PetFirst Pet Insurance Bewertungen 223

TrustScore 1.5 von 5

1,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I have had MetLife pet insurance for almost a year and I have yet to receive a dime from them. It is always something. They need additional information. The app isn’t working. Not able to upload my... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I'm not happy with their lack of coverage. My recently rescued cats both came down with tapeworms and then Giardia. Both claims were denied!!! Apparently they consider those preventable conditions, ev... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our dog, Lillie, a 9-year-old Westie, has been covered by PetFirst Pet Insurance from the day we got her. We've had 2 major claims--one when she was 1-year-old and developed bladder stones that requi... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Automatically changed our policy from illness to illness + injury, bumping price from $35 to $92/ mo. They apparently sent us an email 2 months prior, but no other notifications. Refused to refund the... Mehr ansehen

Unternehmensdetails

  1. Zoohandlung
  2. Hobbygeschäft

Informationen, die aus verschiedenen externen Quellen stammen

PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!


Kontaktinformationen

1,7

Ungenügend

TrustScore 1.5 von 5

223 Bewertungen

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Bewertet mit 5 von 5 Sternen

Excellent

I've been with Pet first for years and never been disappointed. If love your babies get PetFirst Insurance.

2. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pet First Insurance

I never have problems with any claims I have submitted on behalf of our pet. Reimbursements are timely and always accurate. Pet First Insurance -- you'll be in good hands with them!

2. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Petfirst has proven themseleves, more than once, by fulfillling their comment to me.

I am a first time pet insurance costumer so I did a lot of homework before making my choice and I am very grateful I chose Pet First. I thought mutts were healthier but it turns out- maybe not!!! Pet First is making a big difference in the care I am able to afford for her to maintain her health condition and happiness. Thank You

2. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happy

Happy is happy with PetFirst Pet Insurance (and so is her owner!).

2. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pet First is Excellent!

Every time I submit a claim it is reviewed, and I am informed of their decision in an appropriate timeframe. Also, I was advised by a trusted employee that I could upgrade my pet insurance due to my pets' ages. I have recommended this insurance to other pet owners.

1. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Petfirst insurance

Have had the accident/illness plan for years. It seemed like a money pit but certainly pays off as your pet ages and has more medical issues. The company is honest and filing is all electronic with my Vet.

1. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This is the real deal!

This is the best pet insurance on the market! They make claim submission, review and payment fast, easy and seamless. I am so grateful that the Humane Society recommended it. This is better than most people's health insurance. If you have a new pet, or even an aging one, please make the call and check it out. You will be so thankful you did!

1. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing!

I have 5 Dogs and unfortunately had a few claims. Pet First has always paid with in 2 weeks of submitting. They have always provided excellent customer service when I have called for any reason. I highly recommend them for anyone looking for pet insurance!

1. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Incredible

Staff is friendly and sincere. The company is honest and stands by their word. My reimbursements have been delivered in a timely manner and without question. I have recommended this company to everyone who will listen to me.

1. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

if i could give less than zero stars i would

This Insurance company is like ALL other Insurance companies.
They wil DENY DENY DENY your claim.
Please do NOT waste your money. Use a savings account instead this is a wiser decision and will save you the money thrown away at a Pet First policy.
I should know I am a veterinarian who has had to deal with DENIED claims from my clients. I've also dealt with the company with NO sucdess and been hung up on by Danielle.

DO NOT WASTE YOUR MONEY please!

17. November 2016
Bewertung ohne vorherige Einladung
PetFirst Pet Insurance-Logo

Antwort von PetFirst Pet Insurance

K L H,

We apologize for the experience you had, and believe our CEO reached out to discuss the issue. We do try to pay as many claims as possible, but they must be coverable incidents based on the policy coverage. We are a regulated industry and we are required to obtain proper documentation and diagnosis in order to pay claims, and cannot deviate from those guidelines. We appreciate your dedication to your clients and the pets you treat.

Sincerely,
Chelsea M.
Digital Marketing Manager

Bewertet mit 1 von 5 Sternen

PetFirst loses claims! What a disorganized and unresponsive company.

PetFirst Pet Insurance has been the most disorganized and unhelpful service I have ever had the misfortune of paying for. Prepare to babysit their claims department every step of the way.

After you submit a claim, you can’t see the documents you uploaded. You’ll never see what PetFirst received from you through the online portal, either. How convenient. I had to constantly follow up with PetFirst to confirm which claims had been received and which ones needed to be resubmitted. Even though I submitted most of my claims in one sitting, a couple still managed to get lost somehow.

The breaking point for me was when PetFirst emailed a notice about my dog’s medical records. A PetFirst rep had already confirmed that my dog’s records had been received weeks ago. A few minutes after receiving that first notice, I received an email claiming that PetFirst wished to “recall” that notice. Minutes later, I received the same notice about missing medical records again. On the phone, a PetFirst rep told me to just ignore the emails and just trust the records had been received. That doesn't inspire confidence at all.

I’ve sent PetFirst a heartfelt email about my experience. Unsurprisingly, I have yet to receive a response. Ironic how the company has someone replying to negative reviews here but not in their inbox.

I will be going out of my way to warn people about PetFirst. Having a sick pet is stressful enough without this incompetent insurance company.

8. November 2016
Bewertung ohne vorherige Einladung
PetFirst Pet Insurance-Logo

Antwort von PetFirst Pet Insurance

We are sorry you didn't have a positive experience. We appreciate your feedback, as it does help us improve our services. We strive to reply to all inquiries, so if you can reach out to me at cmull@petfirst.com and let me know what email address you sent your original email to, we can be sure to address with training. We understand it can be stressful having a sick pet at home, and we do want to make the claim process as easy as possible. We are working on improvements to the MyPETS portal, which should be available toward the beginning of the year. We hope your pet is doing better and that your next claim experience goes much more smoothly.

Sincerely,
Chelsea M.
Digital Marketing Manager

Bewertet mit 5 von 5 Sternen

Thankful for PetFirst

My cat Daisy was climbing on the counters and cabinets like she always did to look out the window in the kitchen, but this time she lost her footing and landed on the floor. I thought she was ok until that night she came out to eat and I noticed she was limping. I got nervous and rushed her to the vet, Daisy had fractured her hind leg and a fever. After the X-rays and the emergency visit I racked up over a $2,000 vet bill. Thankfully I had insurance with PetFirst to receive reimbursement for the bill. Daisy is an inside cat and I never thought about her getting hurt, but now I know things can happen at any time. Thank you PetFirst

27. Oktober 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Huge Relief With Petfirst

Our sweet Buddha has had some extensive eye issues - needed a very expensive surgery and follow up appointments at a specialist every few months. Petfirst has been amazing at walking us through the process and getting us reimbursed much quicker than we thought, which is important when you've had about a $10,000 vet charge on your credit card. It's been a huge relief knowing we can take care of him thanks to Petfirst.

27. Oktober 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very helpful

My poor baby had several infected teeth, I've been a policy holder for about a year now and he's never had troubles with his teeth before, perfect check ups every year! Until his most recent visit where we found some new build up, so without hesitation I scheduled my appointment. He had teeth extracted due to infection in the bone, the dreaded periodontal disease! I submitted my claim with all of his notes that the doctors office gave me. In a short time, I think it was 2 weeks, I was notified that my claim had been processed and approved! I was very relieved knowing that my baby boy was healthy again and the Finacial help was very appreciated!

26. Oktober 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding Pet Insurance Coverage.

All three of my Berneses Mountain Dogs have Pet First Health Insurance for the past 3-5 yrs. I have never had a problem filing a claim and getting reimbursed. The policies have given me a lot of piece of mind.

26. Oktober 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

PefFirst really puts Pets First!

I was afraid I would not be able to afford to take care of my senior dog's health concerns after having to euthanize my senior cat the same week. They walked me through the options and I was reimbursed nearly 75% of my dog's expenses. Thankyou. It made a difference in her life and mine!

25. Oktober 2016
Bewertung ohne vorherige Einladung

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