Oxfam GB Bewertungen 

217
•
TrustScore 2.5 von 5

2,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

A friend abroad asked if I would order something for her from Oxfam's online shop, to be sent to my address. As I was just about to be away from home for a while, this presented a problem. Without hav... Mehr ansehen

Bewertet mit 1 von 5 Sternen

My first order with Oxfam Online Shop and I was sent the wrong item, instead of receiving a ceramic Mexican planter I received a superman sign. The product description clearly states the order was f... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The Shop in Liskeard, Cornwall I recently read an artical in the Cornish Times, saying that they were not receiving donations of goods. I can understand why. Three times I have been into the Oxfam... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

I've just dropped off a donation to an Oxfam shop in Wandsworth. It has a value of about £200, a dSLR camera, new shoes from Clarke's. The staff member didn't even say thank you.

Unternehmensdetails

  1. Wohltätigkeitsorganisation

Vom Unternehmen geschrieben

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Kontaktinformationen

2,6

Mangelhaft

TrustScore 2.5 von 5

217 Bewertungen

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2,6

Alle Bewertungen

(217)

22 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

Oxfam’s attitude to my brother’s Will

I am writing this review of Oxfam’s attitude to my brother’s Will (during the probate process) that donated very substantial sums to a number of charities including Oxfam. The mistake my brother made was to NOT get his Will property checked before he died. (His use of percentages rather than actual numbers in terms of donation amounts was the key problem.) However, the attitude of the Oxfam solicitors was unacceptable and without any compromise, in my opinion. Moreover, while the wider number of beneficiary charities accepted the will, Oxfam contacted all of them and changed their minds. I see this as an unnecessary Legal War if only some compromise could have been put forward and, in respect for the gratitude of my brother and expectations of his family. They could have offered a reasonable solution upfront to save on time and what becomes essentially “veiled threats”. Oxfam’s solicitors did not show any compassion, empathy or thought for our family through the process, and now the probate process has reached a year and a half in duration, and is still not complete. I understand that charities are struggling and Oxfam has lost 40% of its donations, however, in a world of corporate domination and monopolies, I feel it is the ordinary people trying to do the right thing and give back that lose out, while the solicitors carry out these legal games. We were told during our probate process that some charity solicitors are now very litigious. So my words of warning to those making their Wills is this: 1. Make sure you have your Will checked and do not use percentages! 2. It is probably best to have your charity of choice help you write your Will. Steve Morter

13. Januar 2026
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Good morning Steve, thank you for your review and I'm sorry to hear about this experience. Oxfam does not have its own solicitors, but we would very much like to follow this up and look into this further for you. Could you please email more details to giftsinwills@oxfam.org.uk and we will follow this up? Thanks so much - Rob

Bewertet mit 1 von 5 Sternen

I find I’m insulted by Oxfam

I find I’m insulted by Oxfam. I ask them before I drop things off if they can use them then they take them and lie to me. I dropped expensive computer books off and the yes we take them attitude only to find they ditched them. Still current books and not cheap. Could have taken them elsewhere. Done the same with other books I gave them. Yes I gave them numerous chances. Also the records they take are mostly scratched and useless but they don’t get rid of them but try to sell them on. Double standards. Cashing in on the new record craze. I wouldn’t try and sell any of the records they sell at all let alone for at least £3. This is going on in numerous shops. Take your stuff elsewhere. I know there’s wastage but I ask do you take them and they lie. Awful, especially when you make an effort.

1. Dezember 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Ray, I'm sorry to read this. We would really appreciate it if you could get in touch with our Retail Support team, who will be happy to look into this. Their email address is support@oxfam.org.uk. Thanks so much - Rob

Bewertet mit 1 von 5 Sternen

Do not buy coins from Oxfam…a complete con

I recently bought coins from Oxfam online. One of them cost me £50 and the other one cost me £70 well I have just had them checked one is worth £5.99 and the other one is worth £3. A complete waste of money.

23. November 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi there. We'd be really grateful if you can contact our Online Shop team about this, so they can look into this for you. Their contact details are here - https://onlineshop.oxfam.org.uk/contact-us Thank you so much - Rob

Bewertet mit 1 von 5 Sternen

New Malden store

I visited the New Malden store and found it to be the worst I have ever been to. The clothes were so crammed on rails that it was impossible to look at anything let alone consider to buy anything. I spoke to a lady manager who was rude and unhelpful who did not care about the shop or the customers. There was things on the floor which was a trip hazard i feel that there is a accident waiting to happen this shop needs to close for a couple of days to rearrange the store and declutter

22. November 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hello Micky, I'm sorry to hear about this experience. I have passed your feedback on to our Retail Support team who will investigate. You can also email them at support@oxfam.org.uk and they will then be able to respond to you. Thanks for shopping with Oxfam - Rob

Bewertet mit 1 von 5 Sternen

Ungrateful

Went to my local store to day in cornwall to donate a few boxes of good quality books two ladies were incredibly rude and huffed at me when I asked if they would like them! Were incredibly ungrateful so I left & have taken them elsewhere. It wasn’t a problem if they had too many but more their attitude.

3. November 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Good morning Kerry. I'm very sorry to hear about this experience. We would be really grateful if you could email our Retail Support team (support@oxfam.org.uk) with more details, including when this happened and the specific shop. They will then be able to look into this and talk to the shop in question. Thanks so much thinking of donating your books to Oxfam - Rob

Bewertet mit 3 von 5 Sternen

Landline number really?

The telephone number seems to have to be a landline. My mobile number wouldn't work. I can count the number of people in my phone who have a landline on the fngers of one hand

14. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I’m absolutely outraged

I’m absolutely outraged, the prices are ridiculous. The poor can’t afford to shop At oxfam and the working class would rather look elsewhere for lower prices and better quality.
You need to sort your prices out, as so do many other charities.
I don’t believe you should be allowed to charge such extortionate prices for second hand clothing. That clearly won’t last as long as purchasing something new. You’re taking advantage of your position! Also Zara produced are always tatty and overpriced and anything that’s got a recognisable name or designer name is way overpriced! It’s just Not acceptable. You are a charity for the public for the people as well as a charity for giving to others in need too. Stop exploiting the poor!!!!

8. Oktober 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Katie, I'm sorry to read you feel feel our shop prices are too high. The money raised through our shop network is vital in ensuring we can provide aid in some of the world’s most vulnerable communities. Items are priced by our fantastic shop teams who are provided with guidance. We use resources that help identify different brands and suggested price ranges and we also take into consideration the condition of an item. We also research items on similar online marketplaces to help ensure consistency. We recognise that mistakes can sometimes be made and we are always very grateful when these are brought to our attention. I hope this helps explain our pricing. Thanks so much - Rob

Bewertet mit 1 von 5 Sternen

Repeated attempts to volunteer in the…

Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. Not even the demanded referee has been contacted. Their apologetic emails are 'no reply' and the chat function is unattended. So we'll go to the other charity shops who are allowed to make such simple decisions themselves...

26. September 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Duncan, I'm really sorry to read this. We're so grateful to you for wanting to volunteer with us. We'd really appreciate it if you could contact our Retail Support team with more info (support@oxfam.org.uk) so we can look into this. It will really help us to learn and improve our processes. Thanks so much - Rob

Bewertet mit 2 von 5 Sternen

super-disappointed

I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition - three bin bags full, with 12-20 tailored shirts. It feels like they don't know how to get the best value from what they're given. I won't be using them again.

23. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Oxfam Fulham Road

Oxfam Fulham - Every time I go in here it’s the same old story. Followed by management even though I buy (or used to) loads of things from this shop, but what irony today, still the usual surveillance as I wandered around. I almost bought an Adidas gilet at £17.00 but got so annoyed I put it back, but fear not someone else got it… they didn’t actually pay for it, instead they just slipped it on and then casually left the shop without paying. I ALMOST said something but thought why should I given the grief I get? Anywho. Check your CCTV for today around 3pm by the changing rooms. Female red curly hair. Didn’t look like a shoplifter (unlike myself clearly).

21. September 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Good morning Steven, thanks for sharing this. I have passed this on to our Retail Support team to look in to. If you have any more information please email them direct, their email is support@oxfam.org.uk - Rob

Bewertet mit 1 von 5 Sternen

Check your paymentd

I was expecting to make a one off donation to Gaza. During the transaction it turned into a monthly direct debit. Will cancell it after one month. Sharp practice not expected from Oxfam

18. September 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Morning Howard. We're very grateful you wished to make a one off donation for Gaza. We're confident our systems do not turn one off donations into monthly gifts, but we'd be very grateful if you can contact us so we can investigate further. You can call 0300 200 1300 (Monday-Friday 9.30am-4.30pm) or email heretohelp@oxfam.org.uk. Thanks so much - Rob

Bewertet mit 5 von 5 Sternen

Thank you Oxfam

I recently made an online donation to Oxfam, and the process was incredibly easy and straightforward. It feels great to know my contribution is supporting their crucial work around the world. Highly recommend!"

23. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great online site

Great online site, ordering easy, amazing range of items at exceptionally reasonable prices.
Also had cause to contact customer service for more information-they are the best answering within 24 hours with info requested…special mention for Debbie who dealt with my enquiry 🙏

14. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sent out a completely different CD after overcharging

Ordered a CD from their online shop, was charged £3.99 for shipping and had to wait almost 2 weeks for it to just arrive (I'm in GB by the way.) Once it got here I found out that the case was dirty and half broken with a completely random CD Disc inside that did not match the CD that i paid almost £8 for. Not even by the same band. I am outraged, I dont even know how they are allowing things like this to be sent out, what a complete waste of my money. Will not be purchasing again.

17. Juni 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Mia, I'm so sorry for the experience you had with us. We offer a 28-day no quibbles returns policy which begins from the date you received the goods. If you return your item in the condition which you received it within 28 days your refund will be automatically processed. If you would like to make a complaint please email us at heretohelp@oxfam.org.uk, or call 0300 200 1300 and we will follow up this issue for you. Thanks for shopping with us and I'm so sorry again for your experience - Rob

Bewertet mit 1 von 5 Sternen

Update on review I left earlier…

Update on review I left earlier regarding Oxfam online
shop, have just noticed payment taken on Sunday the
Day item was ordered at Oxfam online shop.
But still no sign of goods, that were supposedly
posted Tuesday, instead of Monday, as box could not
be found to put item in, so why was payment taken
when goods had not been sent and now seem lost.
Please avoid, especially as payments taken before goods dispatched, will try for refund but don’t hold
out much hope. Call handler unhelpful, hope this helps
other would be shoppers.

13. Juni 2025
Bewertung ohne vorherige Einladung
Oxfam GB-Logo

Antwort von Oxfam GB

Hi Gilly, thank you for sharing your experience. I'm very sorry to hear you haven't received the item you ordered and you haven't had a good experience with us. Please allow for up to 10 days after the dispatch date, but if the item has been lost in the post we will refund the item. You can call our Supporter Relations team on 0300 200 1300, or email heretohelp@oxfam.org.uk and we will be able to action. Thanks so much for shopping with us. All the best - Rob

Bewertet mit 2 von 5 Sternen

The books are so expensive

The books are so expensive. Even going also far as to copy waterstones with little hand written descriptions to describe the book, only as much as that seems passionate about books. I fear it's a ploy to charge more.. Please lower the costs on books, so people that don't have much money, can grab a book at a decent fair price... Remember, Charity?

11. Juni 2025
Bewertung ohne vorherige Einladung

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