Pingo.com Bewertungen 

Found them online and read the first 3 reviews on google...open an account that was under review for hours and then decided to call. Slow response on Cu. Service, granted, not the only ones with problems.

On the meantime decided to look more into the reviews. Fourth one brought me here and I realized I was in for problems. I wish I read these reviews first.
They actually activated my account when asked about it and charged my cc. Because of the delay, I learned of the monthly fee and other problems and asked about it. Then asked to cancel the account. They hung up on me.

Called back and since I always ask them to repeat their names and write it down, got the same guy. He told me I hung up on him, even though I called back and waited more than 5 minutes to speak with someone.
Promised a credit within 3-5 days....I'll wait and will update post.

Me and my friend created accounts with them yesterday. I made the payment through paypal (i am a verified paypal user for more than 10 years) and my friend used credit card. But until now, it says 'Sign-up Under Review'. Yesterday I tried calling their customer support, and the guy hung up on me. Don't know what is going on, and what to expect.. :/

I will update my review in a couple of days.. and within that time, if I get to use their service, I will write my review on that as well.

I rarely write reviews, and part of the reason I am writing one for Pingo is that I am absolutely surprised by the bad reviews here. It just does not make sense to me. So, anyways, here is my Pingo story:
I am in US since 2004 with close ties to India. Between 2004 and 2006, I must have tried at least 20 different calling cards and services for my calling needs to India. In 2006, I needed to call a European country where my fiancee moved at that time. Since my calling service from Reliance did not provide calling to countries other than India, I googled for calling cards and that's how I was introduced to Pingo. Long distance relations are difficult and I must say that cheap, and more importantly, absolutely reliable and convenient calling via Pingo did play a role in our relation. We got married and now are both in US and in the past 4 years we have used Pingo for all our international calling needs and we are absolutely satisfied by it. Thanks Pingo!

I have been having worse connection ever using there service. I had bad connection on each call I made and I keep getting disconnected after talking for a minute or two or three and asked to enter phone number again and again. It's pretty annoying, frustrating and on top of that I'm paying for that. It's ludicrous, absurdity, incongruity to pay for horrible service like theres. I should receive full refund and a letter of apology. I just discovered a $.98 charge for monthly maint. ! I was never told that I'll be charged "MONTHLY FEES"! They are THUGS.

I've been living in the US for 8 years now and used to try different phone cards, but Pingo is the best. Very convenient and reliable. I love how I can manage my account online. Pingo is easy to use, and the rates are great too.

Customer service is not bad....it is simply non existent! I think this is probably a website service being managed by 2-3 people. Connection is many times very difficult and on others the system does not recognize your account.

Additionally, they have fallen they to the "Greed Factor". When I staarted, there was no "Maintenance fee". Now the charge an monthly outrageous fee which erases any savings they offer. There is of course NO justification for this fee....they just want to have your money. My $5.00 deposited was depleted to $0.00 however I didn't make not one call. PINGO is an understaffed, unethical company which should be avoided at all costs. The good news is that there is a great number of other ethical companies, with low cost international calling services

This is a company or a joke. They don't have a customer service or anything so you can talk to. \i am trying to log in to my account and it says wrong pin, and when i click on forgot pin, then tell me that I am not registered with them. And when i want to register, they say your account is already registered. JUST DON'T WASTE YOUR TIME ON PINGO. THEY MIGHT BE A BUNCH CYBER ROBERS JUST TO STEAL PEOPLE'S MONEY.

Pingo has always had some dicey service-- calls getting cut off, echoing on occasion, etc but I put up with it.

Then they put my account under "review" and won't let me recharge. The result? I can't call my family because I'm out of currency. Ridiculous

The most worst company on planet earth. Don't deal with them !!! They don't respond to emails. They charged my credit card, but no service. Be carefully, they have hidden taxes. They overcharged my credit card with $1 - $2. 100% I want my money back!!!

I have E-mailed this company everyday this week and have E-mailed every department i could find contact info. for. I called Ibasis and apparently they don't work in their office because every extension I tried went straight to voicemail. I "opened" my account on Sunday they said i would be able to make calls on Monday. I responded to the verification E-mail and everything. Monday came and went with no service so I sent a couple of E-mails. After the second E-mail my account was disabled! I Have sent 5 E-mails and called multiple times as of right now the only response i have gotten was to refer my complaint to another department. This is such a pain. The biggest problem I have is that my fiancee is in Peru and I spent all my money for this weeks call with Pingo. So now i haven't been able to talk to her all week. The worst part of all is i can look and see where I've been charged on my bank statement. They say it's fraud prevention but it seems like I was the one who was defrauded. All I want is to receive the service I have paid for is that too much to ask? What's the problem with this company it's like they don't really exist!

This is the worst calling card company i have every tried to use. I opened an account, tried to access it, was unable to because my account was under review. I contacted customer service and was told that once my account was "approved" i would receive an email. I never received an email, got charged $20 because i supposedly signed up for automatic recharge when i was not even able to access my account.
Stay away from this company.....

Well i am glad i am not the only one that had problems. I can' hardly call my Familie in Germany the conection is so bad and most of the time i have no ring tone or in the mittle of the confersation it hangs up on me. you are right customer service is bad . not much help . i have $ 15 left and then i am done.

This company is a joke! Enter your credit card information, but you will NOT be able to use the calling any time soon or more likely NOT AT ALL.
I am still waiting to use mine & have given up altogether.
Now I have to spend a bunch of time filing complaints to get back my own money. I will NEVER use this company & neither should you.

I know the reply from Pingo about this will be that since they do not have contact information associated with my account, they cannot address concerns online, but who would post their email & phone # here??

I found this site only after signing up with Pingo - if I had read these before, I would have never signed up.

Unfortunately my experience is exactly as per most of the people below. I signed up, got asked for verification info over email, replied immediately with the information requested. After that, I have not heard anything back and am not able to use the service! I have therefore asked them to cancel my account and to refund me - let's see how that goes...

WOW!!! I am mesmerized how this company is still in business. I had used pingo for a while until i was disgusted out of my minds and was forced to switch to another company (localphone). what a huge difference. the calls went through every single time, and it was crystal clear. and the rate was less than half of what I was paying for this crap (calling to bangladesh costs only 3.15 cents, and india only 1.5 cents). anyhow, pingo kept sending me promotional offers (literally begging for my money) to sign up for 5 dollars and i will get 5 dollars free. thinking pingo might have improved, i opted to sign up for it. BIG MISTAKE. I never had any calls go through to bangladesh. Even the landlines didnt work. If i got paid for all the time i wasted to get through, i would be a rich man today. anyways, pingo is a horrible company. I can not describe in words how bad this experience is. Please, here is my request to everyone: NO ONE...NOBODY DO ANY BUSINESS WITH PINGO EVER AGAIN.

It is funny how the customer support people rebut all the posts as if they are listening to the complaints. hey customer support, if u r really doing ur job, why did everyone rate this company 1 star??? why do they keep rating it 1 star. obviously u haven't done squat to change anything. Here is a suggestion, fire these customer care liars and hire some engineers. or just return everyone his or her money and declare bankruptcy because honestly, companies like these should not be allowed to practice business and rob money from people. and PLEASE dont send out BS promotions to people when ur phone lines dont even work.

I hope i was able to convince everyone how painfull pingo experience truly is.

I have been using Pingo for a couple of years and happy with the service until this week.

I live in Australia and am attempting to call numbers in the UK that I have called many times before and for 2 days have been unable to get through. I receive message "Invalid number. Error 5".
I was successful in calling the USA this week, so am confused about what the problem is.

I've sent an message to Pingo via their web site and no reply (somehow not surprised about that). So now I am stuck. This is unsatisfactory service and I'd like a resolution from Pingo so I can stay in contact with my family. Trying here in case it somehow gets me a solution!

I was never able to establish service with PINGO. After two days of emails and phone calls I was told my account was cancelled. That was news to me because my account was never active! The only email I ever received from either "customer service" or "verification" was in response to my demand to cancel my service. Their response: "your service has already been cancelled." Stay away from this joke of a company.

I have used IP phone services like Ringomax, SkySipTel, DreamVoiz & Ring Asia. On a connection of 512k. They are as good as land connections. This one is the most horrible i have ever encountered. Sometimes the soft phone doesn't even register. The call quality reminds me of those cards i used in the late 90s and early 2000s. Even that experience was on a dial-up connection.They would have been better on a broadband.
They say its the 'Last card i would ever need', i think its 'The first time is the last time'!! This company claims that it has a 95% retention rate..I think its a whole bunch of lies. This is the worst IP phone service i have ever used.

I opened my account in Feb 03 and paid $5, they sent me an verification email and I replied with all the needed info, got nothing back since then. And now i just find out someone disabled my account and i it says 'invalid account' every time i log in. Called customer service multiple times and no one answers. This is great! Everyone stays away!

I run a voip blog and I posted about their onebuck offer. My readers trust me and few of them registered for Pingo's services. It so appears that none of them could get their accounts activated. Moreover, one guy was charged $5 even though the coupon code onebuck was supposed to get them $4 off that is they should have been charged just $1.
Update: Pingo replied to this complaint and I am glad my users got their respective accounts back. However, when I contacted the user mitulchaudhari@yahoo.com I was told he was charged $5 and not $1 as the coupon code onebuck should have worked. Also, no referral bonus for me? I could care less about my bonus as long as my reader gets his $4 back.