Lovely engineer, took my near dead Dyson and returned it to as good as new in about an hour! Really knows his stuff . 100% would recommend this company. Everyone friendly and professional 10 out of... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Mark was very professional and knowledgeable of his work and left my Dyson looking like it was brand new. Thank you very much for your service
Unternehmen hat geantwortet
I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover. I must say the... Mehr ansehen
Unternehmen hat geantwortet
Ross arrived on time, friendly and polite and knew his job. Dealt with the problem and cleaned the equipment well. Was pleased it was serviced and faults corrected.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
In-home servicing of high-quality vacuum cleaners. we specialize in the servicing and repair of Dyson, Miele, Kirby, Gtech, SEBO and Oreck vacuum cleaners.
Kontaktinformationen
Vereinigtes Königreich
- phcvacuumservice.co.uk
4,8
Hervorragend
710 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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I paid for a one off service for my…
I paid for a one off service for my Dyson a few years ago which was good. I had to purchase a main hoover body part for £150 and was then talked into taking out a policy with PHC. I paid this for nearly 2 years at £8.99 a month. When my hoover head connection broke whilst hoovering, as part of the fair wear and tear I asked for a new head to be sent. I did not hear from PHC for over a month after several attempts. After multiple chases I was eventually told that this was accidental damage and therefore not covered with the policy. Tread with caution if you are sold a policy and told parts are covered with it! I was offered to buy a new one at £110 from them. When you total it all up you are best off just buying a new hoover with a warranty.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hello Mr Diamond, you first reported the damage to your Dyson V11 on 9th August. We asked you to send a photograph of the damage. We received an image of the damage, which we could view, on 26th August. The image you provided clearly shows the moveable joint on the cleaner head totally smashed. Through some form of impact damage and in no way caused by normal wear & Tear. Your policy with us covers normal wear & tear, accidental damage s covered by household insurance. As can be seen by the hundreds of five-star reviews this review is surrounded by the vast majority of our customers find the service membership fabulous value for money.
Today I had my two Dysons serviced by…
Today I had my two Dysons serviced by Jack.
He was very nice guy and very professional, did a thorough job cleaning and servicing them.
Would highly recommend this company.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hello Margaret, thank you for the lovely feedback. We’re so pleased to hear Jack provided a professional and thorough service on both your Dysons. We’ll be sure to pass on your kind words to him, and we really appreciate your recommendation!
Good experience
The PHC employee arrived right on time; he was friendly, polite and went straight to work. He was able to identify the problem and clearly discussed the range of options available and costs associated with the repair. Unfortunately, the cost of the repairs and new parts was not far off the price of getting a new vacuum cleaner of similar type, so we therefore decided not to go ahead with the repairs and replacing of parts. We nevertheless, appreciated the honesty and friendliness of the interaction. Very happy to recommend PHC.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hello James, thank you for your thoughtful feedback. We’re glad to hear our engineer provided a friendly, polite, and honest service, even though the repair wasn’t the best option this time. We really appreciate your recommendation and hope we can assist you again in the future should you need us.
Brilliant engineer certainly knew his…
Brilliant engineer certainly knew his stuff and did economic repair. Very clean
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hi, Susan, thank you for the great feedback! We’re so pleased to hear the engineer impressed you with his knowledge and carried out a clean, cost-effective repair. We really appreciate your kind words!
Great service
Great service, the Engineer was clean, he respected my property, used a dust sheet to cover my carpet. Took the vacuum cleaner apart, cleaned and wiped every part. Took some of it out to the van for an air compressor cleaner.
Perfect job
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hi, 'Decolady', thank you so much for your detailed feedback! We’re delighted to hear the engineer treated your home with care and gave your vacuum such a thorough service. It’s great to know you’re pleased with the result. We’ll be sure to share your kind words with the team!
Helpful workman and good service
Helpful workman and good service
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hi, Rebecca, thank you for your five-star review.
Service V8 5 year old Dyson
Service V8 5 year old Dyson. Very pleasant young man. Explained everything he was going to do and completed within an hour
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Thank you for your kind review.
Brilliant engineer as always
Brilliant engineer as always, friendly, motivated and knowledgeable. Another five star service from PHC, thank you so much!
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Wow, what a fantastic review, thank you so much Kara. It is our pleasure to serve you!
I would recommend PHC
I would recommend PHC as they look after and care for customers. Mark arrived ahead of time and was happy to be greeted by my mad dog. He was very friendly and promptly got on with the cleaning of my Dyson.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hello, Sandra, thank you for the lovely feedback! We’re delighted to hear you feel well looked after and that Mark’s visit was both friendly and efficient, sounds like he made a new four-legged friend too! We’ll be sure to share your kind words with him.
Good communication and professional
Good communication and professional. Jack was on time, polite and friendly and did a good job servicing 3 appliances. Clean, tidy and all working well. Very pleased.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hi, Tina, thank you for the great feedback! We’re so pleased to hear Jack provided a punctual, professional, and friendly service, and that all three appliances are now working perfectly. We’ll be sure to pass on your kind words to him!
Always pleased with the service from…
Always pleased with the service from PHC. Mark is always friendly as are all the engineers and office staff. After he had serviced my Dyson, it looked brand new. Highly recommended.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hello, Vicky, thank you so much for your kind words and continued support! We’re delighted to hear Mark and the rest of the team have consistently provided a friendly and high-quality service, and that your Dyson is looking brand new again. Your recommendation means a lot to us!
Second time mark service my vacuum…
Second time mark service my vacuum cleaner, extremely friendly and interesting, and did an excellent job on my Kirby ThanQ Mark ⭐️⭐️👍🏻
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hi, Lar, thank you for the lovely feedback! We’re so pleased to hear Mark has provided such a friendly and excellent service both times. We’ll be sure to pass on your thanks—he’ll be delighted! ⭐️
Cancelled my appointment at short…
Cancelled my appointment at short notice after I’d waited weeks for it. Offered alternative times a week away at their convenience not mine. Disappointing.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
We’re sorry for the inconvenience and frustration this caused. We understand how disappointing it is to have an appointment cancelled after a long wait, and we apologise that the alternative times offered didn’t suit your schedule. Your feedback is important, and we’ll review our booking process to improve communication and flexibility for our customers.
Very happy with the service we received…
Very happy with the service we received from Tom today. To be honest in our opinion this was the best service we have received i the 30 yrs of owning our Kirby G4 vacuum cleaner. If the other service engineers in the last few years had been as vigilant as Tom maybe we would not have had the bill we had. Although we pay a monthly fee to maintain the machine, we still had to pay out a substantial amount to be able to continue using our machine.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Hi, Carol, thank you for sharing your experience. We’re so pleased to hear Tom delivered such a high level of service and that you were happy with his vigilance and care for your Kirby G4. We truly value your loyalty over the past 30 years and understand your concerns regarding past servicing and costs. Your feedback is important to us, and we’ll take it on board to ensure we maintain the highest standards across all our engineers.
John was very amiable and tidy and soon…
John was very amiable and tidy and soon completed the job.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Thank you for your feedback! We’re glad to hear John was friendly, tidy, and got the job done quickly. We’ll be sure to pass on your kind words to him.
Great service
Great service from Daniel today, will continue to use PHC and recommend to friends as well.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Thank you so much! We’re delighted to hear Daniel provided great service and that you’ll continue to use PHC. Your recommendation to friends means a lot to us!
Dyson Repair…
The PHC technician that came to repair my Dyson as extremely professional. He diagnosed the problem and solved it effciently. There was no mess, and I have a sparkling new Dyson.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Thank you for your kind words! We're very pleased to hear our technician delivered a professional and efficient service, leaving you with a sparkling Dyson. We really appreciate your feedback and are always here if you need us again!
A great service
A great service. The service man was very professional, polite, friendly and very knowledgeable. Vacuum now works like new.
I would recommend this service.
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Thank you for the wonderful feedback! We're delighted to hear you were happy with the service and that your vacuum is working like new again. We’ll be sure to pass your kind words on to the engineer, Ross. Your recommendation means a lot to us!
Mark was really kind
Mark was really kind. He knew exactly what was wrong and fixed things pronto.
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Thank you, Fiona! We're so pleased to hear that Mark was kind and got everything sorted so quickly. We'll be sure to pass on your lovely feedback to him. If you need anything in the future, we're always here to help!
Very efficient
Very efficient. Arrived on time and did a good job.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von PHC Service
Thank you for the great feedback! We're glad to hear everything went smoothly and that you were happy with the service. Always here if you need us again!
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