pamo. design Bewertungen 

A cross piece broke from our closet pipe system. I emailed pamo and by the next day, received a notification about a shipment. The correct replacement piece arrived quickly. I finally got a chance to install it today, super easy, and all is back to normal. Awesome 👍

YOU HAVE A SYSTEM THAT WAS UNSTABLE, MISSING A CONNECT THAT MADE IT IMPOSSIBLE TO USE, YOU SAID WE CAN RETURN IT, BUT PAY THE SHIPPING, FOR A DEFECTIVE PRODUCT YOU SHOULD SUPPLY SHIPPING LABELS, THERE IS NO PHONE NUMBER TO REACH YOU

Awful customer service. No response in two weeks. Missing parts from $700 order

This clothing rack product is excellent! Sturdy and pretty, easy to install. All of the piping is individually doubled wrapped!! Wow!!
It looks great in our shop and we are going to order more at the end of the month.
Candace with Crawford Collections, Blue Ridge,GA

4 of tge 5 of shelf bracjets were missing. And nobkdy is respondong to me.

We were really getting frustrated shopping for closet components. We found Pamo and everything about it was perfect. We found a style that perfectly fit our space. Everything arrived within a day or two and the install was pretty easy. Love our closet.

Once there was a problem, the company really stepped up. Great experience

Very easy to order, came quickly and great quality!

The design is great! Very functional and sleek looking. I’m giving only 3 stars because of the ridiculous amount of plastic packaging for this system. It’s steel it doesn’t need to wrapped individual in bubble wrap and then put in a plastic sleeve. It’s 2026 let’s be friendlier to our environment.

HORRIBLE HORRIBLE SERVICE. UNRESPONSIVE.

My closet looks amazing thanks to PAMO!

great product. easy to work with, quick and helpful

Product is very wonky. Wiggles and is loose. Customer service was awful.

Very happy with my closet system. I love the gold color, and I'm very pleased with how sturdy the rods and shelves are. It's not only functional, but it looks great!

I have a wonderful affordable closet that will last a lifetime

Shipping was prompt, Item was easy to assemble and looks great . Material is solid and No flex in piping when fully loaded . Will def come back. Cheers

These are horrific. Wobbly, uneven and look terrible. They aren’t even solid with nothing on them! Not square and rotate back and forth. This size should not be sold without serious changes to the support design.

July 30, 2026: UPDATE -
My original review not only still stands, but my opinion of this company has gotten even worse. If I was able to leave a no star review I would.

Ironically, Pamo managed to provide a polished public response to my review within a day which appeared very professional, apologetic and yet robotic asking me to email them directly with “My review on Trustpilot” in the subject line so they could personally prioritize my order and resolve the issue immediately. I did exactly as requested the very same evening.

It has now been an additional two days, and once again there has been absolutely no response. No acknowledgment that they received my email, no explanation, no shipment confirmation, no tracking information, and no attempt whatsoever to resolve the problem.

At this point, I have completely lost confidence that Pamo has any real customer service or accountability. Their response to my review gave me hope that they were finally going to make things right, but instead it has become just another example of the same pattern. How they are in business at all astounds me.

I will never purchase from Pamo again, and based on my experience, I strongly encourage anyone considering ordering from this company to think very carefully before doing so. A company’s true character isn’t measured by how well it responds publicly to negative reviews—it’s measured by their product and how it treats its customers after purchases. Unfortunately, my experience suggests that nothing has changed.

July 27, 2026: ORIGINAL REVIEW - I rarely leave negative reviews, but my experience with Pamo has been one of the worst online purchasing experiences I've ever had. Absolutely horrific.

The problems started immediately after placing my order. After waiting over 2½ weeks with no shipping updates, I contacted customer service only to be told there was an issue because one warehouse didn't have all of the items. Instead of proactively notifying me, they simply canceled the order and split it between two warehouses.

After waiting yet another week, the order finally arrived—but several of the items were damaged. I emailed customer service with photos, and after several days they responded, apologized, and assured me replacement parts would be shipped. Those replacements never arrived.

About eight days later, I followed up again. Once again, I was told there had been another problem with my replacement order, that they had to create a new one, and that it would be shipped that same day with expedited delivery. Here we are another 2–3 weeks later, and I still have no shipment confirmation, no tracking number, no replacement parts and not a single response from their so called customer service department to my numerous emails.

To make matters worse, the U.S.-based customer service phone number appears to be nonfunctional, leaving email as the only option—and even then, responses are slow and filled with robotic promises that are never followed through on.

At this point, I have filed a dispute with my credit card company and provided them with all of the email correspondence documenting the repeated delays, broken promises, damaged products, and complete lack of follow-through to all my email correspondence and telephone calls.

The product itself may have potential, but it doesn't matter if the company can't deliver an undamaged order or honor its commitment to replace damaged parts. Customer service is virtually nonexistent, communication is poor, and every interaction has resulted in another excuse rather than a solution.

This has been an incredibly frustrating experience and a complete waste of time. I would never recommend ordering from Pamo based on my experience. If the company finally resolves this by promptly shipping the replacement parts they've repeatedly promised, I'll gladly update this review to reflect that. Until then, buyers should be aware of what they may be getting into.

Amazing product! I installed it alone and turned a tiny bedroom into a beautiful walk-in dressing room and closet. I absolutely love it and I would buy it again.