Hi Grant,
We’re sorry to see this review, but we would like to clarify a few important points for anyone reading.
You purchased NinjaBot AI on July 9, 2026 and contacted our support team the following day requesting cancellation and a refund. Our team responded promptly, located your account, canceled your access, and forwarded your request to our financial department for processing.
Regarding the statement that the strategies “blew” two evaluation accounts within minutes, our execution records do not match that description. The records available to our team show that the accounts associated with the bot activity successfully reached evaluation approval.
We also offer individual onboarding to new customers specifically to help with installation, strategy configuration, and risk management before the system is used. In this case, the recommended onboarding process was skipped entirely.
Most importantly, despite the statement in this review that the refund was never provided, the refund was in fact processed after the administrative review was completed.
We understand that automated trading may not be the right fit for every trader, which is precisely why we provide training, onboarding, technical support, and a refund process. We remain committed to handling customer concerns professionally and transparently.
NinjaBot AI Support