Paloma Health Bewertungen 161

Our daughter was referred to Paloma via the GP and the right to choose pathway. From referral to diagnosis the whole process took less than three months. The team were very helpful, informative and supportive throughout. Everything was handled efficiently and we are very pleased that we chose Paloma. I would highly recommend selecting them if you have an older child to be assessed through the fully remote pathway as for us it was a quick and painless process that means my daughter will now be accessing the support she needs far quicker than she would have via other providers.

Recently used Paloma for my son to get an autism diagnosis. Whole process took less than 18 weeks from doctors referral to diagnosis. Support team great very informative and proactive. Assessors both lovely and informative. Made my son feel at ease. Report is brilliant and really informative and easy to understand. There is an online portal you can log into with loads of information and courses. You can also use it to upload any necessary documents. Entire process really easy would definitely recommend.

I had a great experience with Paloma Health — everything was much quicker than I expected, which was a really pleasant surprise. Danielle and Claudine were both amazing throughout the process. They were incredibly helpful, supportive, and made everything feel easy and stress-free. I also found the recommendations and tips they provided really helpful. I really appreciated their kindness and professionalism. Highly recommend!

Great experiance from start to finish.
The team were amazing they put me at ease from the first appointment.
They were very informative and the process was very smooth from start to finish.
Communication was absolutely great regular emails and easy to follow appt and access to portal. They made a process that is new to me very easy to navigate and I felt they really listened I appreciate it thank you.

This was my third time going down the assessment pathway, but the first time for my daughter. The process was fast with regular contact and update from Paloma. In addition the report was much more personal than other.

The process was straight forward and took only six weeks from srart to finish. We found the team to be caring, understanding and we felt heard and supported through our journey into understanding our childs unique qualities. It was Insightful and informative. We were put at ease and felt free to ask lots of questions. A really good positive experience.

Couldn’t fault Paloma health, for my daughter’s Autism assessment. The waiting times were very quick. The website, was very easy to navigate, with demo videos explaining the process. My daughter felt at ease during the online assessment & communicated well with the assessor. My daughter did not receive an Autism diagnosis following assessment. We have received a report with recommendations which will help her in the future.

Informative throughout. Very friendly and efficient assessors. Found the modules online really interesting and helpful.

Absolutely fantastic. The staff were professional, supportive, and the whole service was efficient from start to finish.

We were kept informed at every stage so we always knew what to expect. The online modules were genuinely helpful, and the webinars made everything easy to understand.

The final report was detailed, accurate, and reflected my child perfectly.

I would highly recommend Paloma Autism under Right to Choose.

Our experience was very good. All staff were friendly, helpful and swift in responding to any questions. We found the webinars throughout the process particularly helpful. This cut our origional NHS wait time from an expected 18 to 24 months to just a few months and included an in person assessment for our son.

Would recommend Paloma Health to anyone. Saved us a massive waiting time. Process took 8 months in total and we come away with a diagnosis for my son, so it's opened so much more help with him getting the support he needs at school. Staff were incredible, friendly and so patient.

Excellent service short waiting time through video chat very professional made a child for their ease and very in in depth with the parent assessment

Professional staff who supported myself and my son.
Short waiting times.
Organised process.

The whole process was communicated really well and very supportive throughout. The staff were friendly, empathetic and put the children at ease throughout the assessment. The staff were supportive, helpful and listened to any information that was provided. Sometimes on the neuro developmental pathway it can feel like professionals dismiss your experiences or that as a family your input is not listened to but the customer service was excellent and the staff empathetic and understanding.We had some technical issues with our own IT which impacted our appointment but within minutes the assessor had contacted the admin team and they arranged another appointment. We also queried some information at the diagnosis meeting which prompted further discussion and information and the assessor listened to this and amended the advice accordingly which is of great help for us in ensuring the right support is in place for our daughter. The diagnosis was positive and one of the assessors really took the time to encourage our daughter that there are lots of positive aspects to having autism and that just because they process things differently doesn't mean its a negative and that they have a unique way of looking into the world etc which I thought was really supportive and encouraging. The whole process was smooth and a short process as stated in the timescales. The portal and the tutorials and the information guides pre and post diagnosis were all really useful and comprehensive.

My 10 year old was starting to think she was different from her peers and was anxious and worried that she had autism. I went to her school and GP and school recommended going through the doctor using right to choose. The doctor put us onto Paloma Health due to the short waiting time and I didn’t regret going with them, their support and care has been amazing. All done on line, so no long journeys. The professionals we dealt with were understanding and kind. And kept us informed throughout the process. From start to finish my daughter’s diagnosis was about 8 weeks. Highly recommend Paloma Health.

My daughter felt so comfortable during her assessment, so thank you so much! Everything was asked in the correct way, which made her feel at ease.
The waiting time was short, overall a couple of monthes and she now has her diagnosis, so we can get the right support, moving forward. 🩷

We are 3 years into the ADHD NHS pathway but daughter had obvious ASD features, so after a 6 month wait I heard about RTC. Paloma had a short 8 week turnaround, so I asked the GP for a referral. Within those 8 weeks, everything was done from start to diagnosis. They were clear, communicative and we chose the remote assessment. It went smoothly. The staff were lovely and I felt totally heard. I would (and have) thoroughly recommend Paloma to anyone.

I would like to leave a review for Lilia Oven Foundation (Autism Assessor – Speech and Language Therapist) and Lauren Summers Page at Paloma Health.
Both professionals were incredibly professional, caring, and supportive throughout the process. They took the time to answer all of our questions thoroughly and made everything feel clear and manageable. Most importantly, they made my daughter feel comfortable and at ease, which meant so much to us.
It was genuinely refreshing to speak with professionals who truly understood my daughter’s daily struggles and approached everything with empathy and kindness. Their communication and understanding made a real difference to our experience.
Lilia and Lauren are both a credit to their profession and to Paloma Health. I’m very grateful for the support they provided.

As someone who works in this field, I knew what I was looking for and Paloma met and far exceeded my expectations. Great communication from the start, the parent modules accessible from the point of referral to beyond discharge are brilliant as are the seminars. I was very impressed with the clinicians doing thr assessments and the comprehensive report. And that we had an outcome meeting too to ask all our questions. It took 3.5 months from referral to outcome

Fantastic, stress free process. Very informative from start to finish, always knowing throughly what stage you were at and what was next. They made my son's experience really positive. The process was fast, from start in October, to discharged with diagnosis in march. All the team we met with were friendly and professional. I can't fault the service.