From ordering to the delivery I cannot fault this company. Communication and the quality of the divans have been excellent. We only come across this company after been let down by one of the national... Mehr ansehen
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Das sagen Bewerter
The delivery is a big issue. The delivery company never allows customers to choose a date that is fit for them. And their phone number can never go through. They can not deliver within 10 working days... Mehr ansehen
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Mehr ansehen
Unternehmen hat geantwortet
Straightforward, no faff and no fuss. The delivery drivers made light work of my awkward living space, and stayed tidy. A month after purchase I had some questions and solutions were found at... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Kontaktinformationen
Wide Lane, LS27 9FL, Leeds, Vereinigtes Königreich
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,4
Hervorragend
176 Bewertungen
Bittet Kunden um Bewertungen
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Hat 72 % seiner negativen Bewertungen beantwortet
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What an amazing company to deal with
What an amazing company to deal with. First, they rearrange their rapid delivery to avoid clashing with my hospital stay. Then, the two delivery drivers arrived well within the stated time and did a marvellous, friendly and thorough job of bringing in the new mattress and taking away the old one; and then the quality of the new mattress is fantastic and far above what was expected for the price. To everyone involved in this company and to the drivers too, a HUGE thank you and a strong recommendation to anyone looking to purchase from here.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for such an amazing review, it truly means a lot to us! 😊
We’re really glad we could accommodate your delivery around your hospital stay and make the process as smooth as possible for you 🙌
It’s great to hear the delivery team looked after you so well and that you’re happy with the quality of your new mattress—especially exceeding expectations for the price 💯
We’ll be sure to pass your kind words on to the drivers and the rest of the team 🚚
Thank you again for your recommendation and support!
— Team OBS
Fantastic customer service & product
I had an emergency and needed to order a kingsize divan in 4 parts to fit upstairs in an old cottage, together with a zip & link mattress, and it needed to be delivered within 4 days before Easter. I tried a number of companies, all of whom were mildly sympathetic but uninvolved. However, Adam at OBS was absolutely wonderful, went a million extra miles to make it all happen and kept in touch right to the end to ensure everything worked. It did! The bed arrived on Good Friday afternoon and my guests the following day. I cannot recommend Adam and OBS highly enough, both for the quality of the product but, more than anything, for Adam’s truly excellent customer service and care.
3. April 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for this amazing review, it genuinely means a lot to us! 😊
We’re so pleased we were able to help in a time-sensitive situation and get everything delivered in time for your guests 🙌 Timing around Easter can be challenging, so we’re especially glad it all came together perfectly.
Adam will be absolutely delighted to read this—he always goes the extra mile, and it’s great to see that recognised 👏
We’re also really happy to hear you’re pleased with the quality of the bed and mattress 🛏️
Thank you again for your kind words and recommendation—it’s truly appreciated!
— Team OBS
Excellent customer service
Excellent products and amazing customer service.
Had an issue with our order but Online Bed Store sorted it out quickly and easily with very speedy responses.
Thank you for the brilliant customer service & helping so quickly.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
We’re sorry to see your review, however we would like to clarify a few points.
We respond to all customer enquiries—both email and phone—within 24–48 hours. We take customer service very seriously and do not ignore or avoid complaints under any circumstances.
We have checked our system thoroughly and cannot find any record of contact from you under the details provided. In order for us to assist and resolve any issue, we kindly ask that you provide evidence of your attempts to contact us (such as email confirmation or call details), or reach out again with your order number.
If this is the first time you are contacting us and leaving a 1-star review, we do feel this is unfair, as it does not give us the opportunity to resolve your concern. Reviews like this can also be misleading to future customers and may deter them from a highly competent bed manufacturer that prioritises customer satisfaction—whether that’s through the pricing we offer, the quality of our products, or the delivery partners we work with.
We are more than happy to look into this and resolve any genuine concerns promptly, but we cannot address issues that have not been raised with us directly.
Please contact us at support@onlinebedstore.co.uk so we can assist you further.
Team OBS
Great service
Great service, lovely bed, I would highly recommend this company. There was a slight issue with the bed and when I contacted them, they responded to me immediately, they even fitted the replacement part for me. Completely satisfied and would buy from them again.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, we really appreciate it! 😊
We’re glad to hear you’re happy with your bed and the service you received. It’s great to know we were able to resolve the issue quickly and get everything sorted for you 🙌
Your satisfaction is our priority, so it’s fantastic to hear you’d buy from us again 💯
Thank you again for your recommendation!
— Team OBS
Amazing company
Amazing company! Their customer service is amazing, with great communication through WhatsApp and helped by sending me samples of fabrics before I purchased! Any issues and they were really quick to reply and help me out! The quality of the product is great. Really happy thank you so much
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review, we really appreciate it! 😊
We’re so glad to hear you had a great experience with our customer service and found the WhatsApp support helpful 📱 It’s great that the fabric samples helped you make the right choice too 🙌
We’re also really pleased you’re happy with the quality of your product 💯
Thank you again for your support—it means a lot to us!
— Team OBS
I am very happy the orthopedic matters …
I am very happy the orthopedic matters many thanks
26. März 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind feedback, we really appreciate it! 😊
We’re so pleased to hear you’re happy with your orthopaedic mattress and that it’s meeting your expectations 🙌
Many thanks again for your support!
— Team OBS
Delivery to the bedroom required 👏
Delivery within timeframe; updates on route and a phone call when they were near - excellent!
23. März 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your great feedback, we really appreciate it! 😊
We’re glad to hear the delivery went smoothly and that the updates and communication from the drivers made a difference 🚚👏
It’s great to know everything met your expectations!
Thanks again for your support 🙌
— Team OBS
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great feedback ❤️
We’re so pleased to hear you’re happy with both the product and delivery service. It really means a lot to us!
We truly appreciate your support 😊
Nice quality mattresses
Nice quality mattresses. Fast service. Good communication from company and delivery very smooth.
19. März 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, we really appreciate it! 😊
We’re really pleased to hear you’re happy with the quality of the mattresses and that everything from service to delivery went smoothly 🙌🚚
Great communication and a seamless experience is exactly what we aim for!
Thanks again for your support 💯
— Team OBS
I can't fault this company from the…
I can't fault this company from the moment that I called them with questions and they answered the telephone. The delivery was made on the day that I asked by a friendly and helpful delivery driver. The quality, lead time and service for the price of the product is amazing and I would not hesitate to recommend OBS. Will use again soon as I have another bedroom to refurbish in May 😀
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind words—it really means a lot to us.
It’s been an absolute joy working with you on this project, and we’re so pleased everything went smoothly from start to finish. We always aim to make the whole process as easy and reliable as possible, so it’s fantastic to hear that reflected in your experience.
We truly appreciate your recommendation and look forward to helping you with your next bedroom refurbishment in May ❤️
New Mattress
Ordered a mattress from OBS, from placing the order to delivery the service received was fantastic. Quality of mattress is excellent.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great feedback ❤️
We’re so pleased to hear you had a fantastic experience from ordering through to delivery, and that you’re happy with the quality of your new mattress.
We really appreciate your support and hope you enjoy many comfortable nights ahead 😊
Excellent service
Really swift and polite delivery driver - took mattresses straight upstairs for us.
Lovely comfortable beds.
2. März 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely feedback ❤️
We’re really glad to hear you were happy with the service and that our delivery driver made things easy for you. It’s great to know you’re enjoying your new comfortable beds!
We truly appreciate your support 😊
Fab mattress
Quick to deliver, packaged well and great matress. Has really helped with back issues….
2. März 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review ❤️
We’re so pleased to hear your mattress arrived quickly and safely, and even happier to know it’s helping with your back issues—that’s exactly what we aim for.
Wishing you many more comfortable nights ahead 😊
irefund
Having been sent the wrong product I was initially very annoyed. Having spoken to Adam at the warehouse I was feeling much more reassured and he was very helpful. The product has now been returned and my refund is on its way so thank you Adam for your understanding.
22. Februar 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review, Linda.
We’re sorry to hear you feel this way and would like to clarify the situation.
The item delivered was correct as per your order, however we understand that the fabric colour was not as expected. This was discussed with you shortly after delivery. As always, we recommend ordering fabric samples prior to purchase, especially where an exact colour match is important.
Despite this, we arranged a free collection and offered a full refund as a gesture of goodwill.
To clarify the timeline:
The item was collected on Friday 13th March
Received back at our warehouse on Monday 16th March
Refund processed on Tuesday 17th March
Refunds can take a few working days to appear depending on your bank, but this has been completed from our side.
We always try our best to ensure everything runs smoothly, but when things don’t go to plan, we act quickly to resolve issues. We pride ourselves on clear, honest communication with both new and existing customers.
If you need anything further, please feel free to contact us directly. Thank you.
Team OBS
Very happy customer. Would recommend.
Ordering online was simple. Delivery details were well communicated and delivery was straightforward. Very happy customer.
22. Februar 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, Katie ⭐⭐⭐⭐⭐
We’re really pleased to hear that you found the ordering process simple and that everything from communication to delivery went smoothly. That’s exactly the experience we aim to provide.
We truly appreciate your recommendation and hope you enjoy your purchase! 😊
Team OBS
Actually “ottoman bed store”
This is the rebranded company of “ottomanbedstore”. Check the reviews
Ordered ottoman bed and headboard. Started off with delivery issues. Overcoming that the bed was delivered with black marks all over the cream headboard. Tried to contact the company multiple times by email with no response. Tried the phone no contact since.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback.
We’d like to clarify that Ottoman Bed Store rebranded to Online Bed Store in early January, and during the transition there was a short period where some of our previous communication channels were no longer active.
Since the rebrand, the correct and monitored contact email is support@onlinebedstore.co.uk, which is clearly displayed on our website. Any customers who contacted us through this email during the transition have had their queries and issues resolved promptly by our support team.
We’re genuinely sorry to hear about the issues you describe with your delivery and the marks on the headboard. However, this is the first time we’re hearing about this specific case, and we’d really like the opportunity to resolve it for you. Our team is always happy to help and put things right as quickly as possible.
Please email us directly at support@onlinebedstore.co.uk with your order details and photos of the issue, and we will look into this immediately and work with you on a solution.
Customer satisfaction is extremely important to us, and we’re always here to help. 😊
HORRENDOUS do not use this company!!!
HORRENDOUS - do not use!!
Company used to be named “ottoman bed store”. We ordered a bed in December and have had nothing but issues. No response to any of our calls or emails. And then the emails started bouncing back!
Company now trading as “online bed store”
Do not trust the reviews or their social media posts. Our bed arrived late, different colours and stained with large black lines.
Will be reporting further to trading standards!! Con artists!!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for taking the time to leave a review.
We’d like to clarify for transparency that Ottoman Bed Store rebranded to Online Bed Store in early January as part of a planned transition for the business. During this short transition period, some of the previous communication channels connected to the old brand were no longer active, which may explain why some older email addresses began bouncing back.
Since the rebrand, the correct and fully monitored contact email is support@onlinebedstore.co.uk, which is clearly displayed on our website. Customers who contacted us through this address during the transition have had their queries handled and any issues resolved promptly by our support team.
We are genuinely sorry to read about the issues you describe with your order. However, this is the first time we are seeing these details, and we would absolutely welcome the opportunity to look into this for you and resolve it quickly.
Please contact us directly at support@onlinebedstore.co.uk with your order number and photos of the issue so our team can investigate immediately and arrange a suitable resolution.
We take customer feedback seriously and are always committed to putting things right. 😊
Really Pleased
I ordered the Chelsea Winged Ottoman Divan Bed Set with the matching Ottoman & a new mattress and WOW. I am obsessed. So much storage and it looks super expensive.
The mattress has improved my sleep massively! I wasn’t sure which one to go for but the team helped me to pick the one best suited and they got it right!
The delivery team were helpful, I had brand new carpet and they was really respectful.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing feedback ❤️
We’re absolutely delighted to hear how much you love your Chelsea Winged Ottoman Divan Bed Set—it really is a stunning choice! It’s great to know the storage, look, and overall quality have hit the mark.
We’re especially pleased we could help you find the perfect mattress and that it’s made such a difference to your sleep. That’s exactly what we’re here for!
I’ll also be sure to pass your kind words on to our delivery team—they’ll really appreciate it.
Thank you again for your support, and enjoy your beautiful new setup 😊
Very good service and very good…
Very good service and very good mattress and beds 💯
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great feedback ❤️
We’re so pleased to hear you’re happy with both the service and your mattress and beds. It really means a lot to us!
We truly appreciate your support 💯
The chaps who delivered the bed were…
The chaps who delivered the bed were outstanding. Prompt polite and even offered to remove their shoes. Fabulous service . Thankyou . Also the bed has changed my life and my bones
2. März 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful feedback ❤️
We’re delighted to hear our delivery team made such a great impression—they’ll be really pleased to hear your kind words.
It’s even better to know the bed has made such a positive difference for you. That’s exactly what we aim for!
Thank you again for your support and enjoy many more comfortable nights 😊
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