OriganiBewertungen 

Roberto in the Auckland New Zealand branch is a predator. He prays on the vulnerable, there are complaints about him all over Google reviews and trust pilot yet they still employ him.

The company does not respond to emails, or phone calls when approached for refund.

It is sad an unscrupulous company with an unethical man like this is allowed to operate in my country.

AVOID LIKE THE PLAGUE

Anyone who has a brain can see the same generic answers to issues and the "good" reviews to balance out the bad.

Unethical sales practices. I see Elizabeth's review here using the word "predatory" which I think is a perfect description! Guys, maybe your products are great, but they are HIGH COST ITEMS. Don't try to pressure sell people to spend $hundreds they don't have when it's a challenge for so many people to pay their rent/repayments or even put food on the table right now!

Here's how my experience went down at Auckland's Sylvia Park store:

Origani guy out the front of the store: *approaches me and shoves a "free sample" into my hand* "Hey buddy this is a free sample for your wife!

Me (thinking to myself): "I'm single, I hope this stuff has a looooong shelf life lol"

Origani guy starts playing twenty questions: What's your name? Where are you from? Oh, wow I know that place well! You must work outside in construction; I can tell by the signs of sun on your skin"

Me (who works in an office): *nods*

Origani guy: "come in, take a seat we have the perfect thing for your skin"

Me: "No thanks"

Origani guy: "but this is free too"

Me: "No thanks"

Origani guy: "you have nothing to lose, it's free"

Me: "how long will this take?"

Origani guy: "no time at all; like 5 seconds"

Stupid, gullible me: "ok, what the heck let's see"

Stupid, gullible me 6-8 minutes later: "ok, this is going nowhere. the lady has been talking to me all this time but between her accent and the background noise I've only understood about five sentences. I don't know if the bits that appeared when I rubbed manuka stuff on the back of my hand were actually "old skin coming off" as she claimed or bits of citrus peel in the product but to me they look/feel like tiny bits of citrus peel. time to move on."

Somewhat irritated me: "How much is this"

Origani lady: "this one is $300 and this one is $180"

Me: "Wow, that's a lot. I'm sorry I don't have $300"

Origani lady: "But it's perfect for your skin. What one do you prefer?"

Me: "Probably they are both amazing but I don't have the money"

Origani lady: "But you tried it, you saw what it did to your skin so you know it works"

Me: "I saw something, I don't know if that was skin or orange peel and besides, I'm sorry but I don't have the money to make a purchase of this value I was expecting like $80"

Origani lady: "you tried two, if you did buy one today which one would you prefer?"

Me: "I don't have the money. I can't pay for it"

Origani lady: "but sir....?"

Me: *leaves*

Origani guy: "Oh no, you're leaving without anything to protect your skin?"

Me: "yeah" *leaves*

I was trapped by Sasha at BHG Bugis in Singapore. That was 26th July 24. I was down and I agree I had dry skin as I had lost my mum and was going through alot in life. I agreed to purchase the product with their facial machine for Sgd 5000. They confirmed that I will be getting more
products after 6 months under the same order. (Both S & Tabora were very pushy and aggressively managed to pulled me into it).
I had to go away for sometime. Before that they manage to manipulate me to buy their 24carat facial product which I was not keen for which I was forced to put a downpayment of approximately 1k. While away I had contacted them for a refill but was again asked to buy their full product. My down-payment of 1k was still valid as they expected me to top up another 4k. When I was back I visted them and again was pushed to top up 1k again through an online app. I messaged them after I left their store that i do not want to proceed. Instead of cancelling the order (do note i have not taken any product for both the 1k & also the promised after 6 months product for my fisrt purchase).Now that I refuse to buy their product, they claim that my first 1k has been forfeited. How Origani has shown their true colours??? If I continue their product my first 1k is valid. After numerous message and 1 visit they are still unwilling to cancel my online app payment 🙃 What's the use running a hifi store with such attitude. Haizz...
After contacting the admin department of the BHG store (noe not Origani but BHG Store) the staff there managed to get my 1k refunded to my online app. Today 9th Nov, I have collected my free product for my 5k membership. S was there but she avoided me and just passed me the product. When I confirmed with S about my 1k she said she was working and could not entertain me. Here it clearly shows how they react to customers who do not want to continue with their product. Anyways I have already requested Origani manager of their BHG store to discuss for my forfeited amount. Point to note, I have not got any written official letter from Origani for my forfeited amout. If this cannot be settled through their manager, I will be bringing up this matter to CASE.

To summarise the above, I had spoken to their store manager and very smoothly their manager solved my problem. I went to their store and collected my products for the same amount the conned salespersons who said was forfeited. Point to note: they the salespersons did not key in my contact details properly. This might be their way to avoid their office into contacting me directly. Weird but these are the ways they get to swindle our cash and also con customers into buying more.

Sales tactics are extremely predatory, avoid going near this place at all costs!! At Erina Fair they manipulate you in by forcing samples in your hands and constantly try to upsell. Overpriced and very aggressive and intimidating, even after I spent $100, they were trying to force me to spend $150 more!! I’ll be complaining to centre management too, just wanted to warn others. Don’t even make eye contact.

If I could leave a negative I would!

Yesterday, at Highpoint I was stopped by a saleswoman waving a sample around. She wouldn’t take no for an answer and said she will be 10 seconds and only wants to show me how great their eye cream was and wasn’t going to ask me to buy. So I stupidly followed. She then popped the cream on while insulting my under eye area asking if have had fillers done. I told her I didn’t have filler and she kept saying yes you have I can see it. I kept repeating that I didn’t and that I don’t care for it. She said but you should care because this is your face and these creams are a treatment and will work to fix the under eye area. I said I don’t want to fix them because I don’t care. She wouldn’t shut up and would ask me so many questions about my life but wouldn’t pause to listen to my responses. She just kept speaking as though she was on coke. She then held a mirror up and continued to insult me by pointing to the eye that wasn’t smeared with cream (the cream didn’t do shit to my other eye but apparently her eyes and my eyes couldn’t agree). I then asked how much just to shut her up and she said $180 and I gasped. She said I’ll give it to you today for an exclusive price of $150 but I have to buy it today. I said absolutely not! She then offered After Pay and I said no and that I would never make such a financial decision on the spot without discussing it with my husband. This is when she looked at me with disgust and said, “Are you serious? For $150 you have to ask your husbands permission?” I was in shock! I walked away and felt like absolute shit. I felt insecure about my apparent horrible under eye area and, I felt like shit that she translated what I said about how my husband and I handle our finances to asking him for permission!

Do not under any circumstances make eye contact with these vile humans. I don’t care that they’re just doing a job. Go clean toilets if you need money, cleaners have more dignity and respect than this line of work.

I was sold $400 worth of products that EXPIRE in a few months! When I took my products back to the store (still all unopened and sealed with proof of purchase) to seek a refund or at very least new products, I was refused a refund and told that they don’t have any more of the products I purchased in store so I’ll have to wait weeks until they can exchange them - very poor customer service, not the same attitude I was shown when they were persuading me to buy the items

Today, I found myself lured into an Origani store on Swanston Street, enticed by enthusiastic compliments and an aggressive sales pitch that escalated with remarkable speed. From the moment I stepped inside, it was clear that this was no casual retail experience—it was a carefully orchestrated performance designed to create a sense of urgency and exclusivity.

The sales associate, exuding warmth and insistence in equal measure, assured me that, purely because she “liked me,” she had a special offer—one so rare that it could only be extended to a single fortunate customer within a fortnight. The proposition was layered: if I purchased two particular products (which, I was assured, even my husband would adore), I would receive an additional item valued at $160, along with a voucher for a facial treatment. The deal kept evolving, each new incentive designed to push me toward an immediate decision.

When I truthfully explained that, while the products seemed pleasant enough, I had recently endured the stress of having my car broken into and was still awaiting a new bank card, I expected some understanding. Instead, my explanation was met with a swift counter: “Don’t you have it on your phone?” I clarified that my card had been canceled. Undeterred, she proposed a direct bank transfer.

By this point, the experience had shifted from persuasive salesmanship to outright pressure. Having already been dealing with the considerable inconvenience and distress of theft, I now found myself cornered into making a purchase on the spot. There was no invitation to return once my situation was sorted—only an insistence that this exclusive opportunity was fleeting. As if to emphasize the finality of my refusal, the facial treatment voucher was placed conspicuously out of reach, as though I might impulsively grab and flee with it.

Beyond the relentless sales tactics, what struck me was the excessive reliance on pseudo-scientific claims about the products. Had the salesperson taken the time to gauge my knowledge, she might have reconsidered the approach. Instead, I was bombarded with dubious assertions, making the pitch all the more transparent.

Ultimately, what should have been a pleasant retail interaction became an exhausting exchange, underscoring the extremes to which some brands will go in pursuit of a sale. If nothing else, today’s experience was a masterclass in high-pressure marketing—and a firm reminder to trust my instincts in such encounters.

Bought quite a lot of their products, and it has helped a lot in skincare. Although expensive, I loved the moisturizers, eye creams, clay mask and the cuticle oil.

Also, the staff were very friendly, helped me a lot in choosing the right skincare products of theirs. I highly recommend using this brand.

If there is negative point, I would choose that.. 1 star is still too good for that crazy pushy sales lady at Highpoint shopping centre. I was being nice to her by let the product on my hand, then I said I don't need it. But, she put the product on my face without asking. She was so rude and crazy person, commented on my birthmark and how do I look. She said her product can fix these. FIX YOUR REDNESS ON YOUR FACE, before commenting on others face. Got a huge lesson, no need to be nice with these crazy sales person. Please save your time and your self respect.

Horrible, pushy salespeople. Can't get a word in edgeways, pepper you with fake compliments and don't listen at all. Got accosted at Northland with a free sample and no matter how many times I said I was happy with my current regime he just wouldn't stop trying to upsell me his overpriced products and LED wand. Even tried to tell me my 11 year old with flawless skin needed a 200 dollar cream. Pretty much had to be very forceful and abrupt to cut him off at which point his overfriendly demeanour changed. Leeches just preying on vulnerable people with their aggressive sales pitch.

Basically got lured in by a free sample, the staff member was very pushy tried to sell me several different products with crazy discount prices apparently. Some of the items they were just going to throw in for free when before they were trying to get me to pay 80 odd dollars for them. Very hard to get a word in edgewise they don't even listen to you,She kept asking if I had a girlfriend a mum or sister that would be interested in their products when I told them several times I had already brought all my Christmas presents. At the time I did not need to buy any more it just ended with me saying I'm going I might be back I had no intention to going back of course! wouldn't recommend it this was at the highpoint shopping centre branch.

Very busy and wouldn’t listen to my mother when she said she didn’t have the money. She said maybe another time and the man said, “how would you like to pay?” They were extremely pushy. The products aren’t worth the price, as you are able to find better, cheap alternatives literally anywhere. This was at greenhills

The Team at Origani Sylvia Park have the most amazing Team! Roberto & Danielle were so generous with their time and so helpful. The products are amazing from the Manuka face peel to the Thermal face mask and Firming Serum all so luxurious and divine. I had the best facial from Dani who talked me through the whole process and Roberto treated me like a princess. The whole experience was so special and I will be a loyal client to them for that reason so if your looking to be treated like royalty and get the best skin care you've ever had in your life then go see the Team at Origani Sylvia Park they will give you the best of care! Love you guys xx

(Edit added location)([Location]Stockland greenhills,east maitland) Partner was on her meal break came out of dusk they were set up right outside of there. worker went up to her put a hand cream sachet in her hand grabbed her hand and pulled her over to the store

She hates conflict and has strong anxiety so got pressured into spending over $1000 which I had to go over and force them to refund us

Everything at this shop is incredibly overpriced $160 for a soap bar (not even a big one) is a joke and to top it off they promote that afterpay is available putting financially irresponsible people into major debt that can completely screw over their life

Incredibly scummy and predatory business model DO NOT PURCHASE FROM HERE .

Please if anyone has any similar stories about this place report it to center management so this store can be removed

I'm from Australia. When I was shopping at gigamall in ho chi minh city, vietnam, they got hold of my sister. Very pushy, and bullshit all the way to try sell you products on the spot with ridiculous prices. No knowledge of skincare but information feed to them by the company. The supposed 'manager', middle eastern looking guy talked as if we are kids who didn't know what they was up to. Then rude when I tols them you cant push ppl and i just straight out refused to buy anything. I didn't tell them we live in Australia to watch them bullshit about their Australian products.

Guys, I have not seen this brand in Australia. And based on that interaction, they are just salesman and scammers. Don't be scammed :)

Everything is scripted. Very dodgy sales pitch. You will be bullied to accept if you have weak mentality.

Dodgy selling practices - steer clear!
I was lured in by one of their sales staff waving a sample at me as I passed by and thought it wouldn't hurt to accept a quick demonstration in-store. The sales person was extremely pushy - fast-talking and mixing over-the-top compliments with criticism of my skin and how much I needed their product. I repeatedly said I wouldn't be buying anything today (because I wanted to see how my skin reacted to the product after a day) but they kept pushing and it was very very difficult to leave without me being rude.
The actual product seems like a scam too - they demonstrated a Manuka peel and said all the stuff gumming up on my skin was dead skin cells but I know that's not how peels work - if they took that much skin off they'd be too strong - it was just the product coagulating. The sales person made a big deal of how there were "no chemicals" and it was "all natural" while pointing at the 12M expiry guide and recycling symbol on the tub - as if I'd be too bamboozled to notice the BS. She kept trying so many different tactics like showing me very unconvincing "before and after" photos and just wouldn't take no for an answer. I feel bad for all the people who probably buy something just so they can leave.
If the product really worked they'd have loyal regular customers and wouldn't need to bully people into buying

I was walking in a shopping centre and happened to make eye contact with a member at the stand who motioned me to come. I felt rude to say no so I explained I am in a rush and not interested. He asked to have 20 seconds of my time which I said okay but this was an absolute lie. I ended up being stuck there for almost 10 minutes. I understand this is a job and they need sales, but I do not appreciate when sales members ignore obvious facial and body language cues. I was very uncomfortable and I explained that I am young and a student, and my parents generally pay for my skin care (as I was alone, this means I will not be buying things). I thought this was an obvious cue that I would not be purchasing but he continued to push with more discounts. I said I always research products before buying them - he ignored this too. What really upset me was that he made comments on my hyperpigmentation scarring I have from acne as a tactic to promote his product. This was so unwarranted - I was not wearing makeup that day as I had errands to run and It left me feeling really insecure. I explained I suffer from hormonal acne due to a condition.
He also tried to guilt me saying he is a student too etc, has no family here (thus he needs sales). I don't necessarily blame him, but I assume the higher management of this company must be so pushy and demanding about their workers reaching a certain target.

I ordered a pants suit only got the top. Couldn't even get the top over my head.
When I contacted the company they told me I could return it and they would refund it.
Now that was last year October I think.
Everytime I contacted them they give me another excuse.
I have given them proof of the return item.
Now I have lost the item, which I paid for, and no refund.
Which means they now have stolen me purchase.
I would like either a suit replacement or my money back.
It's terrible the way they treat their customers.
Will tell everyone about the treatment I've received from this company.
Hester

The one problem I feel about Origani is that they don’t have a set of price. When we feel like we don’t want to buy due to price issue, they try to give us discount from this to this, trying to tell us that this price has never done before only special for us blah blah… which I feel like the price is up to their set of mouth.