Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Mehr ansehen
Unternehmen hat geantwortet
It all started well. However, in the last 4 months Pilltime has got the dates wrong on the pouches and has been unable to track a recent request - saying that they haven't received the request from my... Mehr ansehen
Unternehmen hat geantwortet
Quick dispatch once everything was approved. There was an e-mail requesting more information and that was dealt with very quickly - within a few hours. Great service.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Vom Unternehmen geschrieben
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Kontaktinformationen
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Vereinigtes Königreich
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Akzeptabel
24.058 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really easy company and quick delivery
Really easy company and quick delivery
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Hayley,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Would highly recommend
Very easy to order on line. Very competitive pricing for my first order. Delivery quick. Would definitely recommend PillTime.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hello Alison,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
Antwort von PillTime
Thank you Mrs,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Ordered was excepted delivered all in 4…
Ordered was excepted delivered all in 4 days easy would highly recommend recommend
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Thank you Lyn,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Antwort von PillTime
Hi Mr,
Thank you for your 4.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Very poor first experience
My first order for Mounjaro was a complete nightmare. The delivery arrived extremely late, and despite having CCTV evidence of the delivery situation, the company showed no interest in hearing about it.
In the end, we had to collect the delivery ourselves, even though we had already paid for the service.
To make matters worse, when we opened the box there were no needles included, meaning the Mounjaro couldn’t even be used.
Overall this was a very disappointing experience and a very poor level of service for a first order.
PILL TIME RESPONSE TO REQUEST
IN REPLY TO PILL TIME, THEY ALREADY HAVE EMAILS ON THE PROBLEM TO THE SAME PERSON WHO IS PLAYING FOR TIME REQUESTING INFORMATION, SO THIS BAD REVIEW DISAPPEARS.
ADVICE: DO NOT BUY FROM THIS COMPANY.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Dandy54*,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly as this was your first order with us.
We would really like to look into what has happened here in more detail. Unfortunately, we have been unable to locate your account with the information provided in the review, so we cannot currently investigate the order, delivery, or packaging issue.
We will attempt to contact you directly to obtain a few more details so that we can review this properly. Alternatively, please feel free to contact us at qualitymanager@pilltime.co.uk with your name, date of birth and order details so we can locate your account and investigate the matter fully.
We are also surprised by the comment regarding the needles. For Mounjaro orders, needles and antiseptic wipes are always included in a small box within the parcel. We would like to review this carefully with our dispensing and packing team to understand what may have happened in your case.
Thank you again for raising this. Once we identify your account, we will thoroughly investigate and ensure the appropriate action is taken.
Kind regards,
Karen Park
PillTime Team
Antwort von PillTime
Dear Kevin,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
Arrived on time finally
9. März 2026
Antwort von PillTime
Thanks Vi,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Always good service
Always good service, good phone maker,effectively good provider, also they use post office delivery so we always receive them in our secure place.
9. März 2026
Antwort von PillTime
Thank you Barry,
Thank you for your 5.0 star review.
Thank you for your kind words.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Bad review
Still not received my monthly medication and I need it urgently
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear William,
Thank you for taking the time to leave your review. We are very concerned to learn that you have not received your monthly medication, especially since you mentioned it is needed urgently.
Unfortunately, we have been unable to locate your account using the information provided with the review. To investigate this matter properly and assist you as quickly as possible, we need a few more details.
Please contact our team directly and include your full name, date of birth, and the postcode linked to your account so that we can locate your records and look into this for you without delay.
You can reach us by emailing customerservices@pilltime.co.uk, and we will prioritise reviewing this as soon as we hear from you.
We would very much like the opportunity to resolve this for you quickly.
Kind regards,
Karen
PillTime Team
Antwort von PillTime
Thank you Steve,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
Best wishes
Pill Time are on top when I need my…
Pill Time are on top when I need my medication so I can put the prescription to the doctors surgery.
The pouches are easy to open and the medication is clearly written on each pouches and when to take them.
28. Februar 2026
Antwort von PillTime
Dear Mrs,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Please do help us to help more people and spread the word about the PillTime service.
Thank you
Every month I have to check if they…
Every month I have to check if they have received my prescription. I do not have the app as I use a computer and would not have a clue how to download it in my 70's had a stroke and disabled. My items are supposed to be pouched sometimes I receive them in boxes and get them all mixed up as I take at least 20 a day. I never had a problem before the new system was installed and now can't access my account it says my email address is not registered but I used it on the previous system so am feeling disappointed at the moment
4. März 2026
Antwort von PillTime
Hello Jillian
We appreciate you taking the time to share your experience. We are sorry to hear about the issues you're experiencing with your prescriptions, the delivery format, and accessing your account after the system update. We'll investigate the prescription notification issue and the mixed-up packaging. We want to help you regain access to your account and will look into why your email isn't recognized.
Best Regards
PillTime Team
Pilltime don't care
Expensive prescription sent to the wrong address and @royalmail sent a photo of a front garden as a proof of delivery. Went to the address it was posted to and no-one knew anything about it. PillTime basically said its tough luck and refuse to accept responsibility
6. März 2026
Antwort von PillTime
We are very sorry to hear that your prescription was sent to the wrong address and that you had a negative experience. We appreciate you bringing this to our attention, and we will investigate what happened with the delivery. A member of the team will be in contact to help resolve this for you.
Best Regards
PillTime Team
A brilliant way to get your meds…
My medication arrived beautifully wrapped in Individual pockets. You just tear them off at the appropriate time and Bob’s your Uncle. So easy no messing around with boxes and blister packs. Brilliant
7. März 2026
Antwort von PillTime
Hello clare,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Delivered well before current…
Delivered well before current prescription runs out. This is really helpful for holiday periods.
7. März 2026
Antwort von PillTime
Thank you Stuart,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
100 % Reliability
4. März 2026
Antwort von PillTime
Hi Patricia,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Antwort von PillTime
Hi Mrs,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Antwort von PillTime
Dear Christine,
Thank you for taking the time to leave your review. I’m sorry to hear that you felt there was a delay with your delivery.
Having reviewed your account, I can see that we received your prescription on 16 February 2026. Your order was then dispatched from our pharmacy on 5 March 2026 and was delivered by Royal Mail on 6 March 2026.
Our records show that you confirmed that your medication was not due to run out until 9 March 2026, meaning your order arrived three days before your next cycle was due to start, which is the timeframe we aim to achieve for all repeat prescriptions.
That said, we do understand that the time between prescription receipt and dispatch can sometimes feel longer than expected. We are currently working on improvements across our dispensing process so that orders can be prepared and dispatched more quickly in the future, and we anticipate you will see improvements moving forward.
If you would like us to review anything further regarding your account, please feel free to contact our team, and we will be happy to help.
Kind regards,
Karen
PillTime Team
Timely and seemless service thank you
6. März 2026
Antwort von PillTime
Thanks Mike,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
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