Pinlighting Bewertungen 8

Antwort von Pinlighting

Vor 7 Tagen

Hi there,

I am genuinely sorry to see your review and to hear about the frustration regarding your order. I completely understand how concerning it feels when you're expecting something for your home and it hasn't arrived.

I want to clarify that we are a legitimate business with a dedicated team, and we absolutely do not engage in "drop shipping" or ghosting our customers. We take full responsibility for every order placed with us. Sometimes, international logistics or customs can cause unexpected delays, but we are always here to resolve them.

Could you please provide your Order Number?

I would like to personally look into your shipment status right away. Once I have your details, I will track down exactly where your lights are and provide you with a concrete solution—whether that’s an immediate status update, a replacement, or a full refund if something has gone wrong.

We value your trust and want to make this right. I’ll be waiting for your reply.

Best regards,

Martin
Customer Service Manager
Pinlighting.com

Antwort von Pinlighting

12. Feb. 2026

Thank you for your message. I understand your concern, and I would like to clarify this matter for you.

Our products are manufactured in compliance with CSA certification standards. The fixture you purchased is safe for normal installation and use when installed according to standard electrical guidelines.

If there is a specific concern raised by your electrician or inspector, could you please share more details or any documentation they provided? This will allow us to review the situation carefully and respond more precisely.

We stand behind the safety and usability of our products and are happy to assist you in resolving any misunderstanding.

I look forward to your reply.

Warm regards,
Martin
Customer Service Manager
Pinlighting
info@pinlighting.com

Antwort von Pinlighting

18. Dez. 2025

Dear Customer,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we aim to provide.

At this time, we’re unable to locate your order based on the information in your review. Could you please contact us directly and provide your order number so we can carefully review your case and assist you properly?

We’d like to clarify that, in many cases, lighting fixtures cannot be fully evaluated for appearance or function until installation is completed. That said, we do not ask customers to forfeit return rights by installing a product. When we request photos or installation confirmation, it is solely to determine whether an issue is related to installation, bulb type, or a specific component.

If any individual part is bent, scratched, or damaged, we are always happy to send replacement components at no cost rather than causing unnecessary delays or inconvenience.

Once we receive your order details, our management team will personally review the situation and work toward a fair and prompt resolution.

We value every customer’s feedback and would welcome the opportunity to make this right.

Sincerely,
Pinlighting Customer Care Team

Antwort von Pinlighting

27. Nov. 2025

Dear Angie Almeida,

Thank you for contacting us.

We were unable to locate your order in our system. Could you please send your order number to info@pinlighting.com
so we can look into this further and provide the appropriate solution? We truly want to assist you as quickly as possible.

If you have any other questions or need any assistance, please feel free to reach out to us.

Sincerely,
Daisy
Pinlighting Service Team

Antwort von Pinlighting

26. Feb. 2025

Hi Emily DeGrasse,

Thank you for reaching out. We're truly sorry to hear about your experience. Can you please provide us with your order number so we can look into this matter further? We currently don’t have any record of your order, and we want to resolve this for you as quickly as possible.

If you could also share more details about the issue you encountered, it will help us address your concerns more effectively.

Best regards,
Miya
Pinlighting Team

Antwort von Pinlighting

8. Apr. 2024

Thank you for sharing your feedback with us! We're sorry to hear that the size of our product was smaller than anticipated and that assembling it took some time due to the numerous small pieces. We understand the importance of providing accurate product descriptions and clear assembly instructions, and we apologize for any inconvenience this may have caused.

We're delighted to hear that despite these challenges, the beauty of our product truly shone through once it was assembled. Your satisfaction with the end result is incredibly important to us, and we're grateful for your patience and understanding throughout the process.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy the beauty and ambiance provided by your Pinlighting fixture. Thank you for choosing us!

Antwort von Pinlighting

30. März 2024

Thank you for sharing your feedback with us! We're delighted to hear that you found the assembly instructions clear and that installing our product was a straightforward process for you. It's fantastic to know that the end result is a simple, clean, and elegantly designed addition to your space.

At Pinlighting, we strive to provide not only high-quality products but also a seamless experience from assembly to installation. Your satisfaction is our priority, and we're thrilled that our efforts have made a positive impact on your space.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and hope you continue to enjoy the beauty and simplicity of your Pinlighting addition.