I was on the $9-a-month plan and went…
I was on the $9-a-month plan and went in to change my card details, but somehow ended up on the annual plan. I'll take some responsibility for that, but what frustrated me was the support response time. I emailed on Friday morning, and didn't hear back until Tuesday afternoon, by which point I'd already been worried about the $69 charge.
When they finally replied, the response was polite and they sorted the issue, although the adjustment only applies at the next billing cycle. The lessons themselves are good, and I particularly enjoyed the overtime one. I just wish the support response had been faster and clear.







