Octopus Money Bewertungen 

420
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The Second Session with Caroline was just as informative and reassuring as the introductory Session. We spoke about setting realistic goals based on Data that I provided about my finances which provid... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Multiple changes required. The finance plan should consider everyone bringing in household income: some people want to manage their money independently but we manage ours together - why can't we pl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I recently used Octopus Money to sort out my mortgage and would highly recommend. Puja was great from start to finish - knowledgeable, responsive, and made what can be a stressful process feel v manag... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Having Caroline as my coach these past few years really helped me focus my spending towards fulfilling my goal of buying my first house. She's supported me with very useful information and given me... Mehr ansehen

Unternehmensdetails

  1. Finanzdienstleistungsinstitut

Über Octopus Money

Vom Unternehmen geschrieben

At Octopus Money, we believe everyone deserves personal, 1-to-1 help with their money. We bring together all the pieces of your financial life and make sure your savings, investments and pensions are all on track for the life you want to live.

Through a combination of real, friendly people and really clever technology, we help you see where you stand today and build the plan for whatever you’re dreaming of.

First things first. Meet for a chat, discuss your goals and money questions and see how Octopus Money can help.


  • Talk to a real person – Ditch the robots – get personalised help from a human
  • See your future – explore different scenarios with our powerful planning technology
  • Step-by-step plan – we'll make it easy for you to improve your financial future
  • Take action – easily set up your ISA and retirement account, with a custom portfolio, managed by our experts.

Join 71% of Octopus Money customers who feel more on track for the financial future they want.

Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

420 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(420)

110 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Top Notch

Friendly, professional and helpful advice, delivered remotely and a time to suit you. I found the service to be very beneficial in setting my goals and working to achieve them.

16. April 2026
Bewertet mit 5 von 5 Sternen

Super friendly, attentive and knowledgeable team!

Puja and the Octopus Money team were super friendly, attentive and knowledgeable when dealing with my mortgage. Puja helped me through the whole process, answered all my burning questions and really thoroughly educated me at each step. She also went out of her way to offer guidance during the negotiation and application stages which left me in such a stronger position.

Couldn't recommend Puja and the OM team enough - thanks so much - it's been great working with you!

16. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

From the moment Octopus took over…

From the moment Octopus took over Virgin Money, the process of access and communications has been rock bottom

If you live overseas without a UK mobile number, you are shafted. Email CS - call us - umm 7 hours time difference plus costly call fees to sit on hold? No Thanks. Eventually they promised to call me - which they did eventually at 3 am while I was asleep and missed the call.

Nect, buy a viritual UK mobile number (not too bad per year - but still a cast) - signed in, accessed the account then signed out

Tried to sign in 3/4 hours later and blocked - we need to check some information - please call the UK...... oh dear.

Customer service is dire at best. Emails asking for feedback on how they did? pass.

15. April 2026
Bewertung ohne vorherige Einladung
Octopus Money-Logo

Antwort von Octopus Money

Thank you for taking the time to leave your feedback, and also for speaking with us on the phone today.

We’re really sorry about the ongoing difficulties you’ve experienced accessing your account from overseas, particularly around the UK mobile number requirement and then being blocked again shortly after regaining access. We completely understand how frustrating and disruptive this has been and we’re sorry for the inconvenience and stress this has caused you.

As we discussed today, we’re prioritising your case to make sure we can find a more practical and reliable way for you to access your account given your location and time zone, and to avoid these issues happening again.

We will stay on this with you until we get this resolved and a member of the team will be calling you again within the next hour. Thank you again for raising your concerns.

Bewertet mit 5 von 5 Sternen

Responsive and easy to work with

The people I have dealt with at Octopus have been responsive, easy to talk to and clear to understand. My financial forecast with Ben Atherton provided me with a lot of reassurance around financial planning, plus some helpful tips. My mortgage consultant, Puja Hathi worked to tight deadlines to help me secure the rate I wanted and was friendly and helpful.

14. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Remortgage

From start to finish, Puja kept us up to date with progress, reassuring and professional. Having been on a substandard mortgage before, the move to a high street lender at half the rate we were paying was very welcome.

31. März 2026
Bewertet mit 5 von 5 Sternen

Amazing!

From our very first conversation, Puja understood exactly what we needed and made a plan to resolve our financial situation. Puja was amazing throughout and we now have financial security.

31. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Octopus Money - avoid at costs! You have been warned.

After being hopelessly mismanaged by Virgin Money my pension fund was transferred to Octopus money. Unfotunately they appear to be equally incompetent. The fund has dropped £12,000 in a month! Who would have thought that a war would result in stocks falling - not this lot obviously.

24. März 2026
Bewertung ohne vorherige Einladung
Octopus Money-Logo

Antwort von Octopus Money

Thank you for taking the time to share your feedback — we’re really sorry to hear you’ve been disappointed with your fund performance. We completely understand how worrying that can feel.

Recent global events have led to higher inflation and interest rates, which can affect investments, especially bonds, across the market.

Our investment managers are totally focused on the outcomes for customers. They focus on long‑term positioning rather than reacting to short‑term volatility. This is because holding high‑quality investments through periods of uncertainty typically leads to better long‑term outcomes for our customers.

We've been in touch to speak to you directly, but if there’s anything more we can do for you, please reach out to us on 03455 28 88 88 and our team will be happy to help.

Bewertet mit 5 von 5 Sternen

feeling optimistic post mortgage review

I have quite a complex financial set up and with rates shooting back up and my fixed term coming to an end its all been rather unnerving. Puja has been brilliant, understood my situation perfectly and I feel completely at ease with next steps and no where near as concerned as I was pre speaking with her

24. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Stress free remortgage with a personal touch

Puja has been a star at arranging our remortgage. She's been really helpful in explaining and modeling out our different options. We were really stressed about our remortgage as rates are very volatile at the moment. Puja has helped alleviate any stress, made sure things moved really fast with our application and has been super responsive to any queries we had. I highly recommend Puja and Octopus Money for any mortgage needs!

19. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I honestly can’t recommend Puja enough

I honestly can’t recommend Puja enough. From the very first conversation, she was absolutely brilliant. She was super helpful, proactive, and always on top of every detail.
She made what could have been a really stressful process feel so much easier by being so clear and supportive throughout. Even when the market shifted, she was right there with the best advice. We’ve decided to hit pause for now, but we will 100% be coming back to Puja as soon as we’re ready to go again. If you’re looking for a broker who genuinely cares and knows their stuff, she is the one

20. März 2026
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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