Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Mehr ansehen
Unternehmen hat geantwortet
It all started well. However, in the last 4 months Pilltime has got the dates wrong on the pouches and has been unable to track a recent request - saying that they haven't received the request from my... Mehr ansehen
Unternehmen hat geantwortet
Quick dispatch once everything was approved. There was an e-mail requesting more information and that was dealt with very quickly - within a few hours. Great service.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Vom Unternehmen geschrieben
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Kontaktinformationen
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Vereinigtes Königreich
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Akzeptabel
24.058 Bewertungen
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Mounjaro delivered unacceptable conditions
I paid almost £300 for a temperature-sensitive prescription medication (Mounjaro), and the delivery process left me with serious concerns.
The parcel was marked as dispatched at 18:43 on 9 February and delivered at 15:14 on 11 February. The company relies on a “validated 48-hour packaging window” to claim the medicine remained within the required temperature range.
However, this creates a questionable situation: if the parcel had arrived just a couple of hours later, they would have accepted that the delivery was outside their validated window. Yet because it arrived slightly earlier, they simply assume everything must have remained within the required temperature range.
Customers also do not know the exact time the medication was actually packed into the insulated box. We only know when the parcel was entered into the system. This means the medication itself may have been in transit for longer than the recorded dispatch time suggests.
There was also no temperature monitoring device included in the parcel. When I opened the package, the cold packs were completely melted and everything inside was at room temperature. Without any temperature tracking, there is no way to verify that the medication actually remained within the required 2–8°C range during transit.
For almost £300 refrigerated prescription medicine, this level of uncertainty is simply unacceptable. Patients should not be left wondering whether the medication they inject into their body has been transported under the correct conditions.
Despite raising these concerns, the response I received was essentially that this is “standard practice” among online pharmacies and that customers who want greater reassurance should obtain the medication from a physical pharmacy.
For a company supplying high-value refrigerated prescription medicines, this response is completely unacceptable. I strongly do not recommend this supplier, particularly for Mounjaro users.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Berceste,
Thank you for sharing your feedback. We’re sorry to hear you’re still worried about your medication delivery, and we appreciate the chance to address your concerns.
We’ve discussed this issue with you before and explained how we package and deliver your medication, as well as how it stays stable during transit. We’re sorry that our explanations haven’t eased your concerns.
We know that refrigerated medicines like Mounjaro are valuable and important, so it’s natural to want reassurance about their delivery. That’s why we use pharmaceutical-grade insulated packaging, which has been tested to keep the right temperature during delivery.
The dispatch time on your order shows when we hand your parcel to Royal Mail, not just when we print the shipping label. Our packaging has been tested to keep medicines at the right temperature during transit, and this method is commonly used by UK online pharmacies for refrigerated medicines.
At the moment, online pharmacies don’t usually monitor the temperature of each parcel. Instead, we use tested packaging and set delivery times to ensure medicines remain safe during transit. This approach is standard across the industry and meets regulatory requirements.
To help ensure safe delivery, we provide full tracking and use delivery services with tracking apps. This way, you can follow your parcel and help make sure it arrives the first time.
We understand that some patients feel more comfortable picking up refrigerated medicines directly from a pharmacy, where they can receive them right away. If courier delivery doesn’t give you enough peace of mind, collecting your medication in person might be a better choice.
Patient safety is very important to us. Our Superintendent Pharmacist has reviewed your order and confirmed that our packaging and delivery process meet the right standards for sending refrigerated medicines remotely.
If you would like us to review anything further or discuss this, please contact us directly. We’re happy to help.
Best regards,
Karen
PillTime Team
NO BODY REPLIES TO ANY COMMUNICATION
Unable to spk to anyone, can only call before lunchtime, and then calls are never answered
Told to use WhatsApp this doesn't work, emails are hardly replied to !!
25. Februar 2026
Antwort von PillTime
Dear Lynn,
Thank you for taking the time to leave your feedback. I’m very sorry to hear about your experience and understand how frustrating it can be when you feel unable to get a response.
We acknowledge that we have experienced challenges responding to customer contacts as quickly as we would have liked due to the significant demand for our service. However, we have made several improvements in recent weeks to increase support capacity and response times. After reviewing your account, I can confirm that all messages we have received from you have been responded to.
I would also like to clarify that we no longer support WhatsApp as a contact channel. The best ways to reach our team are via Live Chat through the website/app, email, or by phone, where our advisors will be happy to assist.
We are continuously working to improve our service and appreciate your feedback, as it helps us identify where we need to do better. If you still require assistance, please do reach out to us again, and we will be happy to help.
Kind regards,
Karen
PillTime Team
It was very easy to make my first…
It was very easy to make my first purchase, I just can't access my account!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hi Victor,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Best wishes
Unknown change
Ive been using pilltime for sometime now, and never had an issue, this time my medication arrived in boxes, and not pouched which I've always requested, wondering why the sudden change??
28. Februar 2026
Antwort von PillTime
Good Morning Tracy,
We appreciate you sharing your experience. We're sorry your medication arrived in boxes instead of pouches. We value your feedback and will look into why this change occurred to ensure your preferences are met in the future. Once this has been reviewed a member of the Customer Care team will be in contact to advise of this.
Best Regards
The PillTime Team
Pill time ace
Pill time are extremely good the only niggle I have is shortages off items that are on my script every month they should know and allow for this
27. Februar 2026
Antwort von PillTime
Thank you John,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Excellent!
I needed to order a 15mg Mounjaro KwikPen. I was initially sceptical of PillTime having read mixed TrustPilot reviews and seen their 3.6/5.0 rating but they were offering an introductory £75 off. I placed the order on Monday 23 February and I received the product on Tuesday 3 March. I have used Chemist 4 U and Oxford Online in the past, and found PillTime to be outstanding, if a little slow. Prompt and efficient emails back and forth, timely notifications, and expedited Royal Mail 24 hour shipping. The product arrived well-packaged in a large box with refrigerated packs, and an ample supply of swabs and needs, as well as a sharps disposal box. The expiry date of the KwikPen was 04/2027 which is ample. No complaints and i will use PillTime again.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hello 12MP,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Respond quickly to emails and calls
Respond quickly to emails and calls - staff extremely helpful - prescriptions arrive quickly
28. Februar 2026
Antwort von PillTime
Good afternoon, Thank you very much for your lovely review. We're glad to hear you have found your contacts with the team to be positive - we're always happy to help. Kind regards, The PillTime team
The pills were not as expected
The pills were not as expected
All in their own packs so I need to arrange them all.
27. Februar 2026
Antwort von PillTime
Thank you for your feedback Miss Littlejohn.
We're sorry to hear that you did not receive your medication in pouches as expected.
As we could not locate a subscription and did not receive a payment for the pouching subscription, your medication items were dispensed in their original packaging. If you would like to have your medication dispensed into pouches, please get in touch with our Customer Service team, and they can assist with setting this up for you.
You can contact us via Live Chat from 2 pm - 4:30 pm Monday to Friday, by phone from 9:30 am - 12:30 pm Monday to Friday, or by email at customerservices@pilltime.co.uk.
We thank you for bringing this to our attention.
Kind regards
The PillTime team.
Avoid at all costs - dangerously poor service
Dangerously poor service, avoid at all costs.
Pills never pouched, and never arrive on time despite the requested notice given. Every month they arrive after the prescription runs out, and keep being fobbed off with excuses about prescription start dates, new systems etc. Nothing changes despite multiple complaints lodged. Impossible to get hold of, their phone lines are only open 9-12:30 week days. They're clearly overwhelmed and not able to provide the service they offer, which is frankly dangerous. This is not the late delivery of a book from Amazon we're talking about, this is life-saving medication that they are not able to deliver on time. Will be lodging a complaint with the General Pharmaceutical Council after months of appalling service.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Thank you KB for taking the time to leave your feedback. We are very sorry to read about your experience and the frustration this has caused you.
Unfortunately, as we are unable to locate your account or investigate what happened with the information available to us here we have requested additional information from you so we can resolve this for you as quickly as possible.
Please check in your junk or spam folders for the request for additional information as they do tend to slip into there at times.
We genuinely value feedback like this, as it helps us identify where our communication may have fallen short and put things right.
Kind regards
The PillTime Team
Every order has had issues!
Every order has had issues!
This time no insulin or painkillers!
26. Februar 2026
Antwort von PillTime
Good afternoon customer, thank you for your review.
Thank you for your feedback, and we sincerely apologise for the issues you have experienced with your most recent order.
I can see you have been in touch with our Customer Service team regarding this matter. We have returned these prescriptions to the main NHS System (commonly referred to as the Spine) so that you can collect the outstanding medication that you require as quickly as possible.
If you have any questions or need further assistance, please contact us via Live Chat from 2 pm-4:30 pm Monday to Friday, by phone from 9:30 am-12:30 pm Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards
The PillTime Team.
You leave until the last minute to send…
You leave until the last minute to send out despite the fact I put order in, in plenty of time. Leaves my husband without medication.
27. Februar 2026
Antwort von PillTime
Good afternoon Richard Hallam, thank you for your review.
Thank you for your feedback, and we sincerely apologise for the delays you have experienced with your medication delivery.
Upon reviewing your account, we can see that previous prescriptions have been requested via multiple ordering platforms. When this happens, it creates separate orders on your account, which means medication may be split across different orders with different medication cycle start dates, rather than being processed together, causing delays.
We are working with our software providers to resolve this issue. In the meantime, we recommend using one platform to request your medication to ensure all items are processed together as a single order. We advise ordering 14 days before your start date to help avoid delays.
If you have any questions or need further assistance, please contact us via Live Chat from 2 pm-4:30 pm Monday to Friday, by phone from 9:30 am-12:30 pm Monday to Friday, or by email at customerservices@pilltime.co.uk.
Thank you for your patience.
The PillTime Team
Nothing to say
26. Februar 2026
Antwort von PillTime
Good Morning Nick, Thankyou for your review.
If you would like to contact PillTime to advise of the issues you are currently experiencing a member of the Customer Care Team will look into this for you and contact you to discuss these with you.
Best Regards
The PillTime Team
Unreliable
Ordered December prescription early as advised, it was overlooked and I had to have the codes, very anxious time with only a day to go.my next prescription was sent ok. The following prescription had the start date moved by 10 days, I had to have the codes sent again and collected them from a local chemist, I had only a day or so to go, so very anxious. I had my latest prescription authorised well in time. I called pill time as it hadn’t arrived, they said they were waiting for items that I hadn’t even requested. So my medication arrived on the day I had to take it. All very nerve racking. Pill time have only successfully fulfilled one out of my last four prescriptions. When it works it is marvellous, when it doesn’t it is very frustrating. I complained a month or so ago and was told that I was taking the pouches before the date marked on them ! I meticulously keep a record of my start dates as well as the dates I request my medication from my surgery.
25. Februar 2026
Antwort von PillTime
We appreciate you sharing your experience. We're sorry to hear about the difficulties you've encountered with your prescriptions, especially the anxiety caused by late deliveries and incorrect start dates. We're addressing these issues to improve our service and prevent similar situations. Your feedback is valuable as we work to ensure timely and accurate prescription fulfillment.
Best Regards
The PillTime Team
Antwort von PillTime
Good Morning Wendy, Thankyou for your review.
We are sorry to hear that you have had pouching issues with your medications.
Please contact our Customer Care team and a member of the team will look into this with you to resolve this issue to ensure it does not happen in future durations.
Best Regards
The PillTime Team
Antwort von PillTime
Dear James,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Antwort von PillTime
Thanks Liz,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Thank you
Ordered mounjaro after a short survey…
Ordered mounjaro after a short survey and submitting photos.
Was approved quickly and efficiently and delivery was a couple of days after.
A swift service too continue my weight loss journey.
Many thanks!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hello Lisa,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Thanks you are polite and helpful my…
Thanks you are polite and helpful my prescription turns up on time
25. Februar 2026
Antwort von PillTime
Dear Dion,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Decided to switch due to price
Decided to switch due to price, easy application, took a couple of pictures and gave my info, was ordered Monday and delivered on Thursday so great turnaround time. Delivery was signed for and was delivered in a temp controlled box and was packed really well.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hello Neil,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Many thanks
Lack of communication
Lack of communication. Asked several times to let me know if order is on it's way but I get no reply. So don't know if the prescription is on it's way or not. Limited phone times also makes it difficult. Looking at another supplier now
20. Februar 2026
Antwort von PillTime
Hello Elizabeth,
We regret that our communication regarding your order status was not satisfactory, and we appreciate you bringing this to our attention. We are sorry for the difficulty you experienced reaching us by phone and email. We'll review our processes to improve our responsiveness. Thank you.
Best Regards
PillTime Team
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