next day delivery. I expected my order to arrive on Tuesday of the following week. After 2 phone calls and a couple of messages I was told the items where not in stock so I requested a refund. Nothing as of yet and I will have to wait 14 days before I can get a refund from my bank which is appalling as they where very quick to take and hold my money. I'm sure this is against the consumer rights act.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Power Vape Shop
Hi Caroline,
We’re really sorry to hear about your past experience, it’s certainly not the level of service we aim to provide. We understand how frustrating it must have been to deal with delays and a lack of communication, especially after paying for next-day delivery.
If you haven’t received your refund yet, please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number, and one of our team members will call you to resolve this as soon as possible.
We genuinely appreciate your feedback and would like the chance to make things right, even if some time has passed.
— Power Vape Shop Team
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