Optum Bewertungen 77

If I could give Optum or any company associated with them a lower rating I would. I want to be honest and upfront. I am a former employee of Optum. One of the largest medical practices in Eugene, Springfield, Oregon was bought out by Optum in late 2022. Working conditions took a dive after that. Employees were only offered one choice of insurance benefits. It of course was through Optum, What a joke, that's all I will say about that. Unfortunately local healthcare in our towns went downhill fast. Optum terminated A ton of patients from their primary care doctors. I noticed a pattern in the patients that were let go, It was all about weeding out people on insurance plans that Optum did not want to accept. They will not bill to any insurance company they are not contracted with, even if you have out of network benefits. Why? Because they make more money by over billing. It is a lot easier to over bill for services if, you are the insurance company who owns the medical practice that is contracted with the same insurance company and it is the patients insuring company. Talk about the WOLF guarding the hen house. I saw over billing on my own EOB's. The only way to stop this company if for people to quit signing up for their insurance plans. There plans look good on paper but they just degrade our healthcare system.

I echo many of the bad reviews. Do not use the service. They said they do TB risk assessment and basically do not offer the service. When asked for a refund they give you the run around saying IT has to approve it. Just avoid them and go to PlushCare or another website that gives you what you need.

Optum is destroying healthcare in the south Willamette Valley of Oregon, just as in the Hudson Valley of New York. Even Optum's own staff are open about how bad it has gotten. The greedy execs running Optum are going to end up in the trash bin of executive has-beens. The State of Oregon is beginning to take action. The feds are right behind them. The DoJ is investigating all of UnitedHealth Group, on which Optum is a part. Hell knoweth no fury like a patient-doctor pair scorned by greedy corporate executives. Just wait until the physicians show up in front of a congressional committee.

I wish I could give this -5 stars. I had a virtual visit scheduled with UHC as a new Medicare recipient. Optum could not connect. The Optum link opened, verified my phone and microphone, but it could not connect for the visit. The woman from UHC was very nice but she said this happens often. What a waste of her time and mine.

come on now. today is october 7th. saw doctor on august 28th. just got referral. insanity at its best. and this after numerous telephone calls.

The foot dr granted us a 10 minute appointment.We were surprised he didn’t mention my scaling feet the first time. The second time we went he claimed he did. But in 10 minutes how much can you say. We have been calling to get a bill and the message says to hold your place in line leave a phone number. They emailed us to say they are sending us to collections. We’ve never got a bill to check to see if both insurances paid.

1. If I could have, I would have given Optum Physical Health a "0" review!
2. I've been waiting on Prior Auth for additional Physical Therapy appointments, since 8-22-25. Today is 9-18-25.
3. They are associated with my AARP UHC Medicare Advantage coverage and they "suck"!
4. I've tried calling UHC twice last week and have gotten no where. They totally lied to my face about not receiving any clinical documentation to support the request. ALL lies!
5. I have been in touch with my Ortho provider and they verified that clinicals were indeed faxed to Optum Physical Health on 8-22-25.
6. I'm a retired RN. My job before retiring was to obtain Prior Authorization for my patient's infusions and other medications. I know exactly how they all work and they work at "denying" everything! Do lie and deny receiving documents and the requests.
7. We all deserve better! I feel sorry for those who don't know how to be their own advocate, but since my background was in this area, I do and will push!
8. Dr. Oz really needs to step it up quite a bit. These insurance companies don't care and neither do the people that work for them. It's very rare to find someone that has empathy!
9. I will be forwarding my complaints to the insurance commission, Dr. Oz and my state's federal legislators!

Horrible and getting worse every time I com. Continue to be significantly short staffed with doctors limited to 8 minutes per visit. Why an insurance company can own a medical practice is beyond me and screams that this system is broken. The staff there is great but are leaving in droves. STAY AWAY AT ALL COST.

I can't imagine how they function, or how someone who is sick gets through this No one seems resonsible for this terrible billing system. Trying to pay a bill. The phone tree had a "no longer available" phone number, I called back requested a call back, got one, heard laughing in the background, and was put on hold not to the colorado Springs payment system, but to Southwest Medical in Nevada. NO idea how to pay this bill. I had no idea it was outstanding, never received anything, even when I visited again. Now suddenly I owe money that is in collections and no one can tell me what it's for.

Optum RX really messed up. They played me for weeks claiming they had my script and would mail it to me. They lied. After hours on the phone, emails and the stress they put me though, I can’t believe what a joke this company is. Terrible customer service and even worse communication. DONT USE OPTUM RX!

I am totally disgusted with Optum. The provider I go to no longer answers the phone from their patients. ALL calls, not just scheduling calls, go through a centralized Optum system. Those answering the calls have no idea what a person is talking about and often will give the wrong answer or they just don't know the answer. What a disgusting way to run a physician office.

Optum UHC Provider Relations.
I am a mental health provider who has been trying to get credentialed with Optum UHC. The application was submitted March 11. It is now Aug 6. Though it has passed the credentialing process, the application is stuck in the loading information phase. This has been going on for over 3 months. I have spoken with numerous individuals and it has been escalated twice to provider network managers. They do not respond to emails and no one seems to know what the issue is. It is highly frustrating. Honestly, it does not appear that they care about their providers at all.

My experience on today with Alethia was helpful. She assisted me as much as she could. The challenge that I am experiencing is finding a specialty physician. Alethia is in Member Services department. She did all that she could do. I would not recommend
Anthem Blue Cross/Optum (HMO) plan but if you can afford it I would recommend the PPO plan (Blue Cross). The physicians that I encountered were pleasant and professional with the exception of one. I have encountered several physicians in the course of (3) years. The challenges are more on the administrative part of the HMO plan. I worked in healthcare. I know what quality healthcare administration should encompass. There need to be constructive improvements within this business entity. I hope that the necessary changes are implemented soon. This has been my experience.
I hope that this is helpful. Blessings.
Best Regards,
Patricia

They are the worse. Be aware there is a Humana insurance that is under OptumCare. DO NOT DO THAT ONE!! They make you call almost 5-6 different phone numbers and 10 different reps. They even told me my doctors was out of network thru Humana, he is In network. There system is not working and they cannot see on their end the Humana provider network site. Please contact Humana and make sure you are not under the Humana OptumCare plan.

Typical United Healthcare system. Make the service as crappiest possible so they can maximize profit. Create a call center where the people that are interviewing hire have tendency to be sociopathic which is to them important trait. Screw up everything left and right. Ruin a perfectly good system on a health care partners when they took it over there was Exodus of doctors and staff were good reason. The bottom line is get as many patients in and paid as little as possible. I after 30 years with health care partners I had to walk away when often took over. They screwed up so much and they're violating laws and complaining them is useless. Let me put in one date but there were multiple dates so I just randomly put in a date. Took 5 days to tell me I had cancer from biopsy cuz they're so screwed up almost didn't get a blood test in order to have a pre-op for pre-op to get my surgery done. They're just so messed up it's just pathetic. They are a sorry excuse of it health care clinic

My wife was double billed for a appointment for a pelvic exam only and got paid from medicare $227-!00%! The Gynecolgy/obstetrics department sent up a claim code to billing dep't for a office visit and a exam.Medicare only pays for a preventative pelvic exam every 2 years.Called Medicare to find out why they didnot pay the additional charge for a office visit.they told me that a office visit is separate from the exam and that once you walk into the office before the actual exam there is a charge for appearing at signing in.That charge amounted to a extra $225 that she is responsible for.This amounts for double billing using a claim code thatOptum knows Medicare will decline!She only made one appointment for a pelvic exam and not a annual exam along with a pelvic exam! They never told her when the appointment was made that it was a 2-in 1 appointment with a additional charge of $ 225!I called Medicare to find out why they declined the extra charge of whivh I already knew based on the same experience with optum 3 years ago! I made sure that my wife informed the Doctor that she is only here for a pelvic exam.The Dr. reassured her in conversation that there would be NO extra charges! So the Dr.snds up the claim code used by Optum which isnot compatible with Medicares correct claim code and now they are trying to extract a additional $225 from her for a service they didnot perform and she didnot want.Needless to say I filed a claim with the NYS AttorneyGenerals office for what I call a Bait and Switch deceptive billing practice.Watch out Senior citizen women for this pracice by Optum.If they would have told her upfront that there would be 2 charges she would have cancelled the appointment on the spot.But they are clever by making you sign a waiver that you are responsible for what the insurance doesn't pay!If you don't sign they won't see you!Now they have your signature and can put in any claim code they want even for things that were not performed! This is called padding the bill.

on the phone over an hour...no one picked up...still can't get our payments (dental office) because our account is locked. TERRIBLE customer service

I would leave a 0 if I could. I've had a kidney Stone that caused sepsis twice. I almost died. It's been 4 months and I'm still waiting for surgery. I can't get anybody to call back. I've called 2 and 3 times to get a call back from the first time I called. It's been two weeks. I've never known a medical organization that you have to call over and over just to get a call back. You can wait 2 weeks for a simple question to be answered. It's absurd. They are horrible. I would never use them again. I have incredible insurance. I can go to anyone I want. How I ended up with this
organization is just sad. I will never let it happen again.

My Chart
I was notified I had been entered into a care plan and to log into MyChart for details. 1. My user name and password, entered correctly 3 times, was rejected. 2. went to reset username and password, their form had autoloaded MY HUSBAND'S birthdate. The form had come to MY email, not his. 3. I created a new username and password, with the correct birth date. This also was not accepted. 4. I called their customer service line and was connected to their Online Pharmacy! Can't wait to leave Optum!

I had a simple straight forward question with asking who to contact or send open enrollment to and they will not answer my question, instead a reply sending me in circles right back to customer hub. When I ask for them to contact me by phone, they refuse and tell me to email customer care. Very Frustrating!!!!