PHMG Bewertungen 2.324

Anis has been very patient and informative.

I’ve been consistently impressed by the outstanding customer service from Alastair and the team at PHMG. They’re efficient, prompt, and reliable, always proactive and never anything less than professional. The diversity of their service offering continues to exceed expectations, especially when it comes to playlisting. I particularly love how their team curates such a comprehensive selection of tracks to suit any genre we need, perfectly aligning with our social content strategy and campaign themes. It’s a pleasure working with a partner who understands both creative nuance and commercial urgency.

We got a new customer service liaison, Struan Rae and he is outstanding. Very attentive to detail, very strategic, has great follow through and is a stellar representative of PHMG. We are thrilled to be working with someone like this and intend to keep our business with PHMB because they take customer service very seriously. Delightful to work with them, and Struan.

We got a new rep named Michael and he has been so quick with response times, receptive of what we need as a company, and quick to implement desired changes. The pricing is quite fair for what they offer, and they can really cater anything towards your needs. Would definitely recommend to others. Michael is also very friendly and personable, was nice working with him, and I'm sure it will continue to be!

Olivia Flint has been an excellent Account Manager — professional, responsive, and highly organised. She takes real ownership of matters, communicates clearly, and ensures everything progresses smoothly. A genuine asset to the team and a pleasure to work with.

Emily was very helpful. I am excited to re-energize our voicemail in 2026 thanks to her and her team!

Our team has been very helpful in reaching out to us to remind us what our package includes, and is very helpful in sourcing information to add into our script for our callers to hear. I do not have it in me to remember to call them 3-4 times a year for this, and they do great about checking in at just the right times to help us stay current in our messaging.

We’ve been using PHMG for our phone services at Begin Anew for years, and we couldn’t be happier. Their team consistently delivers professional, polished messaging that truly reflects our brand and the level of care we provide.

Ethan has been especially wonderful to work with — responsive, attentive, and always making sure every detail is handled seamlessly. He makes the process easy and efficient, and we truly value the partnership.

Highly recommend PHMG to any business looking to elevate their phone experience!

Really helpful team. We have been very happy with the service they have provided for us. They have always got our recordings spot on!

work with you all the way and are great on communication.

Joanna provided a lot of information regarding our package. Once our conversation was done, she sent out a detail message explaining everything that we discussed.

From start to finish, the process was smooth, professional, and clearly rooted in a deep commitment to customer care. The communication was timely, transparent, and always focused on finding the best possible solutions.
A special thank‑you goes to Ben Quinlivan, whose attentiveness and expertise made all the difference. Benn demonstrated a rare blend of knowledge, patience, and genuine willingness to help. He took the time to understand my needs, explain options clearly, and ensure every detail was handled with care. His professionalism and friendly approach turned what could have been a stressful situation into a very positive experience.

We have worked though our issues,
But they've been patient with me and my needs and I'm very pleased with the outcome.

It's truly a pleasure working with the PHMG professionals. Farat, Barbara and their colleagues are proactive and super responsive. Plus, they deliver great products! All around 5-star team!

Courteous and professional personnel. Kind and efficient throughout the process. Very grateful for their assistance.

2.5 Stars. We've had this service for a few years now, and it was great at the beginning but has become just OK as of late. We will have an issue with our phone system, and after a time it will get resolved only for another issue to pop up right after. This problem has been progressively getting worse. We have been trying to get something resolved for the last few months, and once again- every time we think it is fixed, something else ends up completely wrong. They do get back to you relatively quickly, but the constant back and forth is exhausting.

Amy and the team are wonderful! We use their services from time to time and it's always really easy and straightforward. The team are friendly and helpful and always turn a project around in a short space of time.

PHMG has helped us out greatly with all of our business needs. Quality work with a quick turn around.

Jake always provides the best and most professional service. We appreciate how he curates our specific changes to the exact goal and outcome- which is to elevate our customer experience and their impression. I cant thank Jake enough for his helpful guidance and attention to detail.

AVOID THIS COMPANY AT ALL COSTS!
I strongly recommend exercising caution before signing with this company. While the service feels attentive and supportive when they are securing and maintaining your business, my experience changed significantly once I decided to cancel.

The cancellation process was unnecessarily difficult and stressful. During my communication with Sam, I was told in a threatening tone that all PHMG materials had to be removed on the exact day of cancellation or we would be charged again. This was followed by another call to confirm that the materials had been taken down, which felt excessive and intimidating.

I was also informed that it would take 180 days to process a refund — an exceptionally long and unreasonable timeframe by most standards.

Additionally, the contracts automatically renew, and when I attempted to end the agreement politely, the process felt obstructive rather than cooperative.

Do yourself a favor and avoid the irritation and frustration when you decide to move on.