Part wasn’t what I needed. Shipped back for refund. Trying calling multiple times to see where my refund is. Their phone queue always says ten minutes and I’m on hold for over an hour and then up g... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Your supply chain is broken you charged our card and ten ordered our parts from a supplier and a forwarding agent and noted delivery would be handled by USPS once the agent moved the parts to an awai... Mehr ansehen
Called to inquire about ordering a paper copy of the owners manual for my Yamaha motor. Customer service rep explained the process to have Yamaha print one and send it would take a couple weeks. Pro... Mehr ansehen
Unternehmen hat geantwortet
So far, two different marine supplier's from overseas, who boasted being much less expensive than marine supplier's here in the USA, coupled with immediate shipping, an a guarantee one week d... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
PartsVu is super convenient on line parts megawarehouse built on the principles of knowledge selection and value.
Kontaktinformationen
Airport Pulling Road North 829, 34104, Naples, Vereinigte Staaten
- partsvu.com
4,3
Hervorragend
137 Bewertungen
Hat 21 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Part wasn’t what I needed-Updated
Part wasn’t what I needed. Shipped back for refund. Trying calling multiple times to see where my refund is. Their phone queue always says ten minutes and I’m on hold for over an hour and then up getting disconnected. I will be disputing this charge with my bank. Unless rectified I will not be ordering from them again and I do not recommend consumers order from this company.
Update: Even though the hold times were longer than necessary. Their customer service team did rectify and refund the invoice accordingly
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Hello,
Thank you for your feedback, and I’m sorry for the frustration you’ve experienced. I understand how concerning it is to be waiting on a refund and having difficulty reaching someone by phone—especially when you’re trying to get this resolved quickly.
I also want to clarify that we do offer several ways to reach us in addition to holding in the phone queue. You are always welcome to email us directly at partsvu@partsvu.com, which is often the fastest way to get an update on refunds and returns. Additionally, when calling in, you can press 0 to request a callback from an agent rather than waiting on hold, and you’re always able to leave a voicemail as well. During peak boating season, these options help us manage higher-than-normal call volume while still ensuring customers are assisted.
To properly look into your refund and provide an accurate update, I will need a bit more information such as your order number or the name and email used on the order. Once I have that, I can locate your return and give you a clear status update right away.
We appreciate your patience and the opportunity to get this resolved.
I needed a dealer only part and that's…
I needed a dealer only part and that's exactly what I got. Quick and easy ordering process and fast delivery.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Thank you for your feedback!
We’re glad to hear you were able to get the dealer-only part you needed and that the ordering process and delivery were quick and easy. That’s exactly the experience we strive to provide.
We truly appreciate your support and look forward to serving you again at PartsVu!
Great prices
Great prices, quick shipping and great expansive inventory. Can't beat them.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Thank you for your feedback!
We’re glad to hear you were able to get the dealer-only part you needed and that the ordering process and delivery were quick and easy. That’s exactly the experience we strive to provide.
We truly appreciate your support and look forward to serving you again at PartsVu!
Gret place to get a deal on what you need
Quick, easy to order, and fair priced.
Great that they run sales often on quantity deals servicing multiple engine set ups.
The points system is a bit odd. Aim a member, but keep getting e mails to join up to get my points after Inplace an order. Odd.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Thank you for your feedback!
We’re glad to hear you find ordering quick and easy, with fair pricing and good value—especially on multi-engine service deals. We also appreciate your note regarding the points system. If there’s any confusion or if you’re not seeing points applied as expected, we’d be happy to go over it with you and make sure everything is set up correctly on your account.
Please feel free to email us at partsvu@partsvu.com
, and include your order number and a phone number if you’d prefer a call back. Our team can walk you through how the points system works and verify your account details so you’re getting full credit moving forward.
We appreciate your support and look forward to helping you again at PartsVu!
Everytime I order i get the right stuff…
Everytime I order i get the right stuff in a fair time and its hard to beat yalls price anywhere else.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Thank you for your feedback!
We’re glad to hear you consistently receive the right parts in a fair timeframe and that our pricing is hard to beat—that’s exactly what we strive for.
We truly appreciate your continued support and look forward to serving you again at PartsVu!
The right part at the right price.
The right part at the right price.
Fast delivery and they are there to help when you have a question.
5 stars, job well done.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Thank you for your feedback!
We’re glad to hear you consistently get the right part at the right price, with fast delivery and helpful support when needed—that’s exactly the experience we aim to provide.
We truly appreciate your 5-star review and your support, and we look forward to serving you again at PartsVu!
The all around experience from website…
The all around experience from website to customer service help to being delivered.. I will truly be a long term customer.. nice job .. thanx..
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Thank you for your feedback!
We’re glad to hear you had a great all-around experience—from the website to customer service and delivery. It means a lot to know we’ve earned your long-term trust.
We truly appreciate your support and look forward to serving you again at PartsVu!
Excellent customer service i reach to…
Excellent customer service i reach to them couple times within hours i was answered even help me with issues and part numbers it felt’s like my personal mechanics i totally recommend parts vu…
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Thank you for your feedback!
We’re thrilled to hear you had excellent customer service and that our team was able to respond quickly and help you with your questions and part numbers. It’s great to know you felt supported throughout the process—that’s exactly what we aim for.
We truly appreciate your recommendation and look forward to serving you again at PartsVu!
I bought a Mercury stow and go cover…
I bought a Mercury stow and go cover that I used 3 times and the zipper failed. I’ve sent numerous emails and I’m told I have to wait up to 90 days for Mercury to approve a warranty replacement. I also had to send in a serial # for my engine even though it has nothing to do with the cover is like replaced. I would think PartsVu would just send me a new cover since it was within 45 days, but here I wait. Tim
10. April 2026
Bewertung ohne vorherige Einladung
I've been making orders from here for…
I've been making orders from here for years! Everything I've ordered came in as the part that I was looking for, the description of the item is always right! The parts come to me very fast!
26. März 2026
Bewertung ohne vorherige Einladung
Have been using partsvu for years
Have been using partsvu for years. Always can rely on their promptness and competitive pricing. Customer service is the cherry on top.
27. April 2026
Bewertung ohne vorherige Einladung
Partsvu customer service is always…
Partsvu customer service is always helping me look up the parts so I don't have to myself. I trust that whoever i get is going to be knowledgeable and polite regardless of what I'm looking to order. 6 years now, I don't go anywhere else.
30. April 2026
Bewertung ohne vorherige Einladung
It took 13 days to get my parts
It took 13 days to get my parts. They were listed as ‘in stock” but then I got an email saying they had to be shipped from their warehouse. There was no tracking number on the order until it arrived. Some of the parts were not even what I ordered and trying to make a return is a nightmare. No one ever picks up the phone and they are closed on the weekends. What a joke. Buy somewhere else.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von PartsVu
Hello,
Thank you for your feedback. I’m very sorry to hear about your experience—this is certainly not what we want for our customers.
I completely understand how frustrating it must have been to wait that long, receive incorrect items, and then have difficulty getting assistance. That’s not acceptable, and I truly apologize for the inconvenience this has caused.
I would really like the opportunity to look into this further and make things right. If you could please provide your order number (or the name/email on the order), I can review exactly what happened with the fulfillment, shipping, and item discrepancy so we can get this resolved for you as quickly as possible.
Regarding the tracking, once a package leaves our facility, the timing and visibility of tracking updates are controlled by the carrier. While tracking is generated on our end, delays in updates or scans are unfortunately outside of our control. That said, I understand how important that visibility is and we can certainly review what happened in your case.
We can also prioritize your return and ensure you receive either the correct items or a full refund—whichever you prefer.
We truly appreciate you bringing this to our attention and hope to have the chance to turn this experience around for you.
Kind regards,
Jessica Zapatero
Horrible customer service
Horrible customer service, have call 3x's about receiving a part that does not fit my engine, the girl argued that this is the part the manufacture specifies yet I had sent them pictures and serial number showing it does not fit my engine, they provided no assistance and had to purchase the correct part elsewheres. Will never purchase from them again!
8. August 2025
Bewertung ohne vorherige Einladung
Won’t accept returns
Ordered an ECU, part came in, size looked right, it was packed in a plastic bag that was largely white, also bubble wrapped. Opened it up and found the plug was the wrong one, they sent me an ecu for pre 2005. Called them and they informed me they won’t take it back due to it being opened. If that is your policy, package the items in clear packing materials. Scandalous company, stay far away!
3. Juli 2025
Bewertung ohne vorherige Einladung
good website and very useful
14. August 2023
Bewertung ohne vorherige Einladung
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