Bag lost and found
This was for retrieval of a lost property item from Greater Anglia Rail. This was located and returned by the personal intervention of Nicola Kennedy, thank you.
I can’t give 5 stars as the link initially didn’t work and the billing details could not be edited online.
Nicola was profoundly better than the Greater Anglia automated info system and website for lost property which was absolutely useless and was still sending me chatty messages saying my bag could not be located when it had actually been returned. Also it was very hard to contact a human at Greater Anglia through the website. The only way appears to be to plough through the options and raise a complaint. For some reason Anglia lost property is sent to Welwyn which is not even on the network. But thank you Nicola, you are a star, Tony Painter








