I just set up my first cold plunge system from Polar Dive. Customer Service was incredible! I am not very handy and I had MANY questions. Every question was answered quickly. Detailed instructions, di... Mehr ansehen
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Das sagen Bewerter
My polar dive chiller is amazing! Temperature is set exactly as I want, and the entry-level tub is super comfy! I had an issue with my first tub and Customer service made sure that all of my needs we... Mehr ansehen
The Customer Service has been on point! Personal emails with status updates- my max tub wasnt ready so they shipped me a pro for free to get me through and they did it proactively. I have been enjoy... Mehr ansehen
Really loving my cold plunge and the customer service has been exceptional for any questions I have had starting it up. Really gets going and is super cold and have been loving the app where I can pre... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Creator of the most portable & affordable Ice Baths on the market - Polar Dive USA
Kontaktinformationen
Vereinigte Staaten
- hello@polardiveusa.com
- polardiveusa.com
Bittet Kunden um Bewertungen
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Hat 81 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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My chiller
I ordered the chiller and tub for my leg surgery recovery, Calvin was responsive although it came 5 days late still glad it work great!! Thanks huge!
Enjoying our Polar Dive with chiller
Enjoying our Polar Dive with chiller! Additional daily routine is cold plunging. Love it! Happy Diving!!
Super affordable and so easy to…
Super affordable and so easy to assemble! It keeps the water cold, even here in Florida, and my friends love it too!
I've been using a bucket and…
I've been using a bucket and store-bought ice for my ice bath, but I could never get the temperature just right. Since I got the Polar Dive Chiller, I'm more into taking ice baths every day because of how good it makes me feel.
Backyard FUN...
I set up our Polar Dive in our backyard, and my family loved it. We even had a competition to see who could stay submerged the longest. It's really refreshing and relaxing to use. Two thumbs up for Polar Dive USA!
At first
At first, I was hesitant to buy a Polar Dive because of the negative reviews I read. However, my curiosity got the better of me, so I decided to take a chance and buy one during the Black Friday sale. I just finished assembling my chiller yesterday, thanks to the helpful guidance of Customer Service.
Polar Dive was so great and has all the…
Polar Dive was so great and has all the features that we're looking for. Plus superb customer service was so helpful and I'm amazed with their patience even it's weekends they are responding in my mail. Definitely will recommend!
I just wanted to say a huge thank you…
I just wanted to say a huge thank you to Polar Dive USA! Your product is amazing and so affordable. It's really helped me with my sore feet and sleep issues.
I encountered a problem with my Polar…
I encountered a problem with my Polar Dive order. Some parts were missing. Thankfully, their customer service was kind and dependable. They assisted me with the necessary steps and refunded me for the missing parts.
I've purchased mine last Black Friday…
I've purchased mine last Black Friday sale. Polar Dive was go great and affordable. The sauna was my next target!
5 star
I reached out asking where I can buy filter they responded quickly and said it will be available soon pn their website. I wish they add the filters soon so I can have a spare. Loving the polar dive chiller so far
Topnotch support and reliable, affordable product
I encountered a problem with my chiller, I reached out to customer support. They promptly diagnosed the issue and provided step by step instructions to fix it. Outstanding support and a fantastic, affordable product!
Great product, BETTER customer service!!
This ice bath and chiller is perfect for my budget and lifestyle. But what has made my experience with this particular product amazing is the STELLAR CUSTOMER SERVICE. They are thorough, solution oriented and dedicated to helping maintain a positive experience, understanding the importance of my love of plunging! I recommend this company and product with enthusiasm.
They are responsive great service hope they can improve the shipping
My chiller came 1 week delay, but over all I'm loving the chiller been using it for my self therapy I had a great sleep so far since I started using the ice bath. It was the regular chiller that I purchase last October, I think I'll be buying new one for my son as a gift. I think its cost efficient. Thanks you
New Management--Excellent customer service
I hesitantly reached out just now to this company after a terrible experience with Polar Dive this summer. I was met with a surprisingly immediate response! I was quick to realize they are under new management. This is the best I have seen a new management work to fix the wrongs of the past. I can earnestly say that I highly recommend this company. It's a new day for Polar Dive USA! I believe in second chances and strongly suggest that you give them a try. They care about their customers and communicate generously until the customer is satisfied with their products.

Antwort von Polar Dive USA
I can't speak more highly of Polar Dive
I can't speak more highly of Polar Dive's commitment to excellence as far as support and quality of product. It's one of my all-time favorite purchases. In part, I bought my plunge to change my state in those times of decision when trying to break a bad habit. This plunge works for that and I see it as a true blessing. There's a calm, quiet confidence that follows a 6-min plunge at 55 degrees that cannot be described adequately. You've got to feel it for yourself. Thank you kindly, Polar Dive.
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