OpenMoney Bewertungen 

Antwort von OpenMoney

6. Jan. 2020

Hi Dean,
Thanks for leaving an honest review of your experience on the website. We’re very sorry that our website would not load for you. It would be great to understand what the issue was so we can investigate further. You can contact our support team on webchat, Monday – Friday, 9am – 8pm or via email at hello@open-money.co.uk.

We can assure you that we’re not a scam! We’re fully authorised and regulated by the Financial Conduct Authority – you can find out more about this on the FCA’s register here: https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000l90izAAA - we hope this puts your mind at ease 😊

Thanks,
The OpenMoney Team

Antwort von OpenMoney

3. Jan. 2020

Hi Juliet,

We're really sorry you experienced these issues with our app and we apologise for any frustration we've caused. We are aware of some issues when adding certain bank accounts and we are working hard to fix them! We're updating our app in the coming weeks to fix these issues, so we hope the update will solve your issues.

If you would like to speak to one of our support taem about the app update or your experience you can do so on our live webchat or by emailing hello@open-money.co.uk.

Thanks,
The OpenMoney team

Antwort von OpenMoney

12. Dez. 2019

Hi Jeremy,

Thanks for your feedback! We hope you enjoy using the OpenMoney service in the future too.

Thanks,
The OpenMoney Team

Antwort von OpenMoney

6. Dez. 2019

Thanks for the positive review, Dan!

The OpenMoney team.

Antwort von OpenMoney

6. Dez. 2019

Hi Kevin,

Thanks for the positive feedback! We really appreciate it.

If there's anything else we can help with, our friendly support team are available on webchat Monday - Friday, 9am - 8pm.

Thanks,
Tom

Antwort von OpenMoney

6. Dez. 2019

Hi there,

Thanks for the positive feedback! We really appreciate it.

If there's anything we can help with, our friendly support team are available on webchat Monday - Friday, 9am - 8pm.

Thanks,
Tom

Antwort von OpenMoney

22. Nov. 2019

Hi Paul,

Thanks for your feedback. Our automated system will provide you with a recommendation on whether you should invest based on the information you provide to us.

If you are unhappy with your recommendation you can contact one of our support team on webchat to discuss further.

Thanks,
The OpenMoney Team

Antwort von OpenMoney

5. Dez. 2019

Hi Sarah,

Thanks for leaving us an honest review, your feedback is really important to us. We apologise for the inconvenience you faced when trying to add your bank accounts to the app.

We are aware of some issues when adding certain bank accounts on the app and we are working to fix these. Keep a look out for app updates in the future that should fix this issue! If you have any further feedbeack about how we can improve the OpenMoney experience, please let us know at hello@open-money.co.uk.

Thanks,
The OpenMoney Team

Antwort von OpenMoney

14. Nov. 2019

Hi Muller,

Thanks for leaving an honest review of our service and we really appreciate the feedback on the functionality. There is the ability to add other accounts such as loans currently but we apologise if you were unable to add your provider.

Your feedback has been passed on to the product team and we will look to add this functionality in the near future. If you have any other suggestions, please let us know at hello@open-money.co.uk

Thanks,
The OpenMoney Team

Antwort von OpenMoney

18. Okt. 2019

Hi Cole,

Thanks for leaving a review of our service!

We are working on adding providers such as Monzo and Starling to the app and we will keep our users updated with the progress.

Thanks,
The OpenMoney team.

Antwort von OpenMoney

18. Okt. 2019

Hi Mark,

Thanks for the leaving us an honest review.

With our service we offer restricted advice which means that we can only give advice on the products and services we offer. We are sorry if you felt as though we were selling our products to you and you didn't receive any advice from us, this is not what we are trying to achieve with OpenMoney!

If you would like to discuss your account in more detail or anything to do with our proposition please book another appointment by emailing us at hello@open-money.co.uk and we’d be more than happy to help where we can.

Thanks,
The OpenMoney Team

Antwort von OpenMoney

11. Okt. 2019

Hi there,

Thanks for leaving a review and letting us know your frustrations. We hope that you were able to get this sorted after speaking to one of our advisers, but if there is anything else we can help with please don't hesitate to contact our support team on web chat, between 9am and 8pm on weekdays or via email at hello@open-money.co.uk.

Thanks,
The OpenMoney Team

Antwort von OpenMoney

27. Sept. 2019

Hi Vlad,

Thank you for taking the time to leave a great review. We are glad you are enjoying the service!

Thanks,
The OpenMoney Team

Antwort von OpenMoney

27. Sept. 2019

Hi Richard,

Thanks for the great review! Sorry to hear you had a little trouble syncing bank accounts - we are always working to improve our app so that the whole process is completely seamless and will be releasing updates in the coming weeks.

Thanks,
The OpenMoney Team

Antwort von OpenMoney

27. Sept. 2019

Glad you are enjoying the service, thanks for the review Elle!

Antwort von OpenMoney

27. Sept. 2019

Hi David,

We are so glad you are enjoying the service! Thanks for taking the time to leave a review, we really appreciate it.

Thanks,
The OpenMoney Team

Antwort von OpenMoney

27. Sept. 2019

Hi James,

Thank you for the review, we're really pleased you are enjoying the service!

Thanks,
The OpenMoney Team

Antwort von OpenMoney

27. Sept. 2019

Thanks for the review Gemma, glad you found the set up simple!

Antwort von OpenMoney

27. Sept. 2019

Hi Guy,

Thanks for the review! Glad you are enjoying the service and have found the adviser appointments helpful!

Thanks,
The OpenMoney Team

Antwort von OpenMoney

27. Sept. 2019

Thanks for the great review, glad you are enjoying the service Euan!