Poseidonmarine Bewertungen 12

1‑Star Review — Poseidon Marine FL Miami
I contacted Poseidon Marine FL Miami on June 9th to schedule service and was given an appointment for the next morning at 8:00 AM. The technician didn’t arrive until 8:50. During his evaluation, he said the boat needed a cable and a bilge pump and told me the office would send an estimate.

At 11:02 AM, Jose from the office called saying the cable would be $150 and asked for authorization to buy the part.
At 12:17 PM, he called again asking to purchase a bilge pump for an estimated $250–$300.

From 2:00 PM onward, I repeatedly requested a labor estimate — by email, voicemail, and text.
No one responded.
No estimate was ever provided.

At 5:16 PM, I left work to check on the situation and found the technician had already left. Then at 5:57 PM, a woman from the office called demanding $2,500 for repairs I never approved. She was extremely rude, dismissive, and unprofessional — the worst customer service I’ve ever encountered in the marine industry.

When I explained that I had been asking for a labor estimate all day, she admitted her team failed to communicate but still insisted I owed the money. When I asked what would have happened if I didn’t want to approve the repairs, she said, “Well, boats are expensive.” She then threatened to remove the parts and place a lien on my boat if I didn’t pay.

To make matters worse, they attempted to charge my card $2,603.60 for an unapproved repair that was originally quoted at $2,537.62 — without my authorization.

This is completely unacceptable.
Customers have the right to:

Receive an estimate

Approve or decline service

Sign off before repairs begin

Poseidon Marine FL Miami ignored all of this. Their behavior was deceptive, disrespectful, and far outside industry standards.

This company is a disgrace to the boating community. Their practices are dishonest, rude, and unprofessional. I do NOT recommend their services. Call another company — protect yourself and your boat.

Rip off. Charges insane prices for services you didn't ask for, doesn't do the services you did ask for. All other reviews essentially are the same. This company is highly predatory and should never be used

Hired them to fix a small leak in a 14' aluminum boat. Have tons of documentation that they were not to do any work w/o an est. They did an inspection of the engine, trailer, and everything in the boat (GPS, bilge pump, etc) and charged $1544.24 and said they couldn't find the leak.

I called this company on 03/17/2026 looking for a mobile marine mechanic to come out to my location to diagnose and repair fuel gage, to do an annual service on the inboard motor, and to test for bad gas and drain it if neccessary and provide an estimate to detail the boat.I was quoted an hourly rate of $250 and I stated that was to expensive and the price was lowered to $175 hourly rate and I agreed. Kenzie (rep) asked for credit card info before an appointment could be set up so I provided it. Originally set for March 28, 2026 was later moved up to March 18,2026. My card was charged $19.97 (should have been a hint) for membership to get negotiated hourly labor rate and I had to call to see what the charge was for. I was told to sign the invoice for authorization but couldn't sign it (second Hint) but was told to read the invoice/agreement and if I had any questions to let them know that I fully understood the agreement. The mechanic showed up at 8:55 am and left at 3:00 pm on March 18,2026. He had no parts for the annual/100hour service and since I live a minimum of 20 miles from major cities he spent most of the morning chasing parts after he had done a boat inspection within the first 1.5 hours. No parts available so he was going to have to travel 1.5 hours to get parts and 1.5 hours to return. I was going to be charged the hourly rate forthose 3 hours and declined the service. He then had to leave to go get fuel line and pump to remove the bad gas. I provided portable gas cans to capture the bad gas as he had no containers even though the rep has assured me that he would have everything neccessary to drain the boat's fuel tank. After draining the gas he left and I noted it was 3:00 pm and actually left about 15 minutes behind him to go to the store. While driving I received a phone call from Kenzie and she left a message for me to call. I returned her call and she asked how it went., Told her I was not pleased as mechanic(I didn't have a problem) spent the majority of his time chasing parts and tools so not much of anything was accomplished. On my way home I get an alert from my credit union showing that $2095.66 had been charged on my credit card. I got home and checked my SMS messages to find an invoice with a subtotal of $2392.05 discounted $575.00 + Taxes + shop supplies + EPA charges for a grand total of $2042.55 along with credit card processing fees for the total of $2095.66 that was charged. I called the rep, Kenzie, and told her I needed an itemized invoice for the $2392.05 total. She stated office was closed so it would be in the morning before she could talk to her manager. I called her in the am on the 19th with no answer so left a message, then called her in the pm with no answer again so left a message for a return call. Since I didn't a return call I had transferred all the SMS messages to my email and sent an email on the 21st requesting an itemized invoice. I have filled complaints with FDACS, BBB, EPA, FTC for the scrupulous, unjust and unfair practices this company used. I finally got an itemized invoice via SMS message on April 22, 2026, so let me give you a breakdown so you can see the math isn' mathing.

Description Price QTY HRS DISC Subtotal
inboard labor 9.01 $360 $1577.15
service call $215 $0.00
Fuel hose $59.98 1 $59.98
Fuel Pump $179.92 1 $179.92
Discount EPA Shop sup taxes Total
$575 $67.73 $15.77 $142.50 $2042.55

First they are charging $215. hourly rate when the agreed upon rate was $175.00, The mechanic was here only 6.08 hours based on their agreement time is from arrival (8:55am) to departure (3:00pm) not the 9.01 hours charged. this means EPA,shop supplies and taxes need to be adjusted accordingly. 175*6.08 = $1064.00
EPA(3.7%) $ 39.37
SS(1%) $ 10.64
Taxes $ 79.80 sub total $1193.81
cc processing fee 31.04` total $1224.85

POSEIDON YOU OWE ME A REFUND !!

The only thing they are good at is ripping people off.
The overcharged me for hours worked. They will not return calls or emails, if you have a problem with them. Showed up late to the job and left early and then overbilled hours worked. Would have been nice if boat ran well after they were done.

After spending thousands of dollars with Poseidon over a 45-day period, my 1978 YSB 12 still won’t start. I won’t be calling your team to get it going as apparently there is no such thing as a “warranty repair” when the first repair by your tech doesn’t go well. So, while I haven’t yet posted anything on Google, I am considering posting all of what occurred, including my Poseidon Invoice Copies, Invoice Dates and amounts of repairs and replacement parts…still with no positive result. I’m not blaming Poseidon; I just don’t believe your team knows this diesel motor type or how to repair it without additional research or instruction efforts by your Service Team. When I’ve called for an additional service appointment, after an expensive repair, the last two times, rather than the tech fixing what he did or didn’t do during the prior repair, I’m told… “It wasn’t related to the last repair and it’s now something else.” So, because I’m a trusting person who is at the mercy of those who should know more about these things, I agree to pay thousands for another original Yanmar part plus installation…and it still doesn’t work and I get another $1,300 invoice. So, what I’m asking for is your recommendation on another Mobile Boat Mechanic that I can call to finally get this very simple, uncomplicated, one-cylinder diesel motor running like it did for years before Poseidon was involved. Oh, and you’re going to love this one…I discovered what appeared to be a random, unauthorized (to my knowledge) $29.00 for something called “Poseidon Plus” was charged to the AMEX Card you have on file for my account. I asked for an explanation several weeks ago but still haven’t received any response. I was fortunately able to stop the charge with AMEX, as they flagged it as “fraudulent” and have blocked your company for any future charges.

As I’m writing this, I would agree not to post my positive/negative experience on Google, if you’ll agree to send out the tech “ONE MORE TIME” but only after he reads up on how to repair a 1978 YSB 12 Yanmar Deisel Boat Motor and gets it running at no additional charge to me. If you feel this request is unfair and you refuse, I totally understand. But as a result, I’ll tell everyone one I know about my Sailboat Repair Tragedy. The Customer Service Response and Recovery is now in your hands.

With Sincere Appreciation.

Thomas A. O'Neill, NHA, VPPDC

Poseidon Marine led me to believe their high priced hourly rate was worth it due to their personal touch and prompt service. I gave them a try. I bought a boat that didn’t run and had sat in the water for at least 5 years. After 6 trips and several thousand dollars my boat is running but not ready for the water. They gave me an estimate to change yet another part and another $2k dollars. I called one of the owners and asked if I could get a free day of labor for all the money I had already spent and my boat still wasn’t ready for the water. I had asked them in the beginning that if they thought it would be less expensive to buy a new motor to let me know. But they insisted they could get my motor running. So anyway, the person I spoke to said he was ok with my proposal, but said he had a partner and had to talk to him and he said he would get back to me. That was before Christmas. It’s been over 3 months now and he has never gotten back to me. He doesn’t answer my texts, emails or phone calls. DO NOT USE THIS COMPANY!!!! They don’t care about you!

I hired this company to conduct an inspection/survey of a sailboat, (Cape Coral, Florida).

I paid just over $600., for an inspection that was to last for up to two hours in duration. When I received the report, I was shocked to find so little information. There was no mention of the chainplates, sails, standard rigging, running rigging, anchor, chain, propane and oven system, condition of the deck (moisture meter reading). The inspection was to include a compression test on the engine but the surveyor claims he could not access this part of the engine (I can).

I found out later from the seller of the boat that the inspector was only there for 45 minutes. When he boarded the boat, he asked the owner “What’s wrong with the boat?”.
I called Poseidon Marine, after many phone calls, Sean, agreed to have the inspector amend the survey report and include so many parts of the boats he neglected. I never received it. I followed up everyday for a week or so. They said they would get back to me but never did. At one point, during our conversations, Sean admitted he knew nothing of sailboats. He went on to say that boats have a “gajillion parts on them” and if I wanted to know the condition of the chainplates and other parts I should have notified Poseidon Marine. Later, I spoke to a woman named Melissa who also admitted she didn’t know anything about sailboats.

Here is what the inspector wrote in the “Recommendation Section” of the report: “I recommend this boat, is very clean and runs very well.”

A terrible experience (as so many others have noted). The only thing Poseidon cares about is making money off of boat owners and jacking up their hours so the customer pays, pays and pays more. I was given an estimate and the final bill was a whopping FOUR TIMES the estimate. Ask them to do A and then tell you they also need to do B and C. The workers left a huge mess in my boat and smoked cigarettes inside that left a stink throughout. Their customer service is non-existent. Do NOT trust your vessel to Poseidon.

Ok first of all I called 08/20/2025 Repair man shows up 08/23/2025 he did a inspection on the boat motor and said i needed to replace the thermostats rebuild the carbs replace the head gasket and cylinder head bolts i was charged $449.88 which i paid in full he took the carbs back to the shop to have them rebuilt on 08/23/2025 after a month he came back to install the carbs and replace the head gasket he then noticed that the head cover gasket was the wrong size and that the supposed to be cylinder head bolts were not new they were used bolts he said but i paid for new ones so he had to stop until correct parts arrived he couldn't start the boat to check the carbs because he could not replace the head gasket so he would have to make another trip out after the correct parts came in I was charged $1657.27 for the parts and to have carbs rebuilt so I paid in full repair came back again 10/08/2025 replace head gasket went to start it up but the carbs were not right so he said he would have to take them back off to make adjustments to them after 2.5 hours he got the motor to start up but noticed that the gasket for the carbs was leaking then he said he would have to order more parts and come back so i was charged again $1291.61 which i paid in full when i paid for this work Lucas R. said these tickets had to be closed out right away so my bank debit card has been charged for all of this work and again on 10/24/2025 i had another debit for $1036.12 this is totally unacceptable I did not give permission for these debits to be withdrawn from my checking that's $4034 88 that I have paid and my boat is still not running so once again i have been told that repair man would be back on Tuesday10/28/2025 to finish the work and that i would have to pay once again for parts and labor I have spoke to several people at your office Lucas ,Jeremy Kurry,and all of the girls at the office and the office manager I spoke Recently to David on Friday 10/26/2025 for customer service Issues this has not been a good business experience for me I am 67 Years old Living on a fixed income have been charged $4034.88 Kevin Hormell 407 508 2067

Please read this before you consider using their services.
I submitted an online request, entered the year/model of my trailer, described the work needed, and uploaded photos. A service rep called to schedule, asking for my credit card upfront “so parts could be ordered ahead of time.” I agreed, thinking it meant they’d show up prepared.
The technician arrived at 9am, but he hadn’t even seen the photos I uploaded. After walking him through the issues, I left for work and called the shop to make sure they sent him the photos. A little later, I got a call asking to remove the tire for inspection. Then at 11am, they told me the leaf springs and hubs needed replacing. The estimate was about $650 for parts and 3 hours of labor at $195/hr — just over $1,200. Since the tech was already there, I reluctantly approved.
When I got home at 5pm, his truck was still in front of my house. He had spent most of the day waiting out rain in his truck, and when he did work, it was clear he wasn’t prepared. I even lent him jack stands, lubricant, and a stronger impact gun — only one of which he actually used.
The next day, I received a call from “Kurry” informing me the total was now over $3,000. Completely outrageous — yet consistent with the horror stories others have shared. I ended up having to argue with multiple employees, including one who even threatened to call the Sheriff. Without my approval, they charged my card and now I will have to spend time attempting to dispute.
Like many others here, I feel scammed. And yes, I blame myself for not reading reviews before hiring them. Don’t make the same mistake I did.

This company is located in Tampa FL, USA and offers repair services for boats.
This company is not related to PoseidonMarine in Europe, who they sell boat parts and they do not offer repair services.

The dot com domain => USA