Perfectdealz Bewertungen 3.013

This company took an order and payment for my order #PDZ4281 a week ago and I haven't heard from Nolan / Jason since. I am trying to reach out to the company's sole director - Mabel Ketlareng Ramagaga - if anyone has his contact details, please do share. They do not answer the phone when I call, or reply to my Whatsapp's, emails, or messages through their website.

Perfect Dealz (perfectdealz.co.za) has significant negative feedback, with numerous customers on Hellopeter reporting poor service, long delivery delays, and difficult refund processes. Complaints frequently highlight unresponsiveness, lost items, and unprofessional behavior, resulting in very low rating scores in recent years.
Facebook
Facebook
+5
Key Customer Complaints & Issues
Delivery Delays & Lost Items: Multiple customers reported waiting extended periods for products, with some items lost in transit or delivered to the wrong address.
Poor Customer Support: Many reviews note that customer service is unreachable, phone calls are not answered, and emails go unanswered.
Refund/Returns Issues: Customers have experienced difficulties getting refunds, often reporting they had to chase the company for weeks after returning items.
"Unprofessional" Behavior: Numerous reviews describe interactions as unprofessional and untrustworthy, sometimes calling the company a "scam".
Management Unresponsiveness: Complaints mention that managers, such as a "Michael" mentioned in reviews, do not respond to complaints.

Be careful. This shop is a scam, they take customers money and never deliver what you bought. You will be calling them everyday and they will be telling you lie after lie . You will send emails and they will never respond! Up until you give up and realize you have been scammed!

Communication is bad and quality is bad they have 7 day return policy but nobody responds to emails or whatsapp

Shitty service honestly! I have no words.
Don’t ever order from these people!

Hi there,

I logged a return request on 3 March and have since sent multiple emails, WhatsApps, and made several calls to follow up.

Last Thursday, I was finally able to speak to someone who confirmed that my return had been booked and that I would receive an email with the collection details. Unfortunately, I am still waiting for that email.

This delay is extremely frustrating. The after-sales service has been very disappointing it feels like there is urgency when selling products, but very little support once a customer needs assistance.

Please can you urgently provide an update and confirm when I will receive the collection details? I would appreciate this being resolved as soon as possible.

Thank you.

I've been waiting for my refund since December 2025. The last time I received communication from you guys was on the 19th February 2026 and you said it would take a day and a half for me to get refunded. Today is the 12th March but still nothing.

INCOMPETENT, UNRELIABLE, USELESS, POOR SERVICE. OVERALL USELESS! NOT PLEASANT TO DO BUSINESS WITH. CATCH A WAKE OR SHUT DOWN YOUR SO CALLED BUSINESS

I ordered a desk two weeks ago. I called yesterday and was told the desk was on the way, nothing happened. I called today and am unable to reach anyone. The service is not good.

I have ordered this from Perfect Dealz on the 3rd of January but did not receive my product as jet.
My order [Order #PD46974] (03/01/2026) Still waiting for my order. The 4 Jan 26, I receive a parcel with the wrong item.
I ordered the Ultra HD Smart TV Box Q4 Pro 6K Order #PD46974 for R879.00
And they send me this one
MXQ Pro 4K Smart Android TV Box for R359.00
I phoned them the following day and speak to Nolen, he said he'll find out and phoned me back. I'm still waiting his call. Their emails or WhatsApp is not working.
The 13 Jan 25 I phoned again and was told there is a new shipment coming in i should give them chance till Thursday.
Thursday the 15th I phone again after holding on for 30min, it keeps on saying your no 1 in the que. Spoke again to Nolen, than I must hang on he'll find out from the Wearhouse after 25 min of hanging on he said there was a problem with the batch Ultra HD Smart TV Box Q4 Pro 6K and that they will refund me only after the collected the MXQ Pro 4K Smart Android TV Box that they send incorrectly. Still waiting for them to come and collect the MXQ Pro 4K Smart Android TV Box .
Friday the 16th I receive a WhatsApp (now working) to asked:
[16:52, 1/16/2026] +27 64 601 3518: Good day we trust you are doing well, we apologize in the delay of communication and we appreciate your patience, did you receive your order as yet
[17:06, 1/16/2026] Me: No
[17:13, 1/16/2026] +27 64 601 3518: the order is out with the couriers, and it says its out for delivery
[15:16, 1/20/2026] Me: no order received as yet i told you Perfect Dealz is a bunch of liars
[15:18, 1/20/2026] +27 64 601 3518: Please give me your order number
[15:20, 1/20/2026]Me: I ordered the Ultra HD Smart TV Box Q4 Pro 6K [Order #PD46974] (03/01/2026) R879.00. When will I receive my product?
[16:08, 1/20/2026] Me: and now you quiet?
[06:50, 1/21/2026] Me: Friday you said my order is on the way and i gave you my order no yesterday and still no answer? I ordered the Ultra HD Smart TV Box Q4 Pro 6K [Order #PD46974] (03/01/2026) R879.00. When will I receive my product?
As you can see they are just ignoring me.
I spoke to Tabong on the 21 Jan and he said he can’t help he’ll ask Nolen to phone me back. Nolen did not call me back.
They do not respond to emails or WhatsApp messages either.
I contacted payjustnow.com (the company that i did the payment) as well they said in the 28/01/2026: Thanks for reaching out
Please note our merchant support team is still looking into it please allow us some time I will revert back to you.
Till today no product or Explanation or money back.
Danie

VERY BAD!!!! ORDERED SOMETHING ON THE 6TH OF JANUARY 2026, PAID, AND STILL WAITING FOR ANREFUND, AS LIES WERE TOLD, FIRST THE PACKAGE WAS ACCIDENTALLY DELIVERED TO A WRONG CLIENT, THEN PACKAHE WAS LOST IN TRANSIT, THEN THEY WERE OUT OF STOCK. MADE 10 PHONE CALLS, AND STILL WAITING FOR A REFUND

It is so amazing to order from you guys . It's easy and your deliveries arrive right on time. Thanks once again Perfect Dealz.

I bought a glass table from this company. On the day it arrived we saw it was delivered broken. They wrapped it so tightly it cracked. On the same day I emailed and sent them a message on WhatsApp. No reply since 19 December

I have never experienced such a despicable and vague website in my entire life.Before you buy anything on this website think twice because I have never experienced such a level of unprofessionalism like this with this online store.I ordered for stuff on their website and the order took almost close to a month to be delivered. No customer care service basically I regret a million times buying from them.

Out of 7 items I received 5 items and of these one was missing parts. Another item faulty /not working and another was a wrong item and when I called to forward my complaint up to now nothing has been done I feel this was really a scam.No wonder their prices are too good to be true so be careful when you are ordering from them online.

Am very disappointed honestly but we learn from such mistakes. Am not going to bother calling them again it's a waste of time.

Good day,

I would like to return two of the item I received incorrectly.

Lunch bag I received was green and I requested black.

I orders a 20w flood light and received a solar alarm light.

Both of these items are useless to me.

Please advise steps further.

I have whatsapped but I still do not have answers.

Horrible company, struggling to get a refund for a product that was ordered only to be told there is no stock although website always shows stock available, does not answer email or WhatsApp about a faulty product even when pictures are included.

I rarely write reviews, but this experience demands attention. I ordered from Perfectdealz, expecting quality and professionalism. What I received was a severely damaged item.

The real insult came after the delivery. I contacted customer service immediately, hoping for a swift resolution. Instead, I was met with indifference, delay and no responses. No offer of a refund or replacement, but they also made me feel like the inconvenience was my fault.
This isn’t just about one bad product—it’s about a company that clearly doesn’t value its customers. Their lack of accountability and empathy is staggering. I’ve lost time, money, and trust.
I will never purchase from Perfectdealz again, and I strongly urge others to reconsider before supporting a brand that treats its customers with such disregard.
If this is how they handle issues, I fear for anyone needing support post-purchase. Buyer beware.

A brand that ignores its customers is a brand that deserves to lose them.

Had a problem with late delivery, but was helped on whatsapp and in no time I received my parcel

I order a professional hair dryer and they delivery a wrong hair dryer. I reported it for exchange or refund they said they will check their product. it is 2 weeks now nothing has been done and my email are ignored. They even ask me if i did not like what they deliver. which means they deliver it to me knowingly. I will wait for them but their dryer they will definetely get it back. even if it means i have to drive it and return it myself.

placed an order on the 25th September, the products showed, delivery would be the following day. 26th September. today it is the 06th October 2025. I did not receive the order, I had to call and cancel as it keeps saying out for delivery. - also I have no use of the products as i needed to use them over the past weekend.

I received an email saying delivery will be done on the 1st October . I am the only one who has called to check on the delivery.