Petgevity Bewertungen 5.978

Antwort von Petgevity

Vor 9 Stunden

Good afternoon Matthew,

Thank you for taking the time to leave a review.

I am sorry to hear your renewal price is not what you were looking for. Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.

I can see that you have opted out of your renewal with us, and taken out a new policy to start from your renewal date. Your new policy is a Lifetime policy, whereas, your current policy is a Lifetime Plus policy. Petgevity offers two types of lifetime policies:

Lifetime – This is a basic policy available through comparison sites. It doesn’t include cover for pre-existing conditions and has standard limits for things like vet fees and death benefit.

Lifetime Plus – This is a more comprehensive policy available directly through Petgevity. It includes cover for pre-existing conditions (subject to screening) and offers higher limits for things like behavioural therapy and death benefit.

The new policy you have taken out has a higher excess and bill share than your current policy, so this may also have impacted the premium.

If you want to discuss or opt back in to your renewal, and look at what changes can be made to reduce your premium for you, please call our renewals team on 0333 006 8048, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk.

Kind regards,
Michele.

Antwort von Petgevity

Vor 3 Tagen

Good afternoon Cathryn,

Thank you for taking the time to leave a review.

We are sorry to hear that you are not renewing with us this year. Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.

I can see from the policy notes that when there was a failed payment, following the renewal of your policy in April 2025, we had to unsuspend the direct debit status on our portal. A failed payment can sometimes show the direct debit status as suspended in the background. I appreciate this must have been frustrating for you at the time, and we are sorry for the inconvenience it may have caused.

You can still retrieve your renewal quote with us up to 28 days from the renewal start date. If you want to discuss your renewal options further( we could look at amending the cover levels on your renewal as well as applying a discount if the system allows, as it's not always guaranteed that we can), then please call our renewals team on 0333 006 8048, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk

Kind regards,
Michele.

Antwort von Petgevity

Vor 5 Tagen

Dear Sawan,

Thank you for taking the time to leave your review.

We regret to hear about the issues you've experienced with your policy cancellation and the direct debit, and apologise for the inconvenience and frustration this has caused.

This has now been cancelled and you will receive a confirmation email from us. Thank you for your patience while we got this resolved, and do not hesitate to contact us if you need any further assistance.


Kind Regards,
Kayleigh

Antwort von Petgevity

Vor 6 Tagen

Dear Customer,

Thank you for bringing your concerns to our attention. We have passed this back to our claim’s specialist complaints team. You will receive a formal acknowledgement and details on the complaints process within the coming days.

Many thanks
Petgevity.

Antwort von Petgevity

13. Apr. 2026

Good Morning Mark,
Thankyou for taking the time to leave a review.

I am sorry to hear that no documents or verification emails were sent to yourself when setting up your policy.
I have personally emailed you manually attaching your policy documents, which include confirmation of cover and the policy wording, and I have also manually verified your email address for your online account.

You should now be able to log in to your online account and view your full policy details.

I have sent this issue over to our tech support team to look into, as this should not have happened, and I do apologise for the inconvenience. With them aware, this should not happen again going forward.

I do hope this has helped. I would also like to welcome you and your fury friend to Petgevity, thankyou for choosing us!

If you do have any questions or concerns please do let us know.

Kind regards,
Adele

Kind regards,
Adele

Antwort von Petgevity

Vor 4 Tagen

Good morning,

Thank you for taking the time to leave your review.

I'm sorry to hear you were unhappy with your renewal price. Our pricing team work hard to keep prices competitive, however there are number of factors that can increase prices such as increased underwriting costs, rising vet fees, claims and the age and breed of your pet.

I can see that a member of our team offered to look at policy options to help reduce the premium, but you chose to opt out of renewing with us. We thank you for your loyalty over the last couple of years and wish you and your pet all the best for the future.

Kind regards,

Jenni