I bought the chocolate brownie ice cream. Good heavens, it wasn't what I expected. The texture is very airy, like a chocolate mousse almost, and the flavour was chalky. In my opinion it tasted like a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Delicious ice cream, so far tried the hazelnut & chocolate, chocolate brownie & salted caramel. Ordered the Belgium chocolate ice lollies & also received the raspberry swirl as free - my other half li... Mehr ansehen
Unternehmen hat geantwortet
Jezus wat een kleere zooi dit 7 euro betaald voor dit pak en niet eens cookie dough echt balen dit volgende keer komen we jullie opzoeken op de verpakking stond niet dat het ijs was dus we wilde het u... Mehr ansehen
Unternehmen hat geantwortet
Not even worth 1 star, poor excuse of an b n j imitation. The cheapest flavour ice cream ever with the smallest pieces of cookie dough you can't believe how big of a scam this is. PLEASE NEVER BUY THI... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're on a mission to help everyone treat themselves well. We've created award-winning ice cream that’s better for your health with up to 60% fewer calories and sugar than those OTHER brands all while delivering the same indulgent taste you know and love. #IndulgeInLife with Oppo!
Kontaktinformationen
Studio 2.17, Food Exchange Building, SW8 5EL, London, Vereinigtes Königreich
- team@oppobrothers.co.uk
- oppobrothers.co.uk
2,5
Mangelhaft
426 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Sugar free, fat free, pleasure free
I bought the chocolate brownie ice cream. Good heavens, it wasn't what I expected. The texture is very airy, like a chocolate mousse almost, and the flavour was chalky. In my opinion it tasted like a cheap chocolate mousse that had been frozen. I wouldn't buy it again. I'll stick to the full fat, full sugar stuff.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear our Gooey Chocolate Brownie flavour wasn’t to your taste.
This feedback is unusual and not something we hear often so please feel free to email us the information printed on the bottom of your tub and any photos you may have taken of the ice cream so we can investigate further – team@oppobrothers.co.uk
Many thanks,
Hannah
Brand Manager
Chocolate love
I personally prefer the chocolate flavoured ice cream, since the raspberry coulis was a bit too dour tasting for what i like. Overall it’s a great icecream if you want something less sugary but still a sweet treat :)
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Levi,
Thank you so much for your review.
Great to hear you're a fan of our chocolate ice cream 🍦
Really appreciate your support of our brand and mission to help everyone treat themselves well!
Kind regards,
Team Oppo
customer service sucks
product is no good if customer service is NOT there no phone number no email
9. November 2025
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi there,
Thank you for contacting us here on Trustpilot.
We do have a 'CONTACT' section on our website (https://www.oppobrothers.com/pages/contact) where you can submit a form and one of the Oppo team will respond to you within 24 hours.
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Vies bah niet te kanen flikker toch een end op
Jezus wat een kleere zooi dit 7 euro betaald voor dit pak en niet eens cookie dough echt balen dit volgende keer komen we jullie opzoeken op de verpakking stond niet dat het ijs was dus we wilde het unboxen en zeide dit word spannend.. wat blijkt zit er kaulo vieze roomijs met 2 cookie doughtjes in echt vies van jullie koop het niet en fijne dag
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hallo,
Allereerst hartelijk dank voor uw aankoop en uw steun aan ons kleine bedrijf – we stellen dit zeer op prijs!
We hebben nog nooit eerder dergelijke feedback ontvangen – mensen realiseren zich niet dat dit een bak ijs is.
Veel andere merken volgen dezelfde aanpak als wij op de voorkant van de verpakking. De wettelijke naam staat natuurlijk op de achterkant van de verpakking, samen met alle andere belangrijke informatie, en er staat ook ‘ijs’ vermeld.
De feedback over slechts 2 stukjes koekjesdeeg in deze ijsbak is echter zeker niet juist. Stuur ons daarom gerust een e-mail met de informatie die op de onderkant van uw bak staat en eventuele foto's die u van het ijs hebt gemaakt, zodat we dit verder kunnen onderzoeken – team@oppobrothers.co.uk.
Dit bericht is vertaald met DeepL Translator - excuses voor eventuele fouten.
This message has been translated using DeepL Translator – apologies for any errors.
Hartelijk dank,
Hannah
Social & CRM Manager at Oppo Brothers
Great tast, too expensive.
Great tast, only the massive price is ridiculous.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it and glad to hear you enjoy our ice cream!
We use premium ingredients which come with a higher price point but we do run regular promotions so do keep an eye out at the supermarket.
As we continue to grow as a business, price will of course be reflected in that too!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
This Oppo ice cream Dough, don't taste nice.
This Oppo ice cream cookie
Dough, taste like chemicaliën . This theribel taste is zo pore thats even with whipcream, it don't taste better. The cookies are so small i have to look for it. This Oppo ice cream cookie Dough. " don't buy it".
25. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear our Chocolate Chip Cookie Dough flavour wasn’t to your taste.
This feedback is unusual and not something we hear often so please feel free to email us the information printed on the bottom of your tub and any photos you may have taken of the ice cream so we can investigate further – team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
Not even worth 1 star
Not even worth 1 star, poor excuse of an b n j imitation. The cheapest flavour ice cream ever with the smallest pieces of cookie dough you can't believe how big of a scam this is. PLEASE NEVER BUY THIS NO MATTER WHAT THEY SAY OR PROMISE BAN THIS PRODUCT QITH FIRE!!!
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear our Chocolate Chip Cookie Dough flavour wasn’t to your taste.
This feedback is unusual and not something we hear often so please feel free to email us the information printed on the bottom of your tub and any photos you may have taken of the ice cream so we can investigate further – team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
I would zero stars if possible!
I would zero stars if possible.
Horrible - chemical - taste!
Never again.
Better to have small amount of real (natural) ice cream than this disaster
22. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Kata,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear you have had an unenjoyable experience recently and this is not something we hear often.
Please can you contact our customer service team over email to provide more information about this chemical taste so we can investigate further? team@oppobrothers.co.uk
Looking forward to hearing from you shortly!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
We are very grateful to the Oppo Brothers kind and continued support of Cardiac Risk in the Young (CRY)
Throughout the years, the Oppo Brothers have supported UK-based charity Cardiac Risk in the Young (CRY), by generously providing a prize for the winner of our Annual Great Cake Bake (GCB)! Hannah speedily replied to our email and generously offered us a prize, for this years GCB winner. We are very grateful to all at the Oppo Brothers for their continued and kind support of CRY.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Tilly,
Thank you so much for your kind words!
We're always up for supporting great charities like Cardiac Risk in the Young (CRY) in any way we can 😊
Looking forward to hearing how this years Great Cake Bake (GCB) goes!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Love Love Oppo Brothers
Love Love Oppo Brothers. Really indulgent ice cream, family run business, great ingredients means good nutrition. Everything to like.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Catherine,
Thank you for leaving us a review and for your kind words!
So glad you're a fan of Oppo and our mission to help everyone treat themselves well!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
The calorie count in the salted caramel…
The calorie count in the salted caramel balls seems completely off. I have tried to weight each individual ball and they are 15grams instead of 9grams almost doubling the calorie content. I noticed as I have been gaining weight without understanding why.
Update: The size of the balls I have in my current boxes is exactly the same as I’ve previously seen. This current box has 04-2025 L3/107 09:49 written on it. I've bought them from several places (this time on Gopuff) and it's all the same. I'm shocked that you market this is a low calorie product.
6. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Andrea,
Firstly, thank you for purchasing our Salted Caramel ice cream snacking balls.
Regarding your enquiry about the nutritional values, our boxes are packed to average weight and every now and then we may get an extra large ball that sneaks through.
However, to have this as a regular occurrence is very unusual and we'd like to investigate further.
I can see that you have also emailed us, which I will reply to now and request batch code information from you if you still have the packaging.
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
I would give it no stars
I would give it no stars. It leaves a horrible taste in my mouth and when you eat it it is not very nice. No match for Haagen Dazs, might be more calories but also more and better flavour. Won't buy again.
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Corrie,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear you have had an unenjoyable experience recently and this is not something we hear often.
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Looking forward to hearing from you shortly!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
We used to love the salted caramel…
We used to love the salted caramel lollies and the almond crunch and then the recipe changed and the ice cream is so soft and mushy so having had our last two out of the freezer tonight we won't be buying any more 😞
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi there,
First of all, thank you for purchasing and supporting our small business - we really appreciate it!
It is our top priority that our customers love our delicious tasting ice cream and we're very disappointed to hear you have had unenjoyable experiences recently with our sticks range.
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Looking forward to hearing from you shortly!
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
Antwort von Oppo Brothers
Hi there,
It is our top priority that our customers love our delicious tasting ice cream and we hate it when one of them has an unenjoyable experience.
What you appear to be describing is freezer burn which can occur when the product is subject to temperature-abuse.
When our ice cream isn’t being stored at or below the correct temperature of -18°C, ice crystals can form and alter both texture and taste.
This temperature-abuse can happen during transit from the supermarket depot to the specific store which unfortunately is outside our control.
Please can you pop an email to our customer service team so we can investigate this issue further - team@oppobrothers.co.uk
Looking forward to hearing from you!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Really poor portion sizes
I bought a tub this evening and I was so disappointed to find the tub was literally only half full. I have pictures but I don’t seem to be able to upload them!
The ice cream tastes good but for the price.. really not worth it in my eyes and I think its a bit deceptive selling it in the same size tub and price as B&J with only half the content.
Really disappointing to be honest
27. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Cliona,
It is our top priority that our customers love our delicious tasting ice cream and we hate it when one of them has an unenjoyable experience.
Rest assured, our ice cream tubs should be filled to the brim and what you are describing is temperature-abuse.
When our ice cream isn’t being stored at or below the correct temperature of -18°C, air inherent within the ice cream (which provides the creamy texture) is released causing shrinkage.
This temperature-abuse can happen during transit from the supermarket depot to the specific store which unfortunately is outside our control.
We have responded to your email regarding this matter and we hope to hear from you shortly!
Kind regards,
Hannah
Social & CRM Manager at Oppo Brothers
Terrible ice cream experience!
Terrible ice cream experience!
We decide to try out a new brand of ice cream and quickly came to regret it. An hour after eating my friend and I bloated up, and the bloat continued for three days including vomiting the next morning. We have no food intolerances and this came as a bad surprise to us!
14. August 2023
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Daniel,
Thank you for leaving us a review and for trying our Great Taste award-winning ice cream!
We're really sorry to hear you and your friend didn’t have a positive experience with us and what you have described is highly unusual.
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
What amazing products!
What amazing products! I have been an avid fan for a while now, and they keep coming out with wonderful new products! Their Choc Hazlenut balls are to die for and as an added bonus allow me to indulge guilt free! I can happily polish off a whole tub of their new caramilised biscuit flavour in one go, and still not worry my personal trainer! Keep up the good work Oppo!
26. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Andy,
Thank you so much for your review!
Great to hear you're a fan of our new Chocolate Hazelnut snack balls and our new Caramelised Biscuit Swirl tub 🍦
Glad we're able to keep your personal trainer happy haha!
Kind regards,
Team Oppo
Don’t try their Caramelized Biscuit…
Don’t try their Caramelized Biscuit Swirl. I tried Oppo Brothers Ice Cream for the first time on Tuesday eve with my partner. We really enjoyed the taste, however, within an hour our stomachs were the size of ballons! I’m not sure what ingredients they are using, but now we are on day two of the aftermath of this ice cream, where we have vomited, are bloated and in and out of the bathroom!
18. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Aoife,
Thank you for leaving us a review and for trying our Great Taste award-winning ice cream!
We're really sorry to hear you and your partner didn’t have a positive experience with one of our ice cream tubs.
Our new Caramelised Biscuit Swirl ice cream has been highly reviewed and your experience is highly unusual!
Please can you contact our customer service team over email to provide more information so we can investigate further? team@oppobrothers.co.uk
Many thanks,
Hannah
Social & CRM Manager at Oppo Brothers
Awful experience with their products…
Awful experience with their products and “Customer Service”!
Our family have been consuming Oppo products for years and loving them, but we have always found the quality to be quite inconsistent. Unfortunately, we recently purchased a faulty batch of Salted Caramel Sticks, which tasted of rotten fish! When I reached out to Oppo Brothers, they kindly sent out some replacements, but these also had an unpleasant taste. Oppo Brothers won’t confirm whether they have changed the recipe or whether these were also substandard, but we will be giving their products and their ‘customer service’ a wide berth from now on!
20. März 2023
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Dear Sue,
We’re sorry that our Great Taste award-winning Salted Caramel sticks weren’t to your taste.
We were of course happy to immediately replace them as a gesture of goodwill.
We’ve got some exciting new flavours in our tubs, sticks and snacking balls range this summer so hopefully you’ll find something you love amongst them.
All the best,
Oppo
Its not true that this OPPO ice cream…
Its not true that this OPPO ice cream is for gestational diabetes. I ate last night and its spike so high my sugar never to this OPpo brothers ice cream
19. März 2023
Bewertung ohne vorherige Einladung
Antwort von Oppo Brothers
Hi Janics 😊 at Oppo, we’re on a mission to create Great Taste award-winning ice cream with up to 60% less calories and sugar than the regular brands. We as a company do not market Oppo ice cream as suitable for gestational diabetes. We have been recommended by gestational diabetes support groups by those who have added us into their diet and had positive experiences with their blood glucose levels. Every one responds differently and we’re sorry to hear on this occasion that it hasn’t worked for you. Many thanks, Hannah (Social & CRM Manager at Oppo Brothers) 🍦
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.