omniva.lt Bewertungen 20

Until my latest shipment, I had been satisfied with Omniva’s services, but this experience significantly changed my opinion. A parcel from Kaunas to Alytus has now been in transit for four days, and according to the information provided, it spent two of those days essentially "lost" in a sorting center.

The delivery was scheduled for May 19th, and today is already May 22nd, yet there is still no clear information regarding its status. Customer support waiting times are around 10–15 minutes. I was told I would receive a callback with updated information, but after two days I have not heard anything.

When I called to ask whether the parcel would at least be delivered by the final deadline or if I should arrange to collect it myself, I still received no concrete answer — only that it would "possibly" be delivered, with no indication of when.

Until now, I had never had any interaction with Omniva’s customer support, but after this situation, it is easy to understand why there are so many negative reviews regarding their service quality.

Tiny parcel is "on the way" from parcel machine in Vilnius to parcel machine in Riga for 4 days now, this is a ***** joke. I would get from Vilnius to Riga by foot WALKING already, it's only a goddamn 4-hours-long drive.
And you can't even retrieve it personally while it's "in process". Even their customer support is out of excuses what could be taking so long and why.
Worst courier service ever, avoid at all costs.

Ordered a perfume from notino on the 15th of April. Estimated delivery was 18th of April. My package has been sitting in OMNIVA’S sorting center since 18th of April til now. (9 days I don’t know what they sorting for 9 days). Tried to contact OMNIVA’S support the entire day and somehow the whole day their consultants were busy and they didn’t connect. Called to the place from where I ordered. I contacted them around a week-ish ago they sent an email to OMNIVA themselves, they haven’t received any answer either. Customer support is non existing in this company. They should either really reconsider how they treat their customers or just close fully.

Pirmas rimtas incidentas buvo, kai siunčiau siuntą iš Vilniaus į Diuseldorfą. Iš pradžių viskas atrodė gerai, galėjau sekti siuntą. Tačiau vos tik ji pasiekė Vokietiją, sekimas tiesiog dingo. Susisiekus su Omniva, man buvo pasakyta, kad kai siunta iškeliauja už Lietuvos ribų, jie nieko negali padaryti, ir turiu kreiptis į DHL ar kitą įmonę, kuri GALBŪT turi mano siuntą.
Paklausus: „Tai aš esu jūsų klientas ar DHL?“- atsakymas buvo, kad jie vis tiek nieko negali padaryti.
Bandžiau susisiekti su kitomis įmonėmis– niekas nieko nežinojo. Galiausiai dar kartą paskambinus į Omnivą, atsiliepė maloni darbuotoja, kuri bent jau sugebėjo išsiaiškinti, kad mano siunta jau 2 mėnesius guli kažkokiame rūšiavimo sandėlyje. Visą tą laiką niekas negalėjo pasakyti, kur ji yra.
Svarbu paminėti, kad siuntoje buvo dovanos, maistas, lietuviški užkandžiai, marinuotos daržovės. Siunta taip ir nepasiekė gavėjo- ji buvo grąžinta atgal į Lietuvą. Viskas buvo sugedę: maistas– supuvęs, drabužiai– supelyję.
Negana to, kurjeris, pristatęs grąžintą siuntą, dar paprašė sumokėti apie 4 € už jos grąžinimą.
Tikrai „puikus“ aptarnavimas 10/10.

Kiti atvejai taip pat ne ką geresni– siunčiant siuntas Lietuvoje. Išsiunti, pavyzdžiui, penktadienį iš Kauno į Vilnių– siunta atkeliauja tik kitos savaitės pabaigoje, dažnai dar ir apgadinta.

Po visų šių patirčių galiu pasakyti viena– šia įmone pasitikėti negalima. Siunta gali atkeliauti kitą dieną, po savaitės arba apskritai „pakeliauti“ kelis mėnesius ir grįžti atgal… su papildomu mokesčiu.

My package has been at the postal facility for five days, I still haven't received the shipment, very disappointing.

Посылка доставляется уже 9 дней, два дня назад перестала отслеживаться. Тех поддержка не отвечает нигде! И что теперь делать?!

They delivered the parcel to the wrong city and then asked me to pay to have it redirected to the correct address. I tried to explain that the mistake was not on my side and questioned why I should be responsible for the redirection cost. However, the representative kept repeating that this is how their system works and did not offer any assistance.

The delivery was supposed to arrive on the 26th, but today is already the 27th and I still haven’t received my package. I contacted customer support, but they said they couldn’t help in any way. This is very disappointing, as I was expecting a reliable service. Communication and responsibility towards customers clearly need improvement.

I haven't seen such poor service when delivering a package within the same city in a long time. Promised delivery dates are not being met. There is no specificity or exact date; after waiting a long time for the package, I was forced to change the delivery address, which made the situation even worse. The call center says the package has been dispatched for delivery, but for the second day in a row, the courier hasn’t arrived at the specified address. The system is showing incorrect information stating that an attempt was made to deliver the package. However, I did not receive any messages or calls. My contact information was entered correctly. Package number: CC970477499EE

They just redirected my parcel over to the other side of town no warning no asking what’s the point of paying for delivery if the parcel just goes wherever they want to go.

My parcel has been in their logistical hub in Vilnius for more than a week. Calling them is another challenge—you need to wait at least half an hour for someone to pick up. Then everything you get is "we are sorry, the package will be delivered tomorrow," and nothing happens. 4 times in a row. Avoid this courier company.

Very poor service. You should close.

You can get a clear picture about what this company is about from the reviews about it. There is nothing else to add. A good website and a woman telling me that the package should be delivered today does not fix the issue of offering package delivery that of an unacceptable quality

Parcel was lost between Lithuanian customs and Omniva terminal. Customs provided proof that it was handed over, but Omniva never scanned it and refused responsibility. Neither Lithuanian nor Latvian Omniva helped. Buyer and seller both lost time and money. Absolutely unacceptable service.

they have lost the package i have returned to the store (small business), who is gonna pay for that?

Skambinau rasiau niekas nieko. Skambinau buvau palikta laukti kol sujungs su “pagalba” 20 minuciu pralaukiau supratau,kad jokios pagalbos nebus. Taigi tregedija kompanija su visais savo konsultantais.

Please do not use this service for your own good. I have sent a package last year worth of 330 euros, package was lost and was asked to provide pictures of package and its contents, all invoices and other documents which were successfully provided. After 2 months of looking for it I was reimbursed 60,34 euros. So much for saving a few euros and not sending with other reliable carrier's.

Very unreliable courier, parcels are not delivered in the same way and in case of disappearance, there is no support by phone, support by email is also no good. I really don’t recommend it

This company seems to be hiding from complaints, first of all they cant read delivery adr. as the city Vilnius needed to be sent from Vilnius to Siauliai to Klaipeda and then it stays in Klaipeda.
Arrival to post office 12.05.2022 03:20 Klaipedos terminalas
Arrival to post office 11.05.2022 04:03 Šiauliu terminalas
Arrival to post office 10.05.2022 11:54 Vilniaus terminalas
Secondly they dont want any contact only it is via Facebook, so why I need as a consumer to login to FB just to get in contact with them unless they dont want contacts?
Thirdly there are no phone numbers and even the number written on "Rekvizitai.lt" is not in use, to Hiding from contacts.
So conclusion this company is not reliable and not worth to use.