Extremely disappointing and…
Extremely disappointing and unacceptable experience. My dialer service was canceled on September 2, yet I was not properly informed about the cancellation. Despite the service already being canceled, I was still charged and paid $548 for VoIP minutes that I could no longer use.
The company took my money for a service that was no longer available to me and has failed to properly resolve the situation or provide my refund. How is it acceptable to charge a customer $548 for VoIP minutes after the service has already been canceled?
I am also extremely concerned about the company's business address. The company presents a Maryland, United States address, while information available to me indicates that the business is actually operating from Pakistan. Customers deserve transparency about where a company is actually based and who they are doing business with.
This entire experience has seriously damaged my trust in this company. Customers deserve clear communication, honest billing, accurate business information, and refunds for services they cannot use.
I expect my full $548 refund to be issued immediately. I will continue pursuing this matter until it is resolved.
Think twice before sending this company your money.