Pomence Bewertungen 

It's really a bad platform. I asked for refund for what I didn't ordered and they failed to respond. I raised a dispute claim on my Lloyds bank now my account has been closed.

Dreadful customer service and no refund offered for my non delivery 😒

I ordered their Deep V Compression Shapewear Jumpsuit that they claim is ribbed with a tummy panel and what I received was made of a fabric similar to a Halloween costume. It was completely see-through without even holding it to the light or stretching it. It was not ripped. It had no tummy panel and absolutely no compression. I contacted them to get a refund because they offer a 30 day money back guarantee and they replied to me stating that they could not refund me today and offered to send me another one which I told them I did not want another low quality product I wanted my money back and they continued to state that they would not be able to send me my money back. To top it all, it took an entire month before it was finally delivered.

Extremely disappointing experience – Be careful when purchasing

I purchased two calendars from Pomence, believing I was simply making a straightforward online purchase.

I had no awareness that I was signing up to a VIP membership or agreeing to recurring payments.

I paid approximately £18 for my calendars on 5 October. On 2 November, a separate payment of £22.45 was taken from my credit card for a VIP membership I had no recollection of agreeing to.

When I contacted Pomence to explain the situation and request a refund, the experience became incredibly frustrating.

Despite numerous emails, I have been unable to obtain a refund or a satisfactory resolution.

Pomence has stated that placing my order through the Add to Cart button enrolled me into VIP Club. However, I have never received a separate membership agreement, and they have been unable to provide me with the actual checkout screen or records demonstrating my consent.

What has disappointed me most is the customer service. I have been told there is no separate complaints department, no investigation process and no timescale for a final decision.

Instead, I am repeatedly told that my complaint has been saved and that I can email again for updates.

My membership was eventually confirmed as cancelled on 4 November, but that does not resolve the disputed payment.

I have now had to take the matter to my credit card provider to seek recovery of my money.

I am extremely disappointed with the lack of transparency and the way my concerns have been handled.

My advice to anyone considering purchasing from Pomence is to pay very close attention to the checkout process and any membership or subscription wording.

A very disappointing experience, and certainly not the customer service I would expect.

Avoid this company ,placed an order on 19 October 2026 it has not been shipped and they are unable to cancel the order even after informing them that i will not be around to receive it as it has taken long to receive it ,AVOID AT ALL COSTS

Ordered fleece lined waterproof touch screen gloves, cost 12 quid, only the back is waterproof also the palms are meant to help hold your phone, simply the dont, palm aren't waterproof as described, could have probably ordered better from Temu for a lot less. Seriously just avoid, total waste of money

BEWARE - A facebooj pruchase will lock you into a hidden membership. It's a total scam. Never purchae anything from Pomence.

Items ordered were of a poor quality. A month later I'm charged a subscription fee, to which i was unaware of. When raised, I was told i could not be refunded for it. On top of that, they make it hard to cancel. Be very careful when ordering on this site.

Absolute scam. Please don’t waste your money. I bought an item then noticed £22.50 coming out my account monthly afterwards. Contacted them to be told I had signed up to a vip subscription at the checkout. Told them it was misleading and asked for a refund. They refused.

I wish I had read the reviews before ordering a cloth to take scratches off my car. It initially appeared very cheap until I checked my statement. Apparently shipping and insurance doubled the price. Why would I want to insure a cheap cloth. Its now been 3 weeks and it still hasn't arrived. The page for tracking is non existent. I have informed my bank not to pay anymore money to this scam company. I will never order anything from Instagram without checking trust pilot first. Instagram don't seem to care about the fraudulent companies advertising scams. It seems to be oblivious of complaints.

SCAM WEBSITE. STAY CLEAR.

Purchased Advent calendars I saw on Instagram. One month later a 'VIP membership' subscription of $30 came out. I queried this with the company who said I signed up for this when I checked out. I have no recollection of this but it is possible that a box was already ticked which I overlooked.

When I tried to cancel going forward I was directed to a cancellation page. This said it was cancelled. I emailed the company to confirm it was cancelled and they said it wasn't showing as cancelled on their end and so they would not confirm no further payments would be taken from my card, no matter how many times I directed them to cancel my account.

Ended up having to ask my bank to put a block against payments to them.

Hidden subscription for $29.99 after your place an order. ( “vip membership” )
Also shipping takes 4-5 weeks. 🤡

Don’t do it , you will regret it, I ordered 2 books for the grandchildren, it was more than expected, but ok because I eventually got the books then a month later they took a second payment out , after numerous emails later they told me it was a subscription for every month , which I hadn’t subscribed to, it took weeks to sort out, but I didn’t get a refund, it’s an absolute con, I’ve ended up paying over £44 for 2 substandard books. Never again

I ordered from Pomence after seeing one of their Instagram ads, and I truly regret it. It's been 28 DAYS since I placed my order, and I have received absolutely NOTHING. No merchandise, no shipping updates, and no response to my emails or phone calls. Just a fake tracking number with no movement.

When I try to track my order through their website, I get a "Page Not Found" error. The last time I was able to check the tracking information through a third-party website, almost THREE WEEKS after the supposed shipment, the package hadn't shown any actual movement. Only electronic shipping information had been received meaning a label was made but nothing was actually shipped.

I've contacted this company multiple times, and apparently customer service is nonexistent. No response by phone or email. I've since disputed the with my bank and blocked them as a merchant, and I fully intend to report this business to the appropriate consumer protection agencies.

I strongly encourage anyone considering ordering from Pomence to THINK TWICE. I wish I had seen a review like this before placing my order. They also sign you up for a monthly subscription with no warning or authorization that can only be canceled by emailing them, and they don't respond. Classic scam.

Save yourself the headache and avoid Pomence.com like the plague. 🚩

Formal Customer Review – Unauthorised Additional Charge and Poor Customer Service

I purchased a book for my son for £11.68, only to discover that an additional £22.75 had been charged to my account, which I did not authorise.

I have made several attempts to contact the company by email to seek an explanation and resolve this matter, but my correspondence has been ignored, and I have received no response whatsoever. This lack of communication and customer support is extremely disappointing and unacceptable.

I consider this situation a serious concern and expect a clear explanation for the additional charge, along with a full refund of the £22.75.

If this matter is not resolved promptly, I will report the transaction to my bank on Monday morning and request a formal investigation into the payment.

Based on my experience, I am extremely dissatisfied with the way this matter has been handled. I would strongly encourage other customers to carefully check their bank statements and review the terms and conditions before making a purchase.

I expect this company to take responsibility, respond to my complaint, and resolve this issue without further delay.

I ordered 1bottle of hair color shampoo. Waited a whole month, got it, tried to use,bottle would not dispence product. The-dayx i recieved it, Pomence took an additional 29.99 for an unknown membership fee, i had not agreed to. No refunds!!! This is a SCAM, do not do business with them Rip off and the shampoo is 100% garbage

Bought a duff product. Few weeks later they debited a further different amount despite confirming I had not signed up to any subscription. Queried and got a rude response.

Fraudulent company 2 items were ordered, 5 ended up on my order which were charged. I emailed them immediately as I noticed straight after.

They continued with the order. The items are not even as described and very cheap material. I have attempted to return the items, sent them roughly 20 photos they have asked for only for them to tell me that to return it will cost $40 which is $10 less than the items cost but will only send me the warehouse information after sending more photos.

DO NOT SHOP WITH THEM!!!

The product they offer is just a very small microfiber cloth which can be purchased for a fraction of the price for treble the size. It is rubbish and a con. They also take money from your account without permission. AVOID at all costs.