PokePals LTD Bewertungen 

Another perfect transaction!
Packaged extremely well to avoid any damage and sent out quickly with tracking as you would expect!
Pleasure to buy from!

Delivery , communication via the discord server was smooth

Amazing service. My ordered arrived fast and in perfect condition.

Will be using again....and again

At no point did I ask for a refund or cancellation. I asked for clarification as a first-time customer.

The cancellation was initiated by the business without discussion. Whether the order was technically still within processing time is beside the point — a brief update would have resolved the situation.

Instead, the choice was made to cancel rather than communicate.
And I still haven’t received a refund yet

Update:
I contacted the business by email to ask about a refund that had not yet reached my account. The response I received was dismissive and unprofessional in tone.

I understand refunds can take time to process. However, the manner in which this was handled — both during the order and afterward — reinforces my concerns about customer service and communication.

Awesome company, delivered on time and well packaged

Amazing service as always! Top supplier ⭐️⭐️⭐️⭐️⭐️

MY EYES 👁️👁️🔥🔥, amazing quality and price would recommend this seller to anyone just an amazing experience overall

Incredibly helpful and polite and overall great service. Will definitely be buying from again!

Sorry no offence
But this is the only time I have got bad experience in buying Pokémon cards ever.
I bought a Chinese pokemon box from this shop and we were using wtsapp as a mean of communication. I was not warned that I could not use wtsapp number instead of email.
My order had not been shipped for over a week time as they promised in the shipping policy and I enquired via wtsapp.
They didn’t reply at first, when I asked them again they blamed the customer for not using email to chase them for the dispatch.
This was my first time buying from them and I would not known if this is a scam because I got no reply since 3 days ago.
I don’t blame the item to be out of stock even though I asked for confirmation of availability before payment. I just felt bad as a customer for not getting my item after a week of waiting and at the same time being blamed for not sending email for enquiry.

If the wtsapp is not in use for your business, why would be the number on your official web and why you were responding before?
Isn’t it ridiculous ?

Love PokePals, the owner is always happy to help, and their prices are great.

Good and quick experience.

Another great delivery, perfectly on time for release day and brilliant packaged. PokePals is the go to!

Pokepals is awesome! Always happy to help and brilliant service! Been with them for several months now and everything has been 100%. It's a pleasure trading with them 😊

Fantastic communication and prices. Definitely looks after the community!

I'll be back again and again!

Time after time, PokePals offer great prices to match their great customer service. My go to TCG shop!

excellent customer service
quick postage
items as described

I have made a few orders from this store now and the service has been second to none! Everything has been packaged well and arrived quickly.

The little thank you cards received were also a lovely touch.

I would absolutely recommend this store to anyone ⭐️⭐️⭐️⭐️⭐️

2 stars for actually delivering the ETBs although packaging was just a box and a piece of cardboard on top, luckily we were opening them anyway so didn't matter too much.

However we waited 10 days for a Chinese 151 box which never came even though we were told it would be sent 24 hours tracked on Sunday. By Thursday I had to raise a dispute through PayPal which got an immediate response which stated it would be upheld but any future orders would be cancelled... LOL won't be a problem I assure you.

A side note, we ordered because a reputable insta account shared their page, however just before doing so the prices were all upped on the site - not a great experience at all, would avoid.

Edit - seeing as I can't post a reply to you - what was your email that you sent on the Sunday? Was it that you'd send the item 24 hour tracked the following day? And did you then do that? Lol no. Also I sent that email late at night due to my own time constraints, you were not obliged to reply 11 minutes later but what a hero you are. But please tell me how not being satisfied with an item not being sent out is irrational?
Regarding pricing - you had them up for £55 and when Pokemon uk shared your page you put them up to £60 and he removed your link from his page.

Pokepals have not only excelled in being great at assuring friendly prices and timely deliveries, they have always provided the best customer care, deals and services I’ve ever had in the community. I’ve been fortunate enough to have bought from them time and time again, and I will continue to do so !! I cannot recommend enough 🫶🏼