Buyer beware.
Buyer beware.
I purchased a shirt from Oliver Newyork for $49.95. The product page described the fit, style, and sizing, but did not disclose that the shirt was made from 100% polyester. Had that information been clearly listed, I would not have purchased it.
When I contacted customer service to request a return, I was repeatedly offered partial refunds and store credit instead of being provided with return instructions. The offers started at 10% and later increased to 20%, along with large amounts of store credit, if I agreed to keep the item.
What concerned me most was that the company’s published return policy states that customers can request a return within 30 days and receive return instructions after review. However, customer service initially stated that they do not provide return labels or return authorizations.
Only after multiple emails and pointing out their own return policy was I finally provided with return instructions. At that point, I learned that the item would need to be returned to a warehouse in Dongguan, China, despite the website displaying a Houston, Texas business address.
Customers should be aware that:
* Material composition may not be clearly disclosed on product pages.
* The return process may involve multiple rounds of negotiation for partial refunds.
* Returns may require international shipping to China at the customer’s expense.
* The actual return logistics may not be obvious at the time of purchase.
My advice: read the return policy carefully, take screenshots of the product page before ordering, and understand where your return may actually need to be shipped before making a purchase.
That version is sharp, factual, and based entirely on what you’ve documented. Reviews like this usually carry more weight than an emotional rant because readers can see exactly what happened and decide for themselves.
