Brought a 14ft trampoline for the kids, they love it until the Top rim stabiliser rod snapped..sent a quick pic on the back of my original order number on Sunday….response this Monday morning, part ha... Mehr ansehen
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Das sagen Bewerter
Extremely poor quality - do not buy anything from Plum. Missing parts, damaged box, all wooden beams were split a significant amount, clinging frame moved around a lot and constantly squeaks. Plum ref... Mehr ansehen
Unternehmen hat geantwortet
Ordered a 10' trampoline. Whilst no probs with the quality or assembly of the item, I'd just like to say that nowhere is it clear that, surprisingly, this item isn't classed as "large" and therefore o... Mehr ansehen
Unternehmen hat geantwortet
I ordered the wrong size in ground trampoline for my special needs son and recieved great customer service from Kaya using plums online support service. The 10ft one was returned and an 8ft dispatched... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Plum Play UK
Vom Unternehmen geschrieben
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Kontaktinformationen
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Vereinigtes Königreich
- plumplay.co.uk
3,5
Akzeptabel
3361 Bewertungen
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Hat 90 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
The triple swing squeaks extremely…
The triple swing squeaks extremely loudly due to the top beam flexing in the metal brackets. Not suitable for a 7 year old child, probably fine for babies and toddlers.
Customer service is poor and just looks to fob you off with every issue. It is just the carabiners that squeak but it was not. And they can’t swap the items you buy with the swing to hang on it for safety reasons (but you can buy new ones and use them fine).
If you have lots of space and no neighbours to annoy then fine, and I think those with climbing frames will be sturdier, but the triple swing is not suitable for people with close neighbours and anyone heavier than a toddler.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Beth,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the noise and movement of the swing set. We appreciate how this would be frustrating, particularly if it is causing disturbance and not meeting your expectations for your child.
If the movement is excessive, take the two top bolts out of the brackets at either side of the top beam; do not take the bolts out of the legs. Push both A-frame legs inwards as much as possible to tighten up the frame. Then replace the top bolts through the brackets into the top beam. This will reduce the movement and creaking of the frame, however there should always be slight movement in the frame due to the expansion and contraction of the wood.
As also advised, the swing set is placed in raised flower beds. This does invalidate your warranty and we would recommend following the advisory section in the instruction manual, as well as anchoring or concreting the frame into the ground to help prevent movement and reduce creaking.
We understand your concerns regarding suitability and safety. All of our products are designed and tested in line with relevant safety standards, and we provide clear guidance on installation and ongoing maintenance to ensure safe use.
Kind Regards,
Plum Play review team
Awful
Awful. Ordered the glide next swing for my twins birthday, opened it to find it had missing parts. No phone number to call so finally received an email after 4 days which asked what was missing but now no reply again after another 6 days with multiple emails sent and social media contacted. Customer service is terrible and the products aren’t cheap, customer service should be excellent at those prices. This could have been a very simple resolution of just sending out the missing parts but instead my twins still don’t have their present after their birthday has passed and I’m out pocket with no swing. I hate leaving reviews like this but there is literally no other way to get a response so it seems. Looks like many other customers have had the same experience recently.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Beverley,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and completely understand your frustration, particularly as this was intended for your twins’ birthday. Receiving missing parts and then experiencing delays in communication is understandably very disappointing, and we sincerely apologise for the inconvenience this has caused.
We are glad to see this has now been resolved, and we hope your twins had a lovely birthday despite the initial issues.
If you need anything further, please do not hesitate to contact us with your order details and we will be happy to help.
Kind Regards,
Plum Play review team
UPDATE
UPDATE : Following further escalation regarding the delivery costs and my original review, Plum Play have now refunded the full amount paid, including the original delivery charge.
Whilst I appreciate that the matter has now finally been resolved financially, it unfortunately does not change the fact that the overall experience was extremely stressful, time-consuming and disappointing. The full refund only came after repeated chasing and public reviews/social media escalation, rather than through proactive customer service.
We are still left with the burden of dismantling and disposing of a large climbing frame ourselves, alongside sourcing a completely different replacement at today’s significantly higher prices. Most upsetting of all, our daughter absolutely loved this climbing frame and will now not have a replacement in place for her birthday.
We appreciate Plum Play eventually resolved the refund aspect of the matter, however we still feel the overall handling of the situation fell far below what we would have expected from a company selling large children’s play equipment.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Katie,
Thank you for taking the time to share your update and feedback.
We are glad to see that we were able to resolve this for you and that a full refund, including the original delivery charge, has now been processed. We appreciate your patience while this matter was being reviewed and escalated.
Replacement parts were initially offered as part of the resolution; however, we do understand your concerns and why this may not have felt like the right option for your situation at the time. As the item had already been built and had been in use for almost a year, we did not require a collection, which is standard practice in these circumstances.
That said, we are very sorry to hear that the overall experience was stressful and disappointing for you and your family. We understand how upsetting this must have been, particularly given how much your daughter enjoyed the climbing frame.
Your feedback has been noted and shared with the relevant teams as we continue to review and improve our processes.
Kind Regards,
Plum Play review team
Definitely GLUM PLAY!
Back again!
Still no progress after a broken promise to resolve my issue and multiple ignored emails since.
Forced to move to trying to revoke credit card payment now as I have no faith in this being resolved.
If you dare to buy off of these people , pay on a credit card so you have some protection.
I will keep writing my story here.
GLUM PLAY indeed...
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Jac,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your continued frustration and that you feel your issue has not been progressed or communicated effectively. This is not the experience we want any of our customers to have, and we completely understand your disappointment.
We also appreciate how concerning it must feel when you believe a resolution has been delayed and that you have had to consider alternative steps. This is understandably frustrating, particularly when you are expecting clear updates and a timely resolution.
We would like to assure you that your case is important to us. If there has been any breakdown in communication or delay in response, we sincerely apologise for this.
We are glad to see that this has now been resolved. While we recognise that the experience leading up to this was not ideal, we hope the outcome has addressed your concerns.
If you would still like any further assistance, please contact us directly with your order details and we will be happy to help.
Kind Regards,
Plum Play review team
ordered playhouse with swings and…
ordered playhouse with swings and slide. Largebox came damaged and the wood all damaged. no way to contact them to sort the problem out. raised a ticket, sent pictures online but no reply! Will be visiting the place tomorrow to ask for a refund as its for my sons birthday on sat which will be no good!
18. Mai 2026
Bewertung ohne vorherige Einladung
Extremely disappointing experience
Extremely disappointing experience. Ordered a large outdoor play set (nearly £400) which arrived late, incomplete and with multiple damaged/open boxes. Some of the timber was split and parts were exposed due to torn packaging. Communication has been very poor throughout and I repeatedly had to chase for updates myself.
The order arrived in so many separate boxes that I’ve been left storing large damaged packages whilst still unable to assemble anything because one of the main packs is missing.
I’ve now requested collection and a full refund as I no longer have confidence in either the product quality or customer service. For such an expensive purchase, this experience has been unacceptable.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Olivia,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and completely understand your disappointment. Receiving a large outdoor play set that arrived late, with damaged packaging and concerns about missing components, is not the standard we aim to provide. We also appreciate how frustrating it must have been to repeatedly chase updates and still not feel fully informed throughout the process.
While we appreciate your concern, multiple deliveries is completely normal for larger orders as items are often dispatched from different locations and can arrive in separate consignments. That said, we do understand how this can be frustrating when you are expecting everything at once.
We would like to sincerely apologise for the condition in which the items arrived and for the communication delays you experienced. We recognise how difficult it is when you are left unable to assemble a product due to missing or delayed components, especially after making a significant purchase.
We can see that this matter has now been resolved, and we are glad to see this outcome. Your feedback regarding both product handling and communication has been shared with the relevant teams so we can review and improve our processes moving forward.
Thank you again for bringing this to our attention, and we are sorry that your experience has fallen short of expectations.
Kind Regards,
Plum Play review team
Spare part return
I accidentally ordered the wrong spare part for my trampoline. I received great customer service when I arranged to return the part for a refund. Everything was done very promptly.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Paul,
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with our customer service team and that we were able to assist you promptly with returning the spare part and processing your refund. We understand that ordering the wrong item can be frustrating, so we’re pleased our team could make the process of resolving this as smooth as possible for you.
We really appreciate your kind feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Awful communication
I ordered a replacement slide following the guidance on their website for what size to order for my woodland set (also from them) after the slide blew off in a storm. When the slide arrived it turned out that it actually wasn't the right size for the playset. While waiting for the delivery I had no tracking information available and couldn't get a reply beyond AI generated emails asking me to use my tracking info (which they never provided).
I have now had the slide, which doesn't fit, for over a week and finding it impossible to get anyone to process the return for me. I will never order from the company again because while the products are good, the communication / customer service is appalling.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Erinn,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and completely understand your frustration.
We can see that your enquiry has now been resolved and dealt with. However, we recognise that this does not change the frustration caused by the delays in communication and the inconvenience of receiving a replacement item that was not suitable for your playset.
We appreciate your feedback regarding both our communication and support processes, and this has been shared with the relevant teams as we continue to improve the customer experience.
Thank you for bringing this matter to our attention, and we hope that despite this experience, we were ultimately able to reach a satisfactory resolution for you.
Kind Regards,
Plum Play review team
Guarantee Registration
Couldn't have been easier to register our product.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the product registration process quick and easy. We aim to make every part of the customer experience as straightforward as possible, so it's great to know that the registration process met your expectations.
We appreciate your feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Really helpful and resolved our issue…
Really helpful and resolved our issue and enabled me to make purchase successfully.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Suzanne,
Thank you for taking the time to leave us a review.
We are delighted to hear that our team was able to help resolve your issue and assist you in completing your purchase successfully. Providing helpful support and making the purchasing process as smooth as possible for our customers is always our goal.
We really appreciate your kind feedback and thank you for choosing Plum Play. We hope you enjoy your purchase!
Kind Regards
Plum Play review team
Very prompt reply and immediately…
Very prompt reply and immediately sorted the problem.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Jill,
Thank you for your wonderful review.
We are delighted to hear that your issue was resolved quickly and that you received a prompt response from our team. Providing efficient and effective support is something we strive for, so it's great to know we were able to help.
We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Rapid response, helpful answer
Rapid response, helpful answer. Friendly and polite.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Marie,
Thank you for taking the time to leave us a review.
We are delighted to hear that you received a rapid response and found our team helpful, friendly, and polite. Providing excellent customer service is very important to us, so it is wonderful to know that your experience reflected this.
We really appreciate your kind feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Antwort von Plum Play UK
Good Afternoon Des,
Thank you for your review.
We are delighted to hear that you had an excellent experience with our customer service team. We are committed to providing the best possible support to our customers, so it is always rewarding to receive such positive feedback.
We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Nest swing and climbing frame
Easy to order , good delivery , quality products . Very happy with service
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Averil,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the ordering process easy, that your delivery went smoothly, and that you are happy with the quality of your product. Providing a great experience from purchase through to delivery is something we work hard to achieve, so it's wonderful to receive such positive feedback.
Thank you for choosing us, and we hope you enjoy your product for many years to come.
Kind Regards,
Plum Play review team
Plum Play never disappoint and their…
Plum Play never disappoint and their customer service is outstanding. Always helpful, supportive and have resolved my queries and issues. I 100% recommend them.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Jennie,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you have had positive experiences with both our products and our customer service team. Providing helpful, supportive assistance and resolving any queries as quickly as possible is something we take great pride in, so it is fantastic to know this has been reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
Thank you for choosing Plum Play, and we hope you continue to enjoy your products for many years to come.
Kind Regards,
Plum Play review team
My delivery came in 2 parts 5 days…
My delivery came in 2 parts 5 days apart and I was still missing something. No reply to emails but finally responded when I messaged on Facebook
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it must have been to believe that items were missing from your order and to feel that you were unable to get a timely response.
While we appreciate that this may not have been made clear, part deliveries are completely normal for larger orders, as items are often dispatched in multiple packages and can arrive on different days depending on the courier's routing and handling. We understand, however, that this can be concerning if you are expecting everything to arrive together.
After reviewing our records, we were unable to locate your original request and therefore reached out to ask for further information so that we could investigate the matter properly. Unfortunately, we have not yet received the details required to identify your case.
If you still require assistance, please reach out to us with your order information and we would be more than happy to help. Our team will gladly review the situation and work towards a resolution as quickly as possible.
We apologise for any inconvenience caused and appreciate you bringing your concerns to our attention.
Kind Regards,
Plum Play review team
Missing parts and no customer support
Ordered the discovery treehouse and readhed out regarding crucial pieces missing (all vertical poles). Took a week to get any response which based just acknowledged the complaint and said they would look into it. No response since (4 days ago), no update. This was my sons birthday present and I've since had to go and buy him a different present and all of the parts of this are sitring useless jn my shed and nearly £500 down the drain. Absolutely terrible service and very stressful. AVOID!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Nikita,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.
We completely understand how disappointing and stressful it must have been to discover that key components appeared to be missing from your Discovery Treehouse, especially when it was intended as a birthday present for your son. We also appreciate how frustrating it would have been to wait for a response and then receive no further update while you were trying to resolve the issue.
While we are glad to see that your order has now been delivered in full, we recognise that this does not change the frustration and inconvenience caused by the uncertainty surrounding the missing components and the delays in our communication.
Thank you again for bringing this matter to our attention, and we hope that your family is now able to enjoy the Discovery Treehouse as intended.
Kind Regards,
Plum Play review team
I have been sent no tracking info yet…
I have been sent no tracking info yet the account says item due today - is that due to me?
They have removed the ability to phone and talk to them. They have a useless AI agent on the website so you don’t get any help and if you email they take 48 hours to reply. I never ever would have ordered from them if I knew they were impossible in providing any level of support
Awful
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the lack of tracking information and the difficulty you experienced when trying to contact our support team. We understand how important it is to have clear delivery updates and timely assistance, particularly when you are waiting for an order to arrive.
While we are glad to see that your order arrived in full, we appreciate that the experience leading up to the delivery did not meet your expectations. We also recognise your concerns regarding our support channels and response times, and we are continually reviewing these areas to improve the service we provide to our customers.
Your feedback is valuable to us, and we will ensure it is shared with the relevant teams.
Kind Regards,
Plum Play review team
Just awful. Avoid
We bought a climbing frame that we can’t assemble because the pieces don’t fit. It was for a birthday present so naturally we were frustrated.
There’s no phone number, so we emailed. It took six days to receive a reply which wasn’t helpful, when we replied to this email, it took a further five days before we were fobbed off with a ‘referring to our technical team’ email that has been followed by yet more radio silence.
Have tried other avenues to contact the team but have had no luck.
Poor product. Terrible customer service. Avoid like the plague.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Good Afternoon,
Thank you for taking the time to share your feedback. We are very sorry to hear about the frustration and disappointment you experienced.
We completely understand how upsetting it must have been to receive a climbing frame intended as a birthday gift and then encounter issues during assembly. We also appreciate how frustrating the delays in our communication would have been while you were waiting for a resolution.
We are pleased to see that this matter has now been resolved. However, we recognise that the process took longer than it should have. Unfortunately, this was an issue that we had not previously encountered with this particular item, which meant additional investigation was required with our technical team before we could provide an accurate solution. While this explains the delay, we appreciate that it does not lessen the inconvenience caused.
We sincerely apologise for the length of time it took to resolve your case and for the frustration this caused. Your feedback is valuable and will help us review both our response times and escalation processes to ensure a better experience for future customers.
Thank you for your patience, and we hope that despite this experience, you and your family are now able to enjoy the climbing frame.
Kind Regards,
Plum Play review team
Bought a swing set
Bought a swing set, great quality
Had an issue with the slide almost a year later , fantastic experience with customer service who sent out a new slide attachment the following day with next day delivery
Will not hesitate to buy from again!!
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Kirsty,
We’re delighted to hear that you’re happy with the quality of your swing set and that our customer service team were able to quickly resolve the issue with your slide attachment.
It’s fantastic to know that your replacement arrived promptly and that your experience has given you the confidence to shop with us again in the future.
Thank you again for choosing Plum Play and for taking the time to share your feedback!
Kind Regards
Plum Play review team
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