One Call Claims Bewertungen 16.899

The operator was friendly yet professional
Helpful, polite and informative throughout
Highly recommend

Talked with DD5 who was very helpful

Helpful polite answering questions easily understood.

One Call Insurance is the worst company. I was involved in a nonFault car accident in April 2023. They told me I was entitled to a courtesy car. They provided one to me, but from EasiDrive car hire company. Three years on the third party are refusing to pay for the courtesy (car hire) car. Now One Call are not helping me at all. Instead Easidrive have handed the claim to Garvins Law and now they want me to go to court to fight for the Easidrive bill. I am female 72 years old and am being harassed to attend court. If the other party refuses to pay then I would have to pay £9000. How is it fair. I thought I was getting a courtesy car, instead it was a hire car. I was misled. Had I know, I would have rented a car myself for £35 a day. Easidrive has charged £136 per day! No wonder the other party are refusing to pay. PLEASE PLEASE NEVER EVER USE One Call Insurance.

The operator was kind, clear and efficient in dealing with my issue.

Aw2 was lovely and very helpful. Went through the steps of making a claims and put me at ease.

Patient and helpful

Natalie was friendly and helpful throughout the call and explained what the steps would be

Really nice advisor DH8 who I contacted after my car was hit and no witnesses I have at the moment.I will have to claim through my insurance she listened to all I had to say and advised me on the next step.thank-you Daisy .

Claim handled well with easy to answer questions.

NL3 Was efficient and thorough talking through my questions

Call handler was polite and helpful. He listened to the issue I was having with a courtesy car. He arranged a replacement with the garage for next working day and all the documentation required was emailed to me promptly with confirmation of deadline for return

AW2 was very helpful and clear in her communication, explaining the process and recording the details.

CR9 was very professional & slade things go smoothly

Very easy process. Gentleman I dealt with was helpful and courteous
JB9

Ow3 was very helpful and patient Which made the experience easy

DU1 was very helpful Thankyou