Katastrophale Firma
Katastrophale Firma! Wir warten seit August 2024 auf die Lieferung der V3 Katzentoilette! Es gibt weder Infos, noch Antwort auf Fragen und Liefertermin wurde schon mehrmals verschoben! Nach öffentlicher Kritik wurde die Bestellung nach 9 Monaten Wartezeit storniert! Obwohl das Produkt nicht lieferbar ist und Kunden seit Monaten warten, wird weiter Werbung gemacht!
Schlimmste Firma die ich je erlebt habe!
Antwort von Petlux
Thank you for your review.
We understand that this situation has been very frustrating, especially due to the long waiting time and the lack of clarity around delivery. That is not the experience we aim to provide.
Since that period, we have made several improvements in both our communication and internal processes to better manage expectations and keep customers informed. Feedback like yours has contributed to these changes.
At the moment, we are actively reviewing past customer experiences to learn and improve. We would therefore like to ask whether your view on us has changed since then, or if there is anything we can still do to resolve this properly for you.
If your experience has changed, we would of course appreciate it if you would consider updating your review.
Kind regards,
Customer Improvements Team PΞTLUX 🐾