Pocket Door Superstore Bewertungen 

156
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Very unprofessional company that is selling defective parts that have been proven to be a safety hazard. We attempted to work with their team to find a solution and they responded with a full demand l... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very helpful purchase assistance from Ryan in California & Victoria in Florida. Eclisse Classic Double Pocket Door Frame Kit with all available options arrived in 5 days as promised; boxes arrived be... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great Pocket door system, the only suggestion, pre-bend the closing jamb brackets before screwing them into the jamb and attaching to the rough opening. Bending in place lifts the wood jamb off of th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This a great experience. I was unsure of the site at first because I’ve never heard of pocketdoor super store but there delivery was super fast ariiving in a few days to meet bathroom construction sch... Mehr ansehen

Unternehmensdetails

  1. Türengeschäft
  2. Türenhersteller

Vom Unternehmen geschrieben

Pocket Door Superstore specialise in Eclisse & Cavity Slider pocket doors which are ideal to maximize small spaces, without taking up floor or wall space.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

156 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,5

Alle Bewertungen

(156)

22 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Very unprofessional company that sells unsafe equipment.

Very unprofessional company that is selling defective parts that have been proven to be a safety hazard. We attempted to work with their team to find a solution and they responded with a full demand list and they attempted to force us to abide by it with paying for it out of our pockets as a delaying attempt. Highly suggest finding a different company for your needs. Very disappointing company experience.

2. Mai 2026
Bewertung ohne vorherige Einladung
Pocket Door Superstore-Logo

Antwort von Pocket Door Superstore

We’re sorry this customer experienced difficulty with the installed door and we take any safety concern seriously.

The contractor’s report referred to in this review was received after the customer explained that it had remained unsent in his drafts. We reviewed it the same day, authorised a full refund of $2,664.48, removed any requirement for further testing, and offered to arrange and pay for return freight.

The manufacturer has requested the complete system back so it can inspect it and establish the cause. The only outstanding requirement is that the refunded goods are retained and made available for collection.

It is not accurate to say the product has been “proven” defective. The report represents the installing contractor’s opinion, while the manufacturer has not yet had the opportunity to inspect the system. We remain ready to arrange collection and complete the refund.

Bewertet mit 5 von 5 Sternen

Quality

As a GC , I've worked with many different pocket door manufacturers over the years. I prefer to stay with this company because their products are made with solid, high-quality materials, and the installation is straightforward and reliable. In my experience, they consistently provide the best combination of durability, quality, and ease of installation.

23. Mai 2026
Bewertet mit 5 von 5 Sternen

They Actually Compete on Price—and Back It Up with Service

I had an excellent experience with Pocket Door Superstore and would highly recommend them.

What really stood out right away is that their Price Match Guarantee is not just marketing—they actually mean it. I brought them a competing quote, and their team (including Ben) responded quickly, worked through the details, and came back with a better overall deal that made it an easy decision to switch my order over.

Their inventory is another huge advantage. Other suppliers I spoke with either didn’t carry all the components I needed or were facing backorders. Pocket Door Superstore had everything in stock and ready to go, which saved me from having to piece together parts from multiple vendors.

I was also on a very tight timeline over the weekend and needed a pricing response in time to cancel another order before it was processed Monday morning. They didn’t disappear after business hours—the team responded promptly and got me what I needed in time to make the switch. That level of responsiveness made a real difference.

What impressed me just as much was the follow-through. After the order, their team reached out to make sure everything arrived as expected and that I was satisfied. That level of attention is rare.

Overall, this is a company that is responsive, well-stocked, and genuinely committed to earning your business. If you’re comparing suppliers, it’s absolutely worth reaching out—they’ll compete on price and back it up with service.

4. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was pleasantly surprised

I was pleasantly surprised. You can actually get someone on the phone. Stevie was easy, pleasant and knowledgeable. I had to return some items (because I had ordered the wrong ones). There was absolutely no problem. I would (and will) order from them again. Pricing was competitive, and the service was great. Everyone I spoke with was very nice, helpful and responsive, with a "that's not a problem" and a real "can do attitude". Excellent follow up and follow through. Like I said - It was a surprisingly pleasant experience.

6. Januar 2026
Bewertung ohne vorherige Einladung
Pocket Door Superstore-Logo

Antwort von Pocket Door Superstore

Hi David,

Thanks very much for your review, very glad to hear that it was a pleasant experience for you & that the team was helpful during the process.

Kind Regards,

Charlie

Bewertet mit 5 von 5 Sternen

Excellent Service and Product

We purchased four pocket door Cavity Sliders for our new home. They were easy to install and made of quality. The install is not complete as the doors have not arrived.
Any questions we had were answered knowledgebly and courteously. We would highly recommend Pocket Door Superstore.

26. November 2025
Pocket Door Superstore-Logo

Antwort von Pocket Door Superstore

Hi Mary,

Thanks so much for your review, it's very much appreciated. Great to hear that the team was able to help you with any questions you had.

Kind Regards,

Charlie

Bewertet mit 5 von 5 Sternen

Found exactly what I needed and had it within a week!

Extremely helpful and communicative. I ordered a jamb that was not in stock -- Paul reached out to offer solutions and ended up shipping stain grade instead at my option.

All items were sent with tracking information, leaving the warehouse 3-5 days after order. It was a little unclear with tracking coming from a different name (presumably the warehouse) but I used my common sense and put two and two together :)

I was so thankful that Pocket Door Superstore had a 28" x 90" slider, which is EXACTLY what I was looking for in my kid's bathroom remodel and it fit perfectly. I could not be happier with the delivery and products.

28. Oktober 2025
Pocket Door Superstore-Logo

Antwort von Pocket Door Superstore

Hi Kristen,

Thanks so much for your review, so glad to hear you were happy with Paul's communication with you on this & that you're happy with the kit you installed! Thank you for the feedback regarding the tracking information.

Kind Regards,

Charlie

Bewertet mit 5 von 5 Sternen

Pragmatic and helpful customer service!

I made a mistake in my order and Paul was extremely helpful in guiding me through the process of ordering the additional parts I needed to convert my installation from soft-close only, to soft-open/soft-close. Very happy with the finished product!

20. Oktober 2025
Pocket Door Superstore-Logo

Antwort von Pocket Door Superstore

Hi Adam,

Thanks so much for your review & glad to hear that Paul was helpful in helping you make that change to your kit.

Kind Regards,

Charlie

Bewertet mit 2 von 5 Sternen

Missing parts

I didn’t get the back vertical piece in one of the kits. I instead received two front vertical pieces. I have called and left a message and have not heard back.

17. Oktober 2025
Pocket Door Superstore-Logo

Antwort von Pocket Door Superstore

Hello Tyler,

I’ve looked into this and can see that you responded to our text message about this issue roughly 12 hours before leaving your review, and also spoke with one of our team members around 3 hours prior — who confirmed that a replacement part is already being arranged for you.

Could you please clarify where you left the message you mentioned? Our phone system logs don’t show any missed messages from your number, so we’d really like to understand where the mix-up occurred.

We’re already resolving the missing part for you, and we’ll update you as soon as it ships.

Many thanks,

Ben

Bewertet mit 5 von 5 Sternen

First time ordering from them

First time ordering from them. Excellent customer service and communication. I had questions prior to order and they spent a great amount of time making sure they were all answered. This company will be my go to for all my door items going forward.

26. September 2025
Bewertet mit 5 von 5 Sternen

Not Pocket Door’s issue

Not Pocket Door’s issue, but the latch and handle I chose did not come with clear directions, so I called. They converted the measurements and decrypted the diagram for me to understand with patience and kindness. Expeditious delivery too. I will order again from them.

2. September 2025

So funktioniert Trustpilot

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