We have been clients of Optimise for over 10 years, and throughout that time Simon, Louise, Daniel and the wider team have consistently gone above and beyond to support us. They are professional, appr... Mehr ansehen
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Das sagen Bewerter
I have been working with Simon and Linette for nearly 2 years. They have helped me enormously in navigating the labyrinth of US-UK cross-border tax issues as I have moved from the USA to the UK. While... Mehr ansehen
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We are new clients of Optimise and we find this company competent and caring. The unlimited 30 minutes tax advice that can be booked freely at anytime is priceless and make clients feel looked after.... Mehr ansehen
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We were clients of this firm for around two years. At the start, the service was excellent — particularly from Louise, who was responsive, supportive and professional. I genuinely believed... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
UK property tax accountants for landlords Our property tax accountants help landlords run their rental business Our property tax advisors focus on landlords running a successful rental business. There are many buy-to-let tax matters that affect landlords running a rental business in the United Kingdom. Using a specialist property accountant can help you grow your wealth through property whilst being tax-efficient. Buy-let-let tax issues: Stamp Duty Land Tax (SDLT), Value Added Tax (VAT), income/corporation tax, Capital Gains Tax (CGT) and Inheritance Tax (IHT) that is dealt with by HMRC. A qualified property accountant must deal with these buy-to-let tax issues. Due to the tax savings, we are seeing more landlords run their property business through property investment companies. Foreign expats that invest in UK buy-to-let property can own these investments in their own name or a private investment company. Care must be taken when using a property limited company because your international tax affairs need to be considered, not just the UK. Double taxation and UK tax treaties cannot be ignored. Use a property tax specialist to help you navigate through the international complexities.
Kontaktinformationen
Bramley House, Bramley Road, Long Eaton, NG10 3SX, Nottingham, Vereinigtes Königreich
- 01159394606
- info@optimiseaccountants.co.uk
- optimiseaccountants.co.uk
3,9
Gut
26 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Thorough professionals
I have been working with Simon and Linette for nearly 2 years. They have helped me enormously in navigating the labyrinth of US-UK cross-border tax issues as I have moved from the USA to the UK. While I consider myself very well informed in both US & UK tax matters, the complexity arising in tax preparation and planning for someone subject to taxation in both countries would be overwhelming without the professional expertise provided by Optimise. There are so many pitfalls, with potentially huge financial consequences (i.e. $/£ penalties), and it really is a case of "unknown unknowns"; only when you get the right advice do you learn what didn't even realize you you needed to know. While such advice may not be inexpensive, the consequences of foregoing it make it a worthwhile investment. I recommend their services.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you so much, Andy, for taking the time to leave such a thoughtful review.
It has genuinely been a pleasure supporting you and helping navigate the complexities that can arise with US-UK cross-border tax matters. As you rightly mention, many of the biggest risks are often the “unknown unknowns”, and we are very pleased that our guidance has helped provide clarity and reassurance during your move from the USA to the UK.
Your kind words about Simon and Linette mean a great deal, and we truly appreciate the trust you have placed in us over the past two years.
Thank you again for your recommendation and continued support, it is sincerely appreciated by the whole team at Optimise Accountants.
We have been clients of Optimise for…
We have been clients of Optimise for over 10 years, and throughout that time Simon, Louise, Daniel and the wider team have consistently gone above and beyond to support us. They are professional, approachable and genuinely care about their clients. We always feel well looked after, and their responsiveness and availability whenever we need advice or assistance have been outstanding. We would highly recommend them.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you so much, Rich, for your kind words and continued trust in Optimise Accountants over the past 10 years.
It has genuinely been a pleasure supporting you throughout that time, and feedback like this means a great deal to Simon, Louise, Daniel and the wider team. We always strive to provide responsive, proactive and approachable support, so it is wonderful to hear that this has reflected in your experience with us.
Thank you again for taking the time to leave such thoughtful feedback and for recommending our services. We truly value your long-standing support and look forward to continuing to work with you in the years ahead.
Kind regards,
Simon Misiewicz
Co-Director
Optimise Accountants
A disappointing end to what began as a great relationship
We were clients of this firm for around two years. At the start, the service was excellent — particularly from Louise, who was responsive, supportive and professional. I genuinely believed we had finally found a long-term accounting partner.
We proceeded with incorporation and were referred to a specialist company they recommended and fully endorsed. Our Ootimise account manager attended every meeting with that company, and at no stage were any concerns raised about the referral or process.
I spoke to one of the partners who congratulated me and advised a member of their team would contact us how to set up. Rather than a welcome letter we were terminated . I received an unexpected email informing me that they no longer wished to work with us. There was no warning, no conversation, and no attempt to support us through the transition. After repeated requests for clarification, the only explanation given was “business restructuring.”
What I found particularly disappointing was that the partners I had previously trusted and communicated with did not contact us directly. Instead, communication was handed over to a PR representative, which felt evasive and unprofessional — especially after such close involvement up to that point.
This left us without support at a critical moment for our business, despite the fact that they promote themselves as specialists for exactly this type of client.
While the relationship began very positively, the way it ended has unfortunately damaged my confidence in the firm. The only silver lining is that we have now engaged a new accountant whose level of support, clarity and professionalism fully reflects the fees they charge — and we are far bettered served as a result. A firm that will support through thick and thin
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
===
Addition: 10th January 2026
We have requested additional information, but none was forthcoming as to who they were or what the real complaint is.
We will always do our very best to follow up on any perceived negative client experience to resolve the matter quickly and to ensure to client's comfort and satisfaction.
===
Thank you for taking the time to leave a review.
We're genuinely sorry to hear that your experience did not meet your expectations, especially after what you felt was an initially positive working relationship. We appreciate your comments about Louise’s support. We agree she is an asset to our team, and it’s good to hear her involvement was helpful.
At the same time, we are concerned to read the details you’ve shared. Sudden disengagement without clarity is not how we handle client transitions, and the involvement of a “PR representative” does not match any internal process we use.
This makes it difficult for us to verify the situation without more information, and at this stage, we have not been able to identify your account from the details in your review.
To investigate this properly, could you please contact us directly with the following so we can locate your file:
Your full name
Company name
Dates you worked with us
Names of any team members involved
You can reach us at sales@optimiseaccountants.co.uk
or by replying to this review with a reference. Once we have the correct information, we will review the full timeline and respond to you directly.
We take all feedback, positive or negative, seriously and appreciate you raising this so we can look into it.
We hope to hear from you soon so we can understand what happened and address any concerns appropriately.
Super quick responses and super easy to work with
Simon provided very quick responses via email. The emails were well written, clear and easy to understand. I would recommend
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Hi Lewis, thank you for the kind message and it is important that clients receive clear and concise instructions for deeds of trust to ensure you have confidence and comfort in your approach. I am glad we were also able to make a timely change as requested too
discovered today that my previous…
discovered today that my previous review has disappeared along no doubt with other bad reviews. optimise withdrew their services because I pointed out their error (which they said was due to computer when it was most likely human). this left me in the lurch. fortunately I found a much better (and cheaper) chartered accountant who im still with. I posted a review at that time and got nasty threats of litigation from Simon. these were empty threats but shows the sort of people they are. also at that time his wife who seems to run the show was not a qualified accountant - I recall she was a chartered procurer! they were not a firm of chartered accountants so there was limited address to the professional bodies. they may employ chartered accountants but the firm isnt and still isnt from looking at their website. beware.
REPLY TO REPLY - thanks Simon but everything I said was true and your solicitors threat was about my review and not about social media. also the issue was not about delay but about a very basic error in the co. house statement, and any apologies were hard won after blaming computer error and general defensiveness. there was no discussion about future services being withdrawn - your wife just announced that they would be after I had been paying monthly for very little as the accounts for that year had not been prepared. you havent explained why my bad review and others have disappeared.
REPLY 09/10/25 - thanks for second response. unfortunately there are some errors. you state that the letter your solicitor wasnt about my review but in fact was about social media posts. if you were to check the letter for yourself you will see the first sentence states:
'We are instructed by the aforementioned client in relation to statements posted by you on wwwpropertytribes.com and google reviews...'
So it was about my review and the second page requests removal of the review. There was a clear attempt to influence the reviews by intimidation. I dont think property tribes constitutes 'social media' - it is a specialist property forum where information and advice is shared among members.
There was no breakdown in communication from my end. Louises decision to withdraw services was a surprise. I doubt very much that anyone was crying over my emails! these were were polite and proportional.
my recollection is that the main professional bodies couldnt investigate as optimise were not a firm of chartered accountants and ACCA website misleadingly listed optimise as chartered accountants. This is what ACCA said:
'From ACCA
Good afternoon Mr Wernick,
My name is Hilary, Complaints Lead within ACCA. Your case has been passed to me by my colleague Carol-Anne to review and respond.
Having read your previous correspondence and having investigated your case, I must reaffirm that we are required to show details on our website of firms where one or more of the firm’s partners are practicing ACCA members.
I do appreciate however, that the information on the "Find an Accountant" pages of our website, was not as detailed or specific as you had hoped.
As advised previously, we appreciate your thoughts and have taken your feedback on board, your comments were initially passed onto our Change Request Process Group to discuss and consider.
I can confirm that following the subsequent process group meeting, held just a few weeks after your initial comments, it was agreed that we would review our website with a view to adding clarity to our membership, in addition a request was passed to our Authorisations Team to consider the most suitable way to display this.
As I am sure you can appreciate, such changes can take some time to effect, and a change to this specific section of our database does require approval from our Compliance team as well as other specialised areas of the business.
At this stage, I can confirm that wording has now been agreed and passed to internal stakeholders for approval pre implementation. I understand that my colleague Gina has advised she will notify you when the website has been changed and the information updated.
Whilst I appreciate your strength of thought on the matter, regrettably at this point, I cannot advise you of a confirmed date when this is likely to be amended.
As a progressive company we certainly to appreciate feedback and I would like to thank you for taking the time to contact us and share your thoughts.
If I can assist you on any other matter, please do not hesitate to get back in touch with me.
With kind regards,
Hilary
Hilary McGuinness
Complaints Lead
Customer Services
ACCA
110 Queen Street
Glasgow
G1 3BX
fax:+44 (0)141 582 2222'
I now realise that my review was on google reviews and optimise have changed to trust pilot.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Response from Optimise Accountants (Simon Misiewicz, Director)
For transparency and accuracy:
Optimise Accountants is a UK-registered firm established in 2003, supporting over a thousand clients nationwide.
Our firm is led by Louise Misiewicz, who manages a team of fully qualified accountants — all ACCA members and most also ATT-qualified.
We take client confidentiality and professional conduct very seriously and therefore do not discuss individual client matters in public forums.
In this case, the issue related to a system delay in filing a Companies House confirmation statement, which was resolved and followed by multiple apologies. We acted swiftly once the matter was raised and worked to ensure no lasting impact.
We raised legal concerns only after false and unsubstantiated social media statements were made about our team.
Optimise Accountants has been reviewed by our professional regulatory bodies, who confirmed that no disciplinary action was warranted and that the matter was formally closed following our prompt cooperation.
We do not remove Trustpilot reviews; moderation and visibility are managed solely by Trustpilot’s systems.
We remain committed to providing accurate, compliant tax advice and maintaining a respectful environment for both clients and staff.
Reply to Andrews update
To clarify, the legal correspondence referred to your social media posts, not your review, as these included statements that were factually incorrect about our qualifications and conduct. The intent was simply to protect our team and ensure accurate information was shared.
The difficult decision to end our engagement followed a breakdown in communication. Some correspondence had become distressing for staff to a point of them crying and our priority had to be maintaining a safe and respectful working environment.
For transparency, Optimise Accountants was founded in 2003 and employs a team of fully qualified accountants, including ACCA and ATT members, led by Louise Misiewicz, who manages the firm’s operations.
We do not have control over the visibility of reviews on Trustpilot, which manages moderation independently.
We sincerely wish you well with your new accountant and appreciate your feedback, which helps us reflect and continue improving the service we provide to all clients.
As this matter was fully reviewed by both the ACCA and the IFA, who found no grounds for any disciplinary action against our firm, we consider it formally closed. We will not be responding to any further comments on this thread, as we believe continued discussion would not be beneficial for you, for us, or for readers seeking balanced insight into our services.
A well earned review, thanks Optimise Accounts
My Accountant Linette was knowledgeable in regard to our specific tax area of concern, she listened to the concerns we had and managed the process well so that we could achieve our objectives, I would recommend Optimise Accounts, thanks.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you so much for your kind words and 5-star review! 🌟 We’re delighted to hear that Linette was able to support you with your specific tax concerns and guide you through the process smoothly. Your recommendation means a lot to us, and we’re so pleased we could help you achieve your objectives. We’ll be sure to share your feedback with Linette and the whole team — it will make their day!
Thank you again for choosing Optimise Accountants.
Truly professional and excellent knowledge +customer service
I have been with Optimise accountants for about a year, and I'm sincerely impressed with their professionalism and customer service. I found them via Youtube as they had some great useful content. Then when I needed to start my property Ltd company I thought they would be the best accountants to go with in terms of property and so far I'm very impressed. I spoke with Simon and have had emails and calls with other members of the team who have been so helpful and polite with admin etc. I have my account manager - Sheba that I work with, she has been fantastic in helping me with my Year end accounts and submitting them, and answering any questions, everyone is very organised, they also know good tips too that some accountants don't tell you. I definitely recommend them!
25. April 2024
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Dear Suja,
I wanted to extend my sincerest gratitude for your incredibly kind feedback regarding your experience with Optimise Accountants. Your words truly mean a lot to us.
It brings us immense joy to hear that you have found our services to be professional and that you appreciate the level of knowledge and customer service we strive to provide. We are delighted that you discovered us through our YouTube content and that you chose us to assist you with your property Ltd company.
I am especially pleased to hear that Simon and the rest of our team have been able to provide you with helpful and polite assistance, and that Sheba has been fantastic in guiding you through your Year end accounts process. Your satisfaction is our top priority, and knowing that we have been able to meet your expectations brings us great satisfaction.
Your recommendation means the world to us, and we are grateful for your trust in us. Please know that we are always here to support you in any way we can, and we look forward to continuing to serve you with excellence.
Thank you once again for your wonderful feedback and for choosing Optimise Accountants.
Really helpful call
Ghania was really helpful during a recent call to discuss my company end of year accounts. She discussed everything in easy to understand terms and really took the time to ensure that I understood what she was talking about. Thank you Ghania.
12. März 2024
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Dear Sue,
I wanted to extend my heartfelt gratitude for your kind feedback regarding our recent discussion about your company's end-of-year accounts. Your words truly warmed my heart, and I'm delighted to hear that you found our conversation helpful.
I'm thrilled to know that the explanations I provided were clear and easy to understand. Ensuring clarity and comprehension is always a top priority for me, and I'm glad to hear that it made a difference for you. Your understanding and engagement during our conversation were greatly appreciated.
Thank you once again for taking the time to share your positive experience. It means a lot to me. If you have any further questions or need assistance in the future, please don't hesitate to reach out. I'm here to help.
Warm regards,
Ghania
Louise is amazing!
Louise was incredibly patient. She answered all of my questions carefully and completely and proactively proposed solutions to problems I had believed to be intractable.
Louise demonstrated her deep knowledge of the law concerning incorporation of properties and was able to put my mind at rest.
20. November 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Hi Glyn,
I wanted to take a moment to express my heartfelt gratitude for the wonderful review you left. Reading your kind words about how Louise assisted you was truly uplifting. It's fantastic to hear that her patience, comprehensive answers, and proactive approach not only addressed your concerns but also offered innovative solutions to those seemingly insurmountable issues.
Your acknowledgment of her deep understanding of property incorporation law and her ability to reassure you is much appreciated. Feedback like yours is incredibly valuable, and it motivates us to maintain our high standards of service.
Thank you once again for taking the time to share your positive experience. We're thrilled to have been able to assist you in such a meaningful way.
Wouldn't choose an other accountant!
Optimise have been my accountants for years, especially helpful their expertise in property. Grateful for all the support they've offered and for their upmost dedication to proactively educating and sharing information with regards to tax/accounting. Laura Unwin is an incredible account manger - she has gently and thoroughly held/guided me through company returns and educated me on tax efficient ways that will save me thousands of pounds. Extremely hands on, accessible and well organised/ systemised firm, thank you!
16. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Hi Kimberley
I wanted to take a moment to extend my heartfelt thanks for the kind referral you provided. It means a lot to receive such positive feedback, especially from someone who values the services we provide at Optimise. Our primary goal has always been to offer proactive education, guidance, and support, and it's heartening to know that our efforts are making a difference.
Laura Unwin and our entire team are committed to ensuring that our clients benefit from tailored, tax-efficient solutions, and I'm thrilled to hear about your positive experience with her.
Thank you again for your trust and for sharing your experience. We look forward to many more years of collaboration and support.
Warm regards
Simon
Easy & quick to get a meeting with an…
Easy & quick to get a meeting with an experienced & knowledgeable accountant who can answer our specific questions. Definitely very happy to recommend Optimise.
7. August 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you Roshan for a very nice testimonial and I am delighted to see that we have supported you and hope to do so many times in the future.
CGT advice
Excellent chat with Linette clear and concise information given at all times. Thanking you again
2. August 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Hi Linda, many thanks for your kind review. How could we have converted the four stars into five for future reference?
Linnette is a very good person and her…
Linnette is a very good person and her method of explanation is very impressive
27. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you Sukhdev, we will ensure that Linette receives this wonderful testimony. What a nice way to start the weekend and thank you for being a great client. Always happy to serve you :-)
Excellent advice and easily understood.
19. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you ever so much Ian for the very kind feedback. We are delighted to serve you.
Fantastic service
Muhammed was great. A lot of value provided in the 30 min zoom call. On the back of this we have adjusted our planned property structure.
25. April 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Awesome! I'll definitely make sure to pass on your 5-star review to Muhammed. He'll be over the moon to hear that you got so much out of the call. Don't hesitate to reach out if you need anything in the future. We're always here to help!
Been with Optimise since 2015
Been with Optimise since 2015. Just had my annual call with Ghania who has been as fantastic as always ! Very happy with the service we get every year...
3. März 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you, Andy, for such a glowing review. I will ensure that Ghania gets this message. What a great start to the week, thank you. I hope you have a pleasant week ahead.
Great, friendly service
Got all the information I needed in the 30 minute tax call. Even answered a follow up clarification question.
16. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Than k you ever so much for the very kind words. I am delighted to see that we could help. Have a fab weekend.
Tax planning advice was very suitable…
Tax planning advice was very suitable and to the requirements
7. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Thank you Narshika for the very kind feedback, which will be passed on.
Optimise are amazing
Optimise are amazing, so helpful and full of information broken into english, minus the jargen.
I couldn't recommend them enough.
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Hi Chris, that is a very nice thing for you to write in a public domain and we appreciate your custom. Wishing you a brilliant 2023
Very knowledgeable team
Linette was very helpful and knowledgeable. I asked many questions around different topics and she was very patient and went through everything in detail. Would highly recommend!
23. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Optimise Accountants
Hi Maria, many thanks for the lovely review. I have passed on your comments into the grateful Linette. You know where we are should you need any further support.
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