Payl8r Bewertungen 3.200

TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

It seems they use a service called dopple pay to check details, etc... and when I put in my details, it decided to take me to ANOTHER site to check my bank, called oohmoolah? Dawg, what the actual... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I thought I'd already paid for my boys cremation as my head was in bits when we were saying goodbye to him holding his paw, whilst he went to sleep, we had a card teader thrust under our faces, but t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was so grateful that I was able to get the credit payl8r is a company that gives people a chance to get the things that we really need or want my credit score was pretty sh*"t but payl8r made my day... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

In May 2025, I had my alloys refurbished by Alloy-Fix in Dartford, they also put on 4 new tyres and offered me interest-free credit. They use Payl8r and they were happy to offer me a 12 month pl... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Finanzdienstleistungsinstitut
  2. Finanzinstitut

Vom Unternehmen geschrieben

Payl8r is an award-winning UK retail finance provider, recognised as Best Retail Finance Provider 2025 for innovation, accessibility, and responsible lending. Payl8r is authorised and regulated by the Financial Conduct Authority (FCA). We offer both first-line and second line finance. Our second-line offering supports customers who have been declined elsewhere, giving them access to structured, transparent repayment options designed to be fair and manageable. Payl8r supports both customers and merchants. Customers can access credit in a clear and straightforward way, while merchants benefit from increased conversion rates and reduced lost sales at checkout. We focus on inclusion,transparency and responsible lending,ensuring that access to finance supports both customer outcomes and sustainable business growth. Trusted by thousands of customers and hundreds of UK merchants,Payl8r provides simple, accessible and reliable finance at the point of purchase. Social Money Ltd t/a Payl8r. Credit is subject to creditworthiness and affordability. T&Cs apply.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

3200 Bewertungen

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Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

Very easy and uncomplicated procedure.

Very easy and uncomplicated procedure.

12. September 2025
Bewertung ohne vorherige Einladung
Payl8r-Logo

Antwort von Payl8r

Good morning David,

Thank you for taking the time to leave this great feedback.

Please don't hesitate to reach out if you require any further assistance.

Kind Regards
Payl8r Support team

Bewertet mit 1 von 5 Sternen

Payl8r Keeps Your Personal Data for 7 Years — Even Without a Loan


I would like to raise a concern regarding Payl8r’s handling of personal data and the inconsistency between its public-facing policies and its actual data retention practices.
During a recent attempt to apply for finance through Payl8r, I was asked to grant access to my bank account using open banking tools. The level of access required was highly intrusive, particularly at an early stage when no agreement had been finalised. Due to these concerns, I cancelled the application voluntarily and requested that my personal data be erased, in accordance with the UK GDPR.
However, Payl8r declined this request, stating that they are required to retain personal data for seven years, even for applications that were not completed or approved. They cited regulatory obligations under the FCA and the need to retain data for potential future complaints or audits.
What makes this especially concerning is that, in other communications and marketing material, Payl8r suggests that they do not retain or store customer data beyond what is strictly necessary for processing applications. This creates a significant inconsistency between what is stated publicly and what is practiced behind the scenes.
This means that even if you begin an application but never complete it—or even just attempt to purchase something via a retailer using Payl8r—your personal and financial data may be retained by the company for up to seven years, without any formal agreement being reached.
The public deserves clarity on what data is collected, how long it is kept, and under what legal basis. Data minimisation and transparency are core principles of the UK GDPR, and I did not feel these were upheld in my experience.
If you are considering using this service, be aware that the personal information you provide during the initial steps—however tentative—may be stored long-term, even if you change your mind and never become a customer.
I hope this review encourages greater transparency around data handling within the industry and prompts Payl8r to be more explicit about its long-term data practices.

5. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Hi KA. Thanks for your message. Data is processed in line in with GDPR and our legal and regulatory requirements. We are required to retain data for a certain period of time on applications, regardless of whether they are accepted, declined or abandoned. However, data is securely held and not used for any other purposes. Kind regards, Payl8r

Bewertet mit 5 von 5 Sternen

Words do not describe how this company…

Words do not describe how this company is better than perfect

31. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Good Afternoon Mike,

Thank you for your kind words.
Please do not hesitate in reaching back out to us if you need any further assistance at all.

All the best
Payl8r Support team.

Bewertet mit 4 von 5 Sternen

Great Service

Used them a couple of times very straight forward and easy

27. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Good Morning.

Thank you for taking your time in leaving this review.

Happy to hear that we have helped.

Please do not hesitate in reaching back out if you need any further assistance with anything else at all.

Payl8r Support team.

Bewertet mit 5 von 5 Sternen

Professional throughout

After my misunderstanding regarding additional payments I spoke to a young lady Kellyanne who immediately explained the problem I thought I had and dealt with my account in a happy, honest and professional manner.
Many thanks again.
Tommy White

26. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Good Morning Tommy.

Thank you for taking your time in leaving this review.
It meant a lot to the agent associated,
Please do not hesitate in reaching back out if you need any further assistance with anything else at all.

Payl8r Support team.

Bewertet mit 1 von 5 Sternen

Protect your business

Payl8r is a payment option my business has offered to clients since I have used a booking and client management profile called FACES. At the point of setting this option up Payl8r has managed to link a completely different company and this companies bank details to my profile. All the clients who were approved for the credit - their payments have gone to this other company’s account. When the issue was brought to my attention by a client who noticed on her credit agreement that I was not listed as the service provider and neither was my company name I have been chasing the booking platform and have had no resolution. I have not been paid. I even at one pint was told to contact my client so she can pay me directly. My understanding is that is is a huge GDPR breach, there is a lack of acknowledgement for the handling of my clients personal data as this third company has received confirmation of their approval instead of me and the FCA rules would indicate that these contracts are void. I have not been paid for my services. I have not been contacted by anyone from Payl8r despite FACES dealing with the issue. I will be contacting the ICO and I expect a full investigation.

20. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Hi Nela,

Thanks for your message. We understand that Faces has already been touch with you regarding these concerns.

Kind regards,

Payl8r

Bewertet mit 5 von 5 Sternen

Professional and friendly communication

Luke Elliot was professional, friendly and very quick to respond. The service offered by Payl8r has been very straightforward, thus far. Thank you.

4. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

We really appreciate you taking the time to leave a review. Your feedback means a lot and helps others understand what we’re all about. Thank you!
Payl8r

Bewertet mit 5 von 5 Sternen

Great experience

Great experience.
No problems at all.

2. August 2025
Bewertung ohne vorherige Einladung
Payl8r-Logo

Antwort von Payl8r

Thanks for your great review! We're so pleased Payl8r worked well for you — we’re always here if you need us again.

Bewertet mit 4 von 5 Sternen

Flexibility and simplicity of payment…

Flexibility and simplicity of payment method

25. Juni 2025
Bewertung ohne vorherige Einladung
Payl8r-Logo

Antwort von Payl8r

Thanks for your review! We're so pleased Payl8r worked well for you — we’re always here if you need us again.
Payl8r

Bewertet mit 5 von 5 Sternen

Smooth experience

26. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Hi Guinea
We’re really glad to hear you had a positive experience with Payl8r. If there’s ever anything else we can help with, feel free to reach out!
Payl8r

Bewertet mit 5 von 5 Sternen

So easy to get credit

So easy to get credit

10. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Good Afternoon Karen

Thank you for taking your time and leaving us this feedback,
Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.
All the Best,
Payl8r Support team.

Bewertet mit 5 von 5 Sternen

Absolutely brilliant company

Absolutely brilliant company, never ever had a problem with them, helped me out in hard times, and took a hell of a lot of pressure off me, thanks guys.

12. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Good Afternoon Stephen,

Thank you for taking your time and leaving us this feedback.
Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.
All the Best,
Payl8r Support team.

Bewertet mit 1 von 5 Sternen

Crazy crazy interest ( updated )

Crazy crazy interest, wanted a 5k watch, put 2k deposit down and thought I’d take the rest on payl8r, the interest they show you compared to what they actually give you when app is approved is crazy to borrow 3k over 24months they wanted over 7k we decided obvs not to go ahead absolutely mad, in regards to the reply below, this isn’t true the amount repayable was 304 per months over 24 months which is 7k

22. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Hi Ryan. The total amount repayable will also include the deposit you've paid. In line with our regulatory requirements, we conduct credit and affordability checks and the interest rate offered is based on the outcome of these checks. However, we provide a full breakdown of the interest and the amount repayable as part of the application process, so customer's can make an informed decision about whether they wish to proceed.

Kind regards,
Payl8r

Bewertet mit 5 von 5 Sternen

I have delt with u before excelent

19. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Good Morning William,

Thank you for taking your time and leaving us this feedback, it is also brilliant to hear from repeat customers.

Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.

All the Best,
Payl8r Support team.

Bewertet mit 5 von 5 Sternen

Grateful to payl8tr helping me,to buy something

Made it easy,grateful to payl8tr for allowing me to buy something,I wouldn't have been able to afford...staff were pleasant and helpful every time I needed to contact them,kept up with my payments every month,and hopefully this will help me with future credit....I would certainly use them again....thank you.

13. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Payl8r

Good Morning Paul,

Thank you for taking your time and leaving us this feedback, we appreciate it greatly.

Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.

All the Best
Payl8r Support team.

Bewertet mit 5 von 5 Sternen

So far first payment was taken on time…

So far first payment was taken on time so I no longer have to worry about any possible issues incurring costs as it’s paid I was nervous about the possibility it might not of gone out in time however I spoke with a lady from the company and she said it will be taken tonight I was expecting it coming out first thing 9am but it was around the time the lady quoted so far so good 😊

10. Juni 2025
Bewertung ohne vorherige Einladung
Payl8r-Logo

Antwort von Payl8r

Good Morning Gavin,

Thank you for taking your time and leaving us this feedback, we appreciate it greatly.

Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.

All the Best
Payl8r Support team.

Bewertet mit 5 von 5 Sternen

Perfect thankyou

Perfect thankyou

2. Juni 2025
Bewertung ohne vorherige Einladung
Payl8r-Logo

Antwort von Payl8r

Good Morning Ashley,

Thank you for taking your time and leaving us this feedback, we appreciate it greatly.

Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.

All the Best
Payl8r Support team.

Bewertet mit 5 von 5 Sternen

I was so grateful that I was able to…

I was so grateful that I was able to get the credit payl8r is a company that gives people a chance to get the things that we really need or want my credit score was pretty sh*"t but payl8r made my day I was able to get something I could not afford outright.it made me so happy when payl8r granted me my wish it really came true I recommend payl8r to everyone. The interest rates are quite reasonable considering.. keep up the good vibes highly recommended

5. Mai 2025
Bewertung ohne vorherige Einladung
Payl8r-Logo

Antwort von Payl8r

Hi Christopher,

Thank you so much for your review – we really appreciate you taking the time to share your experience!

We’re pleased to let you know that you’ve been selected to receive a £50 Amazon voucher as a thank-you from the team 🎉

To claim your voucher, just drop us a message at marketing@payl8r.com and we’ll get it sent over.

Thanks again for your support – and congrats!

Best wishes,

Bewertet mit 5 von 5 Sternen

Simple and easy

It was quick and simply and easy. The payment options where rather reasionable.

17. April 2025
Bewertung ohne vorherige Einladung
Payl8r-Logo

Antwort von Payl8r

Good Morning Simon,

Thank you for taking your time and leaving us this feedback, we appreciate it greatly.

Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.

All the Best
Payl8r Support team.

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