Onlia Bewertungen 

Horrible customer service! No matter when you call during their business hours (Mon - Fri. 9 AM to 5 PM only) you are put on a super long hold lasting hours. At times, you never can get through at all. They don't have a call-back feature either. All you hear is that they are "Experiencing a higher-than-normal wait-time". They refer you to their website constantly but sadly I have even tried that and you get the same response that the response time is higher than usual (for email responses. I have been waiting for 3 business days already and nothing). Seems like they only have a couple of employees. Last year their excuse was that they were undergoing company changes and the customers should bear with them. One year later... no change.

I have a claim open with them since November of 2023 and they keep changing the adjusters every couple of months and keep delaying my payments as the new person has to review my claims from then!

Horrible. I think my next steps are going to be to contact the Financial Services Regulatory Authority of Ontario for a speedy resolution.

Update: Onlia replied to the review above (promptly, I must say). Would have been nice if they could also do the same when people email or call them.

ONLIA: I am still waiting for your response to my query that I sent on February 09, 2025 to the email address mentioned in your reply. What's the excuse?

Funny how they will reply IF I write "Trustpilot Review" on the subject line on the email. Pathetic!

Call back is not efficient. Wait times are unreasonable. Hold music states there's online chat support which is not accurate.

Sent multiple emails to follow up on auto insurance and no response. Still havnt received policy in the mail and when i call in agents say don't worry

I have been trying to reach someone at Onlia for two months with no response. Email, online requests, calls, nothing. I wait on hold on the phone for an hour and then get automatically disconnected. What is happening??? Does anyone even work there anymore since the takeover? I want to add a car to my policy and take my old car off. I also need to change my address. I just can't be bothered at this point! But now reading other people's experiences these past few months I'm worried I won't even be able to cancel. I had no issues whatsoever until these past two months. Did they get bought out by a scam company?

Awful !! I needed to modify my home and auto policies and I contact Onlia by phone and email for the last 2 months but I got no response whatsover !! They are litterally leaving customers in Limbo

I have been trying to get a hold of Onlia insurance to cancel my insurance policies with them. They don't answer emails, phone calls... it is impossible to deal with them, how could I ever trust this insurance company? Please just cancel my policies and don't take any more of my money.

I have been trying to get a hold of Onlia insurance for three months now. The month i canceled my insurance after i could not get a hold of them, they took 2 months pay out of my account on the same day. I left a review here few weeks ago where onlia responded saying we will contact you as soon as possible. Still no response from them and my money is not return yet. What should my next steps be?

Way to long to get a response

waiting for a refund from this company for 3.5 months

email requests unaswered

Had a great experience with customer service! The website was easy to navigate, making the insurance purchasing process smooth and hassle-free.

Cannot get a hold of them whatsoever or even log into my account. Sent two emails - no response. Called so many times with no answer at all.

Never had any contact with someone even after repeated phone calls and emails

I applied from home insurance haven’t received my package in the email and it’s 48 hrs!

Absolutely horrible. Signed up and never received an email with my policy number. Called them and waited on hold for over an hour only to be hung up on when it finally connected. Sent multiple emails with no response. Had to pick up my car that day so had to last minute switch insurance companies (thank god). Still haven’t heard back to confirm they will cancel.

I'm just trying to cancel my whole policy considering I will not own a vehicle after today. It's literally impossible to deal with this place. So horrible.

Use to be great, had a policy with them for over 4 years with no issues. Somewhere randomly along the way they were unable to collect a payment...ok no problem I switch my payment method (both from the same account from Card # to account number) . They collect with no problems. 4 years later they've been bought out (or merged couldn't care less) Now I can't renew my policy because of an issue from THIER side.
Try calling them. 1 HOUR wait time for unexperienced employees that have NO CLUE what's going on. Call again same thing. Call a third time wait an 2 HOURS to get someone competent only to hear "Okay we will open an investigation. FAST FORWARD 3 WEEKS AND NOT A SINGLE EMAIL OR MESSAGE.
WHAT IS GOING ON

Best auto insurance rate I found online after about 6 hours of research. Easy to use site that took payment directly.

The application for my car insurance was easy and smoothly

*** EDIT***After 3 attempts someone finally answered. She said an escalation is being put in place for someone to reach out, still no answers on if I have insurance….
*******

I have been trying to get a hold of this company for over a month. Each time I call I’m on hold for an hour just for them to disconnect. They say to email them (which I have) but those go unanswered as well!
They say I have insurance with them but I have had no communication- can’t access the online platform as I cannot get ahold of anyone for a policy number.

A small charge came off my credit card ($12) which I have NO idea what that was for- trying to figure that out as well.

I just want answers- insurance is such an important thing to have and the experience I have had with this company is absolutely appalling.