Octopus Energy for Business Bewertungen 

Sunil from the Leicester call centre was most helpful: he not only resolved the issue (missing invoice) he took his time to explain to me why the invoice was not automatically generated, along with the pro-active steps he is going to take to ensure that this issue is fully resolved and won't reoccur next month.

Quick to answer my phone call, efficient, informed, clear speaking and audible, kind, patient and reliable. Thank you for making managing our account with Octopus easy. I also appreciate the CO2e saved information on our account. Spin the wheel is a bit annoying as I always land on 0 :(

Today, I was looked after by Charles. He was the most helpful he could have been in this situation. I am more than happy with the service that he provided me with, in answering my query. Although I may have to wait a little longer to have my gas meter removed, apparently Octopus are doing all they can to make it happen asap. Previously, Lek and Louis have also been helpful. Basically, Octopus, appear to have a great team for business at the end of their phone lines! Thank you

Fantastic Service! Operative was very reassuring, efficient, polite and helpful. Thank you!

Prompt reply with effective response to query. Really good customer service.

Very helpful and informative.

Amazing Customer Service from Kaz at Octopus Energy, making the transfer from our existing supplier so easy. Thank you

Brilliant service sorted all my queries and I’ve got a 😊 thank you Octopus

Got a response quite quickly and answered all the questions i needed answered . They have recommended the cheapest option for me , so good all round. Thank you Leah !

Hardeep, was able to explain my options and give excellent advice

Great experience with David today, sorted out a new account for our business and called me back when he said he would. Top class service!

Sunil was very polite and helpful, my issue was sorted very quickly.

Thank you,
Carl

I enquired about switching my gas supply to octopus by email with Grace. They were excellent and very helpful with every step. 😊

Sam explained the business switch very clearly and politely - such a change from the usual rude service i have experienced with other 'lite' suppliers. I'm happy with the service - and as I'm a domestic service customer its what I expected. Highly recommended

Fiona from Manchester from Octopus was amazing, I cant describe how good she was credit to the company

Iffah was very friendly and helpful and answered all my questions satisfactorily. It was good to talk to a human. So much better than bots that many other firms have, who, in my experience, can never answer your question anyway and have to refer you to a human operative in the end, thus wasting a lot of time..

I spoke to Raiyan at Octopus Energy today, I fully explained my position as a landlord currently trying to find a new tenant to lease my small business premisses. Raiyan took great time to explain the tariffs to me, he was professional, understanding and polite. He detailed how should I lease the premisses out before the 12 month contract ends then I would not be subject to any penalties for the change of tenancy to any new tenant, they (new tenant) also would be free to leave OE or renew a contract of their own. This makes for a very fair contract, I will pay only for what, if anything (energy) I use, as I have entered a higher tariff with a no daily standing charge contract. When I identify a new tenant I will be free to leave and will only pay for any energy usage incurred

A £480 security deposit was however applied but again Raiyan reassured me that this would be refunded in full should I leave under the above arrangements (new tenant identified), subject to any outstanding energy usage.

If I do identify - for example a new tenant 2 months from now then I will be able to notify OE of the change of tenancy, exit the contract with no fees, no bill for usage (if no energy used) and no standing charges. I will also receive a full security charge refund.

As a landlord this is very reassuring as very limited energy will be consumed during the time a new tenant is identified.

Raiyan, was professional, understanding and very helpful. Thank you

Joshua was very helpful and proactive with the issue we currently had. Friendly and professional support at the same time!

Taz is 5 star and sent exactly the information required. Unfortunately the previous call handler did not listen at all and was a complete waste of time

Very helpful person , clear and precise . Polite and friendly too .