Pocokids Bewertungen 

Want to return the items I ordered (and on the website it says they do accept returns and will provide refunds) but customer service are refusing to provide a returns label and keep giving excuses

Terrible customer service. No where on the website to start your return and emailing them is a nightmare. Won’t provide the link to start a return and finally did and it’s an invalid spam link.

Excellent quality and excellent customer service! I'm impressed!

Being able to flip it for a different look is amazing. And it's so comfortable, my son loves wearing it.

The breathability of these sandals is fantastic. My daughter's feet stay cool and comfortable all day.

Comprei um par para cada um dos meus filhos e os dois adoraram. Perfeito para aventuras de verão.

These are the lightest winter shoes we've ever bought. Simply amazing!

These are so cute and functional. Perfect for the winter season.

My daughter is 18 months and these sandals are so bendy and comfortable for her to run around and play in. Super easy to get on and off too. I'm very happy with my purchase and will purchase another pair. I followed cm measurements rather than age recommendation and was glad I did because she needed the size down. I will definitely buy in the next size too.

They are wide, supple, and simple to put on. She walks on them like clouds because my baby adores them. When purchasing my daughter's first pair of shoes, I couldn't have made a better decision because of the incredible material. I sincerely appreciate everything you do.

My infant refuses to take off her boots! She wears them around the house all day because she adores them.

Absolutely thrilled with my purchase! Back in February, when my toddler took those first independent steps, I needed something simple yet snug for the tail end of winter and the onset of spring. The support team was incredibly helpful, advising me to go for the 6-12 size for my 15-month-old, whose feet measured 11.5 centimeters – a size I wasn't entirely sure about. Now, my little one confidently toddles around in their shoes with just the right amount of room to wiggle, but not too much. When it's time to size up, I'll certainly be returning for more.

I appreciate that this shoe prioritizes the "health" of my child's feet. He can walk easily as if he were barefoot because to his extremely flexible and thin sole. Because of his spacious toe box, he is quite easy to climb on. I suggest going down a size; my 16-months-old son can comfortably wear a size 6-12 months.

I really like shoes, from the first steps of my child we take only these shoes, and I like the service. They always answer questions and solve any problems.

So happy to find healthy footwear for my child that is reasonably priced and stylish! My order came quickly and the product exceeded my expectations.

The shoes were lovely but they were too small for my daughter.

Then the admin started. Their website talks about easy returns so parents can try with no worries. The returns process isn’t easy, requires using the online chat and they offer all sorts of deals under the sun to try and avoid actually just returning and getting money back.

I have returned them. Had an email from what looks like a Chinese email address given the script (sorry, maybe a different country with logographs/symbolic alphabet!) saying they’ve received and it’s in their warehouse. 10 days on and I’ve heard nothing more and no refund yet.

Great quality, great design, great price! The first boots for my daughter are from Pocokids and she loves it. We can’t be happier with the quality. We live in Sweden and this are the only boots that are warm enough. I will not change them and i will make sure she always has one pair for the winter!

So happy to find affordable wide toddler shoes. The quality is about what you'd expect for the price (in the single style that I bought).
I found the sizing ran large even though I traced my toddler's foot and ordered according to the chart. Can't say anything about longevity because we're still waiting to grow into the two sizes we bought!

What an amazing customer service. A huge shoutout to their team.
I lived in Singapore and I reached out to their team when I received the order. It was so beautiful with great quality. Just that, I ordered one size smaller for my son.
Within few hours they resolve my exchange procedure. Can’t Imagine the exchange procedure was so smooth and efficient. Bang! I got my new tracking order.
Anyway my son love the quality and he walks better in their summer sandal. Definitely will recommend to another gorgeous mama to try for your Bub.. you won’t regret!!!

The product was okay but very disappointed when I messaged the customer helpline about a return. Even though I bought them from the company in leistershire they have to be returned to Canada, so with the postage being pricey it wasn't worth sending them back. :(