Mixed experience
The art was as shown on the website though I was expecting the paper to be better quality. The delivery was slow and the whole experience felt a bit impersonal. But very happy with the art.
Antwort von Oskarvann
Thank you for taking the time to provide your feedback. I’m really pleased you’re happy with the artwork itself, but genuinely sorry to hear that the delivery felt slow and impersonal. I can see that your order was placed when I was abroad. I had set up an automated message notifying customers that I was away with my family and there would be a delay with delivery. If, for whatever reason, you did not receive that message I can only apologise - that was my mistake.
Although I am a one-man studio, the dispatch process is usually much faster, so I’ll take this on board.
The paper is a specialist synthetic paper chosen specifically for this charcoal process, so it does have a smoother, more contemporary feel than traditional art paper. Thank you again for your support - Oskar Vann
